Top 320 Community volunteer Jobs in Rochester Ny

Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Standardized Patient I A
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Day shift
- Writing skills
- High school diploma or GED
- University
Friends of Strong Volunteer Program Admin Coord
University of Rochester —Rochester, NY
- $19.04 - $26.63 an hour
- Part-time
- HIPAA
- Mid-level
- High school diploma or GED
4H Youth Development Educator
Cornell Cooperative Extension —Rochester, NY
- $26.00 - $26.30 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
17h
Volunteer Coordinator
United Way of Greater Rochester and Finger Lakes —Rochester, NY
- $29.74 - $33.33 an hour
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Administrative experience
- Paid time off
- Retirement plan
Quick Apply
Iride Volunteer Coordinator
LIFESPAN OF GREATER ROCHESTER INC —Rochester, NY
- $20 - $22 an hour
- Part-time
- Computer literacy
- Mid-level
- Driver's License
- Health savings account
- Health insurance
14h
ACTor, Palliative Care Program
University of Rochester —Rochester, NY
- $17.43 - $24.40 an hour
- Day shift
- Writing skills
- High school diploma or GED
- University
Child Life Specialist 2
University of Rochester —Rochester, NY
- $21.40 - $28.89 an hour
- Full-time
- Inpatient
- Mid-level
- Bachelor's degree
Food Service Assistant - Part Time
House of Mercy —Rochester, NY
- $16.00 - $17.50 an hour
- Part-time
- Writing skills
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Quick Apply
17h
Resident Assistant
YWCA ROCHESTER —Rochester, NY
- $19 an hour
- Part-time
- Spanish
- Computer literacy
- Sanitation
Quick Apply
Patient Relations Associate III
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Part-time
- Mid-level
- Experience equivalent to degree accepted
- ER
Blood Collection Staff - Customer Service
American Red Cross —W Henrietta, NY
- From $20 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- DOT physical examination
- Paid training
- Paid holidays
Patient Relations Associate III-1
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- ER
Security Representative, MAG
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- University
Child Life Specialist
University of Rochester —Rochester, NY
- $24.00 - $33.60 an hour
- Weekends as needed
- Hospital
- Mid-level
- 3 years
Animal Care Attendant (Per Diem)
Lollypop Farm, Humane Society of Greater Rochester —Fairport, NY
- $18.50 - $20.00 an hour
- Per diem
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Store Representative III, MAG
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Day shift
- Merchandising
- Mid-level
- Bachelor's degree
Office Coordinator - Part-time
Jewish Family Services —Rochester, NY
- $24 - $25 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
6d
Animal Care Attendant
Lollypop Farm, Humane Society of Greater Rochester —Fairport, NY
- $18.50 - $20.00 an hour
- Part-time
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Aging Services Program Assistant
The Community Place of Greater Rochester, Inc. —Rochester, NY
- $17 an hour
- Part-time
- Microsoft Excel
- Windows
- Administrative experience
Quick Apply

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Customer Care Specialist

ESL Federal Credit Union -
Rochester, NY

Apply Now

Job Details

Full-time
$22.02 an hour

Benefits

Wellness program
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Client relationship development
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hours:

40 hours/week

The contact center is open Monday – Saturday. Weekdays 7:00 a.m. – 7:00 p.m. and Saturdays 8:30 a.m. – 2:00 p.m.

Schedule:

This position offers a set schedule, Monday – Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02/hr with opportunity to advance to a level II

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Purpose of Position:

This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL’s digital channel features, including general site navigation, money movement guidance, and digital banking password resets.

Accountabilities:

Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.

Active participation in Voluncare
Model ESL’s core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities

Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.

Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database

Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.

Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role

Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.

Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary

Qualifications

High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

community volunteer jobs in rochester ny

Customer Care Specialist

Standardized Patient I A

Friends of Strong Volunteer Program Admin Coord

4H Youth Development Educator

Volunteer Coordinator

Iride Volunteer Coordinator

ACTor, Palliative Care Program

Child Life Specialist 2

Food Service Assistant - Part Time

Resident Assistant

Patient Relations Associate III

Blood Collection Staff - Customer Service

Patient Relations Associate III-1

Security Representative, MAG

Child Life Specialist

Animal Care Attendant (Per Diem)

Store Representative III, MAG

Office Coordinator - Part-time

Animal Care Attendant

Aging Services Program Assistant

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