Top 123 Call center Jobs in Rocklin, Ca

Customer Experience Advocate I - ECC
UGI —Rocklin, CA
- From $21 an hour
- Full-time
- Pass drug screening
- English
- Residential
- Health savings account
- Paid holidays
6d
Inside Sales Rep I
UGI —Rocklin, CA
- Up to $21 an hour
- 8 hour shift
- Hybrid work
- Pass drug screening
- English
- Office
- Health savings account
- Paid holidays
6d
911 Dispatcher
Sacramento Regional Fire/EMS Communications Center —Sacramento, CA
- From $27.83 an hour
- Full-time
- Background check
- Mid-level
- Typing
- Health insurance
- Dental insurance
HVAC CSR/Dispatcher
Tokay Heating and Air Conditioning —North Highlands, CA
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- In-person
- Dental insurance
- 401(k)
Quick Apply
3d
Customer Experience Advocate I - ECC
AmeriGas Propane, Inc. —Rocklin, CA
- Computer literacy
- Pass drug screening
- English
- Health savings account
- Paid holidays
Medical Call Center Representative
Chapa-De —Rocklin, CA
- $23.00 - $25.80 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Medical terminology
- Paid holidays
- Health insurance
Quick Apply
Appointment Setter- (Call Center - REMOTE)
Bokeh Creatives —Roseville, CA
- $50,000 - $70,000 a year
- Full-time
- Remote
- Visual & Performing Arts
- Communication skills
- Entry level
Quick Apply
CSR Tier 1: Transfer Agent - Growth Opportunities! (Onsite)
Nelson and Kennard, LLP —North Highlands, CA
- $17 an hour
- Full-time
- Sales
- Pass drug screening
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Service Representative
Answer Desk Solutions —Sacramento, CA
- $21 - $23 an hour
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Remote Customer Service Representative
TDB Communications —West Sacramento, CA
- $18 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- 1 year
- Paid training
- Paid holidays
11d
call Center Specialist
Folsom Chevrolet —Folsom, CA
- $15.50 - $18.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Remote Customer Service Representative Part-time
TDB Communications —Sacramento, CA
- $18 an hour
- Part-time
- Remote
- Research
- High school diploma or GED
- 1 year
- Paid training
- Paid holidays
6d
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team —Sacramento, CA
- $25 an hour
- Email
- Remote
- Background check
- Spanish
- HIPAA
- Dental insurance
- 401(k)
Quick Apply
Property Support Representative
Luxer One —North Highlands, CA
- $25 an hour
- Hybrid work
- Research
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
REP - CALL CENTER - PT
Hard Rock Hotel & Casino Sacramento —Wheatland, CA
- Part-time
- 18 years or older
- Microsoft Excel
- Basic math
Quick Apply
12d
Call Center Representative
River City Bank —Sacramento, CA
- Research
- High school diploma or GED
- Experience equivalent to degree accepted
Representative, Call Ctr (Part Time)
SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC —Sacramento, CA
- $21 - $23 an hour
- Part-time
- Bilingual
- OSHA
- Computer literacy
- Dental insurance
Quick Apply
Call Center Sales Representative & Customer Service II
Pick N Pull Auto Dismantlers —Rancho Cordova, CA
- $18.50 an hour
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Call Center Sales Representative & Customer Service
Pick N Pull Auto Dismantlers —Rancho Cordova, CA
- $17 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Bell Brothers —Orangevale, CA
- $20 - $24 an hour
- Overtime
- Spanish
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply

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Customer Experience Advocate I - ECC

UGI -
Rocklin, CA

Apply Now

Job Details

Full-time
From $21 an hour
6 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Military leave
Paid time off
Paid military leave
Parental leave
Vision insurance

Qualifications

Computer operation
High school diploma or GED
Problem-solving
Computer skills
Customer support
Telephone systems

Full Job Description

Location: Rocklin, CA, US, 95677

Workplace Environment: Hybrid

Company: AmeriGas Propane, Inc.

Requisition Number: 29347

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until .

Posting

Job Summary:

The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner.

Key Characteristics:

Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
Must have strong and clear communication skills with an ability to use positive language and listen attentively.
Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer’s needs.
Works with high accuracy and manages time efficiently.

Duties and Responsibilities:

Respond to and process all customer calls in a prompt and professional manner.
Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer’s understanding.
Acknowledge and resolve customer concerns; promptly escalate complaints when needed.
Process orders, forms, applications, requests, and payments accurately.
Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs.
Attend and collaboratively participate in staff meetings and training sessions.

Knowledge, Skills and Abilities:

Ability to work independently and within contact center teams.
Good problem-solving skills and asks for guidance when needed.
Good judgment and independent decision making within assigned authority levels.
Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally.
Effectively communicates in English – verbal and written.
Efficient and accurate use of systems and tools with a strong ability to multi-tasking.

Education and Experience Required:

High School Diploma or Equivalent.
One to two years customer service experience; in a contact center preferred.
Demonstrated understanding of computer-based tools and programs.

Working Conditions:

Work occurs inside a contact center – the ECC is open 24/7/365.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from to , depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Nearest Major Market: Sacramento

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

call center jobs in rocklin, ca

Customer Experience Advocate I - ECC

Inside Sales Rep I

911 Dispatcher

HVAC CSR/Dispatcher

Customer Experience Advocate I - ECC

Medical Call Center Representative

Appointment Setter- (Call Center - REMOTE)

CSR Tier 1: Transfer Agent - Growth Opportunities! (Onsite)

Customer Service Representative

Remote Customer Service Representative

call Center Specialist

Remote Customer Service Representative Part-time

Bilingual Healthcare Call Center Representative (Spanish Speaking)

Property Support Representative

REP - CALL CENTER - PT

Call Center Representative

Representative, Call Ctr (Part Time)

Call Center Sales Representative & Customer Service II

Call Center Sales Representative & Customer Service

Customer Service Representative

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