Top 264 Customer service team lead Jobs in Rockford Il

Customer Service Representative
IMI Plc - Legacy Precision —Machesney Park, IL
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Production Team Lead (Weld)
Myers Industries Inc —South Beloit, IL
- $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
4d
Flooring Sales Specialist
STATELINE CARPET AND FLOORING —Rockford, IL
- From $800 a week
- Full-time
- Merchandising
- Construction experience
- Communication skills
- Paid training
- Paid time off
Quick Apply
4d
National Fleet & Equipment Sales Specialist (966)
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- 3 years
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
9d
Shift Supervisor
Wendy's —South Beloit, IL
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Retail Merchandiser Team Lead
SAS Retail Services —Rockford, IL
- $16.40 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Inside Sales Specialist
Confidential —Beloit, WI
- $56,117 - $84,175 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
All World Machinery Supply Inc —Roscoe, IL
- $20 - $22 an hour
- Full-time
- Office
- Associate's degree
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
Waste Connections —Rockford, IL
- $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
8d
Clean Team Lead
Walmart —Rockford, IL
- $20 - $33 an hour
- Full-time
- High school
- Sanitation
- Mid-level
- Paid jury duty
- Disability insurance
6h
Customer Service Representative I - Rockford
Landstar System Holdings, Inc. —Rockford, IL
- $15.74 - $21.63 an hour
- Online Application
- Writing skills
- High school diploma or GED
- Computer skills
- Health insurance
- Tuition reimbursement
Customer Care Specialist
Saia Motor Freight Line LLC —Rockford, IL
- $22.15 - $26.80 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Rockford, IL
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Service Associate
Walgreens —Rockford, IL
- $15.00 - $17.50 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
11d
Processing Supervisor- 1st Shift
Phelps Pet Products —Rockford, IL
- From $65,000 a year
- Overtime
- Mid-level
- Recruiting
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
AP Team Lead
Walmart —Rockford, IL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Operations Supervisor - Safety/Training
Kenco —Rockford, IL
- $67,760 - $101,640 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Customer Service Representative
Lou Bachrodt Auto Group —Rockford, IL
- Dealership
- Computer literacy
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager Operations
DICK'S Sporting Goods —Rockford, IL
- $60,000 - $84,000 a year
- Full-time
- Background check
- Merchandising
- Mid-level
11d
Purchasing/ Customer Service/ Sale Support
Rock Valley Box & Packaging —Loves Park, IL
- $18 - $20 an hour
- Overtime
- ERP systems
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d

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Customer Service Representative

IMI Plc - Legacy Precision
Machesney Park, IL

Apply Now

Job Details

Full-time
$26 - $29 an hour

Benefits

Health savings account
Employee stock purchase plan
Disability insurance
Health insurance
Paid time off
Adoption assistance
Parental leave
Life insurance
Pet insurance

Qualifications

Email customer support
Customer returns handling
Phone communication

Full Job Description

Area

Customer Service

Work type

Full Time

Sector

Industrial Automation

Work Environment

Hybrid

Reference

IPE-701482

Location

Machesney Park, Illinois, United States

IMI plc

At IMI, we’re not just creating solutions; we’re building careers. So, unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow.

Here, you can make a real difference – solving complex engineering challenges that make industries smarter, safer and more sustainable. From the energy that powers homes to the systems that keep the world moving, you’ll help create solutions the world depends on.
But it’s not just about the work – it’s about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward.
We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed. At IMI, you’ll find a supportive, collaborative and inclusive environment where you can truly thrive.

Role Overview:

The Customer Service Representative will work closely with cross-functional groups to resolve customer questions, gain customer insight of IMI Norgren products, and create a positive experience with our customers.

Work Environment: Machesney Park, IL Hybrid Mon & Fri WFH Tues-Thurs In Office.

Key Responsibilities:

Ensure customer satisfaction through prompt assistance by answering incoming customer calls and emails, providing accurate information regarding orders, price quotations, delivery, expedites and all other inquiries.
Acquire detailed knowledge and business acumen of the products and processes.
Handle any situation with diplomacy, compassion, and courteousness
Take initiative to seek answers and raise concerns, work quickly, effectively and professionally, even under stress.
Provide high quality communication and professionalism to customers and other stakeholders while demonstrating tenacity and proactivity to meet customer expectations.
Record details of customer contacts and actions taken.
Responsible for customer service duties including assisting in new customer account set up process, change in account process, generating and distributing open status reports for key accounts, and new part number set up process.
Responsible for thorough contract review which includes receiving, reviewing, entering, and changing customer orders with accuracy.
Responsible for issuing return authorization, providing status on returns, issuing credits, and closure of the return by following the return procedure and authority limits.
Maintain accurate departmental records pertaining to customer orders, inquiries, pricing, and all communications.
Responsible for researching, initiating, and following the policy for approving or denying customer credit requests.
Responsible for working as a team to meet department identified Key Performance Indicator targets.
Responsible for participating or leading process improvement projects.
Ad hoc duties as assigned.

Critical Competencies for Success:

Bachelor's degree from four-year College or University (2-3 years of work experience will be considered) OR High School Degree and (3 - 4) years of customer facing experience
Proficient with MS Office Suite (Word, Excel, PowerPoint & Outlook)
Ability to handle customer interaction through various channels of communication
Ability to communicate professionally via phone and email correspondence
Exceptionable follow through and ability to prioritize

Pay range: $26-$29/hr

Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.

What IMI Can Offer You

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
Best-in-class 401K plan with zero vesting and up to 6% contribution matching
14-week maternity leave at full pay (Adoption benefits are equivalent)
4-week paternity leave at full pay (Adoption benefits are equivalent)
Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups
PTO, encompassing inclusive holidays
Career Development opportunities (IMI’s ‘Catalyst’ Program)
Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
Mental Health and wellness programs to support you and your family
Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
Free financial advisors, webinars, and classes through Charles Schwab
Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%

**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

By submitting your application, you consent to the processing of your personal data in line with IMI’s policies. For information about how IMI processes candidates’ data, please see the Candidate Privacy Notice at www.imiplc.com/candidate-privacy-notice, available in multiple local languages.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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Refine Your Search

customer service team lead jobs in rockford il

Customer Service Representative

Production Team Lead (Weld)

Flooring Sales Specialist

National Fleet & Equipment Sales Specialist (966)

Shift Supervisor

Retail Merchandiser Team Lead

Inside Sales Specialist

Customer Service Representative

Customer Service Representative

Clean Team Lead

Customer Service Representative I - Rockford

Customer Care Specialist

Spanish Bilingual Remote Customer Service Representative

Customer Service Associate

Processing Supervisor- 1st Shift

AP Team Lead

Operations Supervisor - Safety/Training

Customer Service Representative

Assistant Store Manager Operations

Purchasing/ Customer Service/ Sale Support

I want to receive the latest job alert for customer service team lead in rockford il

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