Top 208 Patient representative Jobs in Rockland County Ny

Patient Experience Representative
Montefiore Nyack Hospital —Nyack, NY
- $28 an hour
- Full-time
- Hospital
- Research
- High school diploma or GED
Patient Representative - Haverstraw
Sun River Health —Haverstraw, NY
- $20.00 - $23.13 an hour
- Full-time
- Spanish
- English
- Mid-level
Patient Liaison
Westchester Medical Center —Hawthorne, NY
- $27.08 - $34.04 an hour
- Full-time
- Hospital
- Adults
- Mid-level
- Paid holidays
- Health insurance
Patient Service Representative
Ramapo Dental Care —Suffern, NY
- $23 - $26 an hour
- Full-time
- Dental office
- Cleaning
- In-person
- Dental insurance
- 401(k)
Patient Access Services Representative
Northwell Health —Sleepy Hollow, NY
- $39,290 - $59,800 a year
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
1d
Patient Services Representative
Cornerstone Family Healthcare —New City, NY
- $21 an hour
- Full-time
- High school diploma or GED
- Pediatrics
- 1 year
Quick Apply
Patient Service Representative - SJRH Medical Practices
St. John's Riverside Hospital —Yonkers, NY
- $25.63 an hour
- Full-time
- Microsoft Word
- Spanish
- English
Experienced** Medical Accounts Receivable Representative ***IN PERSON
Urology Group PA —Midland Park, NJ
- $25 - $28 an hour
- Full-time
- Research
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Patient Services Representative for Ossining and Sleepy Hollow (Bilingual Spanis/English)
OPEN DOOR FAMILY MEDICAL CENTERS, INC. —Ossining, NY
- $20 - $22 an hour
- Full-time
- Spanish
- Hospital
- Customer service
- Free parking
- Paid training
Quick Apply
13d
Verizon Customer Service Representative
Stas Consulting —Lincoln Park, NJ
- $49,500 - $62,000 a year
- Full-time
- Background check
- In-person
- Entry level
Quick Apply
2d
Patient Care Representative
Confidential —Hawthorne, NJ
- $19 - $22 an hour
- Part-time
- Spanish
- Google Workspace
- Mid-level
- Health insurance
- Paid time off
Quick Apply
1d
Billing and Collections Representative (Personal Injury)
Progressive Spine & Orthopaedics —Clifton, NJ
- $28.59 - $37.17 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
14h
Patient Care Representative
Confidential —Nutley, NJ
- $19 - $22 an hour
- Part-time
- Bilingual
- Spanish
- Google Workspace
- Health insurance
- Paid time off
Quick Apply
Clinical Clerk- Home Care Agency English/Spanish Required
Care Finders Total Care —Hackensack, NJ
- $18 - $21 an hour
- Monday to Friday
- Spanish
- English
- Office
- AD&D insurance
- Disability insurance
Quick Apply
Patient Access Representative
JAG Physical Therapy —Wyckoff, NJ
- $19.50 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Travel
- Commuter assistance
- Health savings account
Quick Apply
Patient Service Representative I
Integrated Medical Professionals PLLC —West Nyack, NY
- $21 - $23 an hour
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
Front Desk Receptionist
Indian Rock Dental —Montebello, NY
- From $22 an hour
- Part-time
- Dental office
- Customer service
- Computer skills
- 401(k)
Quick Apply
16h
Patient Representative - Goshen
Sun River Health —Goshen, NY
- $20.00 - $23.13 an hour
- Full-time
- Spanish
- English
- Mid-level
Patient Access Coordinator
Montefiore Nyack Hospital —Nyack, NY
- $22.36 - $23.05 an hour
- 8 hour shift
- Word processing
- Mid-level
- Office
Registrar
St. John's Riverside Hospital —Yonkers, NY
- $26.43 an hour
- Per diem
- Customer service
- Medical office experience
- Mid-level

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Patient Experience Representative

Montefiore Nyack Hospital -
Nyack, NY

Apply Now

Job Details

Full-time
$28 an hour

Qualifications

Customer communication
Research
High school diploma or GED

Full Job Description

City/State:

Nyack, New York

Department:

Patient Satisfaction

Work Shift:

Day

Work Days:

TUES-SAT

Scheduled Hours:

11 AM-7:30 PM

Scheduled Daily Hours:

8.5 HOURS

Scheduled Weekly Hours:

Hourly Rate/Range:

$28.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary: Under the direction of the Manager of Patient Experience, the Patient Experience Representative enhances the hospital experience of patients and their families. They may act as a navigator and advocate for the patient as well as a hospital Service Recovery expert. The Patient Experience Representative is instrumental in engaging patients in self care, and assists with this by interacting with patients to access the patient portal.

B. Essential Job Qualifications

Education: HS Diploma required . Bachelor’s Degree preferred Experience: Customer Service in a hospital or medical practice setting preferred. Certifications/Training: Must attend CALM training in-house every 2 years. Other: Excellent written and communication skills. Must present professionally and demonstrate positive customer service to patients.

C. Job Specific Contacts

General Contacts: Patients, Interdisciplinary Care Team, patients, family members, Visitors, MD’s, Administrators, Department Managers, staff

Environment and Demands

Environmental Demands: Patient Care Area, Potential Exposure to infection

Essential Physical and Cognitive Demands, Manual Dexterity: Concentration and organizational skills, analysis, customer sensitivity, critical thinking skills. Some lifting, pulling and standing. Manual dexterity.

Part I: Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER “ I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

I will:

Place team success above individual recognition.
Be receptive to new ideas and approaches within my workplace.
Offer assistance generously without hesitation.

EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

I will:

See projects through to ensure completion.
Problem solve with patients, family members, and other employees.
Follow up to ensure a resolution.

COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

I will:

Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”

I will:

Maintain a clean, neat, and professional appearance.
Adhere to the Hospital's dress code policy.
Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

I will:

Respond empathetically.
Apologize for delays and concerns.

EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”

I will:

Anticipate and address my patients’ and customers’ needs.
Avoid negativity and exhibit a “can-do” attitude.
“Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

B. MISSION/STRATEGIC PLAN:

Demonstrates support of the mission and strategic action plan through the initiation and ongoing implementation/evaluation of department activities/plans.

C. JOB SPECIFIC COMPETENCIES:

Demonstrates the technical/professional knowledge, skills and abilities necessary for the successful operations of the department including, where applicable, age specific competency. *

Serve as liaison and advocate between patients, family members, and the medical and administrative teams. Interact with patients/families to facilitate their engagement in the care provided during and following the hospital stay. Assist patients with logging onto the portal and portal management. Assist patients in interpreting hospital policies, procedures, services and obtaining solutions to problems and concerns. Investigates or assists with the investigations of patient complaints. Prepares reports and collects data as needed. Recommends and/or deploys actions directed at service recovery for dissatisfied patients and families as needed. Research, evaluate, and provide recommendations for implementation of non-clinical best practices utilized in the healthcare industry. Assist staff in expanding awareness of patients’ perceptions of the hospital experience and analysis of patient satisfaction data acquired via the Department of Patient Experience and the organizations patient satisfaction database. Participate on multidisciplinary committees and assist in the development of new initiatives to improve/increase overall patient, employee, and physician satisfaction. Ensure compliance with NYS DOH and Joint Commission requirements

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Apply Now

Refine Your Search

patient representative jobs in rockland county ny

Patient Experience Representative

Patient Representative - Haverstraw

Patient Liaison

Patient Service Representative

Patient Access Services Representative

Patient Services Representative

Patient Service Representative - SJRH Medical Practices

Experienced Medical Accounts Receivable Representative *IN PERSON

Patient Services Representative for Ossining and Sleepy Hollow (Bilingual Spanis/English)

Verizon Customer Service Representative

Patient Care Representative

Billing and Collections Representative (Personal Injury)

Patient Care Representative

Clinical Clerk- Home Care Agency English/Spanish Required

Patient Access Representative

Patient Service Representative I

Front Desk Receptionist

Patient Representative - Goshen

Patient Access Coordinator

Registrar

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