Top 138 Customer service manager Jobs in Rock Hill Sc

Contact Center Supervisor - Charlotte
Morris-Jenkins —Charlotte, NC
- $75,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
4d
Customer Service Manager
Chester Metropolitan District —Chester County, SC
- $26.80 - $35.74 an hour
- Monday to Friday
- Mid-level
- Bachelor's degree
- Conflict management
- Paid holidays
- Dental insurance
Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
Community Support Services Team Lead
FirstService Residential —Charlotte, NC
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Director, Customer Success (981)
Dept_PhysLoc —Fort Mill, SC
- $148,000 - $175,000 a year
- Full-time
- Remote
- Finance
- Bachelor's degree
- Manufacturing
Quick Apply
Customer Service Operations Manager - ServiceMac
ServiceMac, LLC —Fort Mill, SC
- $73,900 - $98,500 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
Quick Apply
Customer Service Manager
Integrated Power Services —Rock Hill, SC
- Overtime
- Pass drug screening
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Brenntag Mid-South, LLC —Charlotte, NC
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
7d
Service Desk Support Manager (MSP)
CR3D Inc —Charlotte, NC
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Management
- Office
- Continuous improvement
- Health insurance
- 401(k) matching
Quick Apply
Workforce Management Administrator
Spectrum —Charlotte, NC
- Full-time
- Word processing
- Writing skills
- English
- Opportunities for advancement
Client Success Manager
JPMorganChase —Charlotte, NC
- $95,000 - $150,000 a year
- Full-time
- Google Workspace
- 6 years
- Bachelor of Science
- Health insurance
- Tuition reimbursement
Customer Support Supervisor
CPI Security —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Customer Service Manager
Morris South —Charlotte, NC
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Customer Service Operations Manager - ServiceMac
First American Financial Corporation —Fort Mill, SC
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
CSR Shift Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- From $20 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Director of Premium Services & Engagement
Hornets Basketball, LLC —Charlotte, NC
- Weekends as needed
- 7 years
- Business development
- Organizational skills
Quick Apply
Delivery Manager II
GHX —Charlotte, NC
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Customer Service Team Lead
EASTERN WHOLESALE FENCE LLC —Fort Mill, SC
- Full-time
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
11d
SVP, Premium Service
LPL Financial Corp —Fort Mill, SC
- $187,975 - $313,223 a year
- Full-time
- Organizational skills
- Financial services
- Senior level
- Health insurance
- Paid time off
Quick Apply
2d
Senior Client Manager
Gallagher Benefit Services —Charlotte, NC
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account

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Contact Center Supervisor - Charlotte

Morris-Jenkins -
Charlotte, NC

Apply Now

Job Details

Full-time
$75,000 - $80,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Opportunities for advancement
Life insurance

Qualifications

Staff supervision
Report writing
Managing teams in a customer support role
Customer service
Computer literacy
Client rapport building
English
De-escalation techniques
Conflict de-escalation
Windows
High school diploma or GED
Team development
Desktop applications
Leading team collaboration initiatives
Employee performance reporting
Typing
Leadership
Call center management
Team motivation (leadership skill)
Team building

Full Job Description

Overview:

You’ve been supervising and coaching people for a few years now, and you love what you do. You’re energized by a fast-paced environment and you’ve got a talent for guiding and inspiring people. You’d be perfect for our Contact Center Supervisor position!

Your Role:

As Contact Center Supervisor, you’ll:

Review the performance of the employees that report to you. This includes setting goals, having conversations about their performance, providing positive reinforcement, and quickly addressing any issues.
Review company processes to improve them. We aren’t one of those companies that are resistant to change! If something could be done differently to make things easier and better for customers or employees, we wanna know! You get to monitor the change and quickly pivot to improve it.
Build your team up! You’ll be on the lookout for talents and skills in the employees that report to you. It’s your job to build them up and help them best use their skills!
Communicate with other departments for support. Throughout the day, you’ll talk with other teams to make sure all employees have the support they need.
Help the team develop through changes. Whenever there’s a change to processes, you’ll make sure your team understands them. You’ll keep track of results and pass along any important information to management to keep us all moving in the right direction!
Support E-Support operations in the evenings. Our E-Support team uses several different platforms. You’ll assist and support them throughout the evenings to make it easier for us to take care of customers!

Perks of the Job

Do what you do best! You’ll be given the freedom to lead, coach, and train your team.
You’ll be heard here. You’ve worked for companies before that say, “But this is how we’ve always done it.” Morris-Jenkins isn’t like that. You have insight from your team that could help us grow as a company. We’d LOVE to hear your ideas when you have them!
You’ll have room to grow. We have advancement opportunities for this position!
Unlimited paid time off, including 8 paid holidays
We are hiring for one shift: 3pm-11pm on call until midnight with rotating weekends.
You'll make $75,000-$80,000

Responsibilities:

All About You

You’re the kind of person who takes initiative and brings structure. You don’t wait around for someone to tell you what to do, and you believe structure and clarity are the keys to keeping things running right!
You’re energized by solving problems and seeing things through. You’re comfortable talking to people, even when you sometimes have to share constructive criticism. You don’t let problems fester and you know how to talk so others WANT to listen.
You have high standards. You know how to prioritize and pivot so the most important things always get done and get done well!
You’re open to changes. Morris-Jenkins is always growing and improving. Some people are reluctant to go with changes, even when it could make things a lot better for customers. You believe changes are worth trying out, and you’re adaptive!
You love accuracy and details, especially in communication! You believe when you’re clear about the details, other people can do their best work.

Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again! Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces

You’ve got experience and ideas, and we’re listening.

Qualifications:

The Super-Fun HR Stuff

Required Skills and Experience

At least three (3) years of supervisory/management experience
Proven leadership success - A demonstrated ability to lead by example, while developing & motivating a team to achieve goals
Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
Advanced proficiency with Microsoft Office including Word, Excel, Outlook, & PowerPoint
Ability to write reports, business and interoffice correspondence professionally
Demonstrated organizational and time management skills
Outstanding customer orientation (friendly, courteous, helpful)
Prior success in quickly building rapport and diffusing difficult situations through exceptional interpersonal & communication skills
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Ability to fluently speak, read, and write in the English language
High School diploma or GED equivalent

Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

#MJLI

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Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer service manager jobs in rock hill sc

Contact Center Supervisor - Charlotte

Customer Service Manager

Customer Experience Manager- Charlotte,NC

Community Support Services Team Lead

Director, Customer Success (981)

Customer Service Operations Manager - ServiceMac

Customer Service Manager

Customer Success Manager

Service Desk Support Manager (MSP)

Workforce Management Administrator

Client Success Manager

Customer Support Supervisor

Customer Service Manager

Customer Service Operations Manager - ServiceMac

CSR Shift Lead

Director of Premium Services & Engagement

Delivery Manager II

Customer Service Team Lead

SVP, Premium Service

Senior Client Manager

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