Top 438 Information specialist Jobs in Rochester Ny

Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Medical Billing Specialist
Genesee Valley OB/GYN —Penfield, NY
- $19 - $21 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Policy Management ERM Specialist
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $62,353.20 - $71,706.18 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
8d
Contract Talent Acquisition Specialist
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
- $30 an hour
- Contract
- Microsoft Excel
- Mid-level
- Office
Quick Apply
1d
Community Engagement Specialist II
Elderwood —Monroe County, NY
- From $29.16 an hour
- Temporary
- Spanish
- HIPAA
- English
Claims Support Specialist
Kaeppel Consulting —Rochester, NY
- $17 an hour
- Temporary
- Background check
- Office
- Administrative experience
Quick Apply
13h
Community Engagement Specialist I
Elderwood —Monroe County, NY
- From $19 an hour
- Temporary
- HIPAA
- Reliable transportation
- 2 years
Senior HR Specialist
Rotork —Rochester, NY
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Mentoring
Quick Apply
Regional Safety Specialist
The DDS Companies —West Henrietta, NY
- $75,000 - $85,000 a year
- Urgently hiring
- Background check
- Clean driving record
- Construction site
- Health savings account
- AD&D insurance
Quick Apply
File Processing Specialist
Wolff-Smg —Macedon, NY
- $20 an hour
- Full-time
- Microsoft Excel
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Preventative Maintenance Specialist - B Shift - Direct Hire!
Beyond TalentEdge —Ontario, NY
- $47,000 - $71,000 a year
- Overtime
- Bachelor of Science
- Mid-level
- Forklift
- Profit sharing
- Health savings account
Quick Apply
3d
In-Home Sales Specialist
BSB Distributing —Fairport, NY
- $2,400 - $10,000 a month
- Part-time
- Customer service
- High school diploma or GED
- In-person
- Employee discount
- Flexible schedule
Quick Apply
CDPAS Specialist
Center For Disability Rights —Rochester, NY
- $19.75 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Health insurance
Quick Apply
Occupancy Specialist
Confidential —Rochester, NY
- $20 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid parental leave
- Paid holidays
Quick Apply
Lead Coating Specialist
Plug Power Inc. —Rochester, NY
- $92,300 - $138,400 a year
- Full-time
- 7 years
- Microsoft Outlook
- Word processing
- Paid holidays
- Dental insurance
Quick Apply
Sewer Systems Specialist
Beyond TalentEdge —Rochester, NY
- $22 - $25 an hour
- Overtime
- Clean driving record
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Technical Communications Specialist II
On-Board Companies —Rochester, NY
- $34 - $35 an hour
- Email
- System design
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Residential Property Preparation Specialist
Beyond TalentEdge —Rochester, NY
- $20 - $24 an hour
- Overtime
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
8d
Accounting and Administrative Specialist
AP Professionals —Rochester, NY
- From $25 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Independent Living Deaf Services Specialist
Center for Disability Rights —Rochester, NY
- $24 an hour
- Full-time
- Experience working with individuals with disabilities
- Office
- Travel
Quick Apply

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Customer Care Specialist

ESL Federal Credit Union -
Rochester, NY

Apply Now

Job Details

Full-time
$22.02 an hour

Benefits

Wellness program
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Client relationship development
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hours:

40 hours/week

The contact center is open Monday – Saturday. Weekdays 7:00 a.m. – 7:00 p.m. and Saturdays 8:30 a.m. – 2:00 p.m.

Schedule:

This position offers a set schedule, Monday – Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02/hr with opportunity to advance to a level II

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Purpose of Position:

This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL’s digital channel features, including general site navigation, money movement guidance, and digital banking password resets.

Accountabilities:

Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.

Active participation in Voluncare
Model ESL’s core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities

Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.

Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database

Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.

Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role

Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.

Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary

Qualifications

High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

information specialist jobs in rochester ny

Customer Care Specialist

Medical Billing Specialist

Policy Management ERM Specialist

Contract Talent Acquisition Specialist

Community Engagement Specialist II

Claims Support Specialist

Community Engagement Specialist I

Senior HR Specialist

Regional Safety Specialist

File Processing Specialist

Preventative Maintenance Specialist - B Shift - Direct Hire!

In-Home Sales Specialist

CDPAS Specialist

Occupancy Specialist

Lead Coating Specialist

Sewer Systems Specialist

Technical Communications Specialist II

Residential Property Preparation Specialist

Accounting and Administrative Specialist

Independent Living Deaf Services Specialist

I want to receive the latest job alert for information specialist in rochester ny

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