Top 2115 Customer success Jobs in Rochester Ny

Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Customer Success Manager
Ambrell Corporation —Rochester, NY
- $85,000 - $95,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
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Customer Success Manager
Disguise Technologies Ltd —York, NY
- $95,000 - $110,000 a year
- Hybrid work
- English
- Mid-level
- Travel
Quick Apply
Associate Attorney - NY
LOGS Legal Group LLP —Rochester, NY
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Roofing/Gutter Sales Representative
Confidential —Rochester, NY
- $65,000 - $150,000 a year
- Full-time
- Mid-level
- Business development
- Contracts
- Paid training
- Parental leave
Quick Apply
2d
Experienced Kitchen Designer & Sales Professional
VHI Building Specialties Inc. —Rochester, NY
- $50,000 - $75,000 a year
- Full-time
- 3 years
- Presentation skills
- Organizational skills
- 401(k)
- Paid time off
Quick Apply
12d
Warehouse Operator
Medline Industries —Brockport, NY
- $19.50 an hour
- Overtime
- English
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
RV Sales Associate
Camping World —Churchville, NY
- $50,000 - $150,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
9d
Production Planner I
Gleason —Rochester, NY
- $65,000 - $85,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Tuition reimbursement
- Employee assistance program
Quick Apply
Automation Project Manager II
Gleason —Rochester, NY
- $80,000 - $115,000 a year
- Overtime
- Customer service
- Engineering
- Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
CDL A Route Delivery Driver
Bartlett Rochester LLC —Rochester, NY
- $31.50 an hour
- 12 hour shift
- CDL A
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Diesel Mechanic Technician
HUNTER TRUCK SALES & SERVICE LLC —Henrietta, NY
- $17 - $45 an hour
- Full-time
- Dealership
- 3 years
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Mechanic
Gleason —Rochester, NY
- $28.00 - $33.96 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mechanic experience
- 401(k) matching
Quick Apply
Relationship Manager/Inside Sales Rep.
Aurora Machine —Rochester, NY
- $40,000 - $55,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
10d
Punch Press Set-up Operator
Acro Industries —Rochester, NY
- $20 - $25 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Mentoring
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
12d
Shift Maintenance Supervisor
QuidelOrtho —Rochester, NY
- $65,000 - $118,000 a year
- Full-time
- Up to 50% travel
- Ability to walk for extended periods
- Mid-level
- Employee stock purchase plan
- Paid holidays
CMM Programmer - Calypso
Gleason —Rochester, NY
- $27 - $33 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k) matching
Quick Apply
Facilities Maintenance Tradesperson III
Gleason —Rochester, NY
- $25 - $35 an hour
- Overtime
- Carpentry
- Microsoft Outlook
- Computer literacy
- 401(k) matching
Quick Apply
6d
IN HOME SALES PROFESSIONAL
Renewal by Andersen of WNY —Rochester, NY
- $130,000 - $300,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
9d
PT Sales Associate
LOVESAC COMPANY —Victor, NY
- $17.60 - $19.59 an hour
- Overtime
- In person
- Background check
- 18 years or older
- Inventory management
- Paid holidays
- Paid time off

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customer success jobs near rochester ny

Customer Care Specialist

ESL Federal Credit Union -
Rochester, NY

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Job Details

Full-time
$22.02 an hour

Benefits

Wellness program
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Client relationship development
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hours:

40 hours/week

The contact center is open Monday – Saturday. Weekdays 7:00 a.m. – 7:00 p.m. and Saturdays 8:30 a.m. – 2:00 p.m.

Schedule:

This position offers a set schedule, Monday – Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02/hr with opportunity to advance to a level II

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Purpose of Position:

This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL’s digital channel features, including general site navigation, money movement guidance, and digital banking password resets.

Accountabilities:

Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.

Active participation in Voluncare
Model ESL’s core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities

Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.

Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database

Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.

Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role

Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.

Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary

Qualifications

High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer success jobs in rochester ny

Customer Care Specialist

Customer Success Manager

Customer Success Manager

Associate Attorney - NY

Roofing/Gutter Sales Representative

Experienced Kitchen Designer & Sales Professional

Warehouse Operator

RV Sales Associate

Production Planner I

Automation Project Manager II

CDL A Route Delivery Driver

Diesel Mechanic Technician

Mechanic

Relationship Manager/Inside Sales Rep.

Punch Press Set-up Operator

Shift Maintenance Supervisor

CMM Programmer - Calypso

Facilities Maintenance Tradesperson III

IN HOME SALES PROFESSIONAL

PT Sales Associate

I want to receive the latest job alert for customer success in rochester ny

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