Top 589 Customer experience specialist Jobs in Rocklin, Ca

Record Retrieval Specialist
Gemini Legal Support Inc —Rocklin, CA
- $20.67 - $25.96 an hour
- Hybrid work
- Writing skills
- Medical office experience
- HIPAA
- Paid holidays
- Health insurance
6d
Customer Success Specialist
The Semios Group —Sacramento, CA
- $27 - $31 an hour
- Full-time
- Remote
- Spanish
- Mid-level
- Driver's License
- Health insurance
Quick Apply
10d
Client Intake Specialist/Legal Assistant
Nyman Turkish PC —Roseville, CA
- $23 - $28 an hour
- Administrative experience
- High school diploma or GED
- Ability to sit for extended periods
- Paid holidays
- Health insurance
Quick Apply
Operations Support Services Specialist
Gemini Legal Support Inc —Rocklin, CA
- $20.67 - $25.96 an hour
- Monday to Friday
- Hybrid work
- Writing skills
- Medical office experience
- Research
- Paid holidays
- Health insurance
PERSONNEL TECHNICIAN II (SPECIALIST)
Department of Social Services —Sacramento County, CA
- $4,470 - $5,601 a month
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid holidays
- Health insurance
PERSONNEL SPECIALIST
Department of Motor Vehicles —Sacramento County, CA
- $4,030 - $6,488 a month
- Online Application
- Hybrid work
- Mid-level
- Office
- US work authorization
- Disability insurance
- Health insurance
Specialist: Seasonal, Part-time
Apple —Roseville, CA
- $23.00 - $30.59 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Technician/ Patient Services Specialist
FYidoctors of California, Inc. —Roseville, CA
- $18.55 - $23.00 an hour
- Full-time
- High school diploma or GED
- Clinic
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Member Specialist
Sam's Club —Roseville, CA
- $19 - $27 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
AP SPECIALIST
KALESTA HEALTHCARE GROUP LLC —Rocklin, CA
- $69,000 - $73,000 a year
- Skilled nursing facility
- Current TB test
- Basic math
Quick Apply
7d
PERSONNEL SPECIALIST
Franchise Tax Board —Sacramento County, CA
- $4,030 - $6,488 a month
- Weekends as needed
- Hybrid work
- Clean driving record
- Office
- Driver's License
- Free parking
9d
Leave Specialist - REMOTE
Ryder System —Sacramento, CA
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
PERSONNEL SPECIALIST
Department of Education —Sacramento County, CA
- $4,030 - $6,488 a month
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
- Paid holidays
- Health insurance
New Account Specialist
SoFi —Folsom, CA
- Office
- High school diploma or GED
- Analysis skills
INFORMATION OFFICER I (SPECIALIST)
Department of Motor Vehicles —Sacramento County, CA
- $6,031 - $7,547 a month
- Online Application
- Hybrid work
- Customer service
- Computer literacy
- Office
- Disability insurance
- Health insurance
13d
IT Help Desk Specialist
SitelogIQ —Sacramento, CA
- $28 - $36 an hour
- Hybrid work
- Computer Science
- Office
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
10d
Eligibility Specialist - Trainee
Placer County —Roseville, CA
- $25.77 an hour
- Full-time
- Spanish
- Word processing
- Writing skills
- On-the-job training
Lead Release of Information Specialist (Onsite)
Adventist Health —Roseville, CA
- $24.03 - $30.91 an hour
- Day shift
- Management
- Hospital
- HIPAA
Vehicle Acquisition Specialist - Honda Roseville
AutoNation —Roseville, CA
- $3,000 - $14,000 a month
- Full-time
- Clean driving record
- Dealership
- Research
- Dental insurance
- Vision insurance
Quick Apply
3d
PERSONNEL SPECIALIST
State Lands Commission —Sacramento County, CA
- $4,030 - $6,488 a month
- 8 hour shift
- Microsoft Outlook
- Customer service
- Writing skills
- Free parking
- Flexible schedule

I want to receive the latest job alert for customer experience specialist in rocklin, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience specialist jobs near rocklin, ca

Customer Success Specialist jobs in Sacramento, CA

Eligibility Specialist jobs in Roseville, CA

Personnel Specialist jobs in Sacramento County, CA

Customer Success Specialist jobs in Tyler, TX

Customer Success Manager jobs in Los Angeles, CA

Intake Specialist jobs in Philadelphia, PA

Customer Success Specialist jobs in Nashville, TN

Customer Success Specialist jobs in Winston Salem, NC

Customer Success Specialist jobs in Cincinnati, OH

Clinical Application Specialist jobs in Raleigh, NC

Remote Customer Service jobs in Lakeland, FL

Administrative Assistant jobs in Bowling Green, KY

Airline Wheelchair Assistant jobs in Honolulu, HI

Intake Assistant jobs in Washington, DC

Intake Assistant jobs in Brooklyn, NY

Intake Assistant jobs in Pittsburgh, PA

Intake Specialist Remote Florida jobs in Florida

Intake Assistant jobs in Sunrise, FL

Child Protective Service Intake jobs in North Carolina

Fixed Operations jobs in California

Record Retrieval Specialist

Gemini Legal Support Inc -
Rocklin, CA

Apply Now

Job Details

$20.67 - $25.96 an hour
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Confidential information handling
Google Docs
Email customer support
Serving clients
Phone communication
Writing skills
High school diploma or GED
Video conferencing software
Conflict management
Vendor communication
Typing
Video conferences (communication methods)
Video conferencing systems operation
Client interaction via phone calls

Full Job Description

Description:

ABOUT GEMINI LEGAL

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

ABOUT THE ROLE

The Record Retrieval Specialist’s purpose at Gemini is to effectively coordinate and schedule the retrieval of confidential and time-sensitive records from various locations. As a member of the Record Retrieval department, Specialists are trained in research methods and workers’ compensation regulations, which they apply to educate locations and ensure timely and accurate retrieval of requested documentation. This role requires strict adherence to HIPAA and all applicable state and federal document security regulations.

Location: Rocklin, CA/Hybrid-Remote
Schedule: Monday-Friday, 8:00am-5:00pm
Compensation: $20.67-$25.96 Per Hour

The pay range for this role is $20.67-$25.96 Per Hour. Starting pay for new hires is typically within the lower third of the range: $20.67-$22.44 . Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience.

RESPONSIBILITIES

Meet and exceed departmental quality and productivity metrics, ensuring all performance standards are consistently achieved.
Demonstrate exceptional accuracy, consistency, and attention to detail across all work tasks to uphold data integrity and compliance.
Initiate and maintain communication with external entities (via phone, fax, email, or mail) to facilitate timely and accurate record retrieval.
Confirm receipt and validity of subpoenas, ensuring all accompanying documentation is properly reviewed, logged, and processed according to company and legal requirements.
Navigate and utilize multiple internal systems and databases to conduct comprehensive research and verify information efficiently.
Ensure prompt and accurate retrieval of records by proactively leveraging all available tools, resources, and relationships.
Coordinate and schedule Gemini process servers to retrieve records or deliver legal documents as needed, ensuring smooth operational flow.
Maintain a well-organized calendar, workflow, and workspace to support accuracy, efficiency, and accountability.
Review, validate, and process invoices for payment in a timely and accurate manner, maintaining strong attention to detail and adherence to company policies.
Demonstrate a thorough understanding of current departmental procedures and actively contribute to team knowledge sharing and training.
Identify and recommend process or departmental improvements, supporting a culture of innovation and continuous improvement.
Participate in departmental audits, including quality, metric, and compliance audits, ensuring accuracy and accountability of reported data.
Support and engage in Kaizen and other continuous improvement initiatives, helping streamline workflows and enhance performance.
Exhibit mastery of established processes and serve as a resource for peers, fostering collaboration and team development.
Take ownership of additional tasks and responsibilities as assigned, demonstrating flexibility and a proactive approach to evolving business needs.

Requirements:

WHAT YOU BRING

Education and/or experience:

High School Diploma or equivalent required.
1+ years of customer service or call center experience preferred.
1+ years of medical or legal office experience preferred.

Skills:

Strong customer service orientation, demonstrates patience, professionalism, and responsiveness when interacting with clients, facilities, and third parties.
Strong verbal communication skills, able to handle high call volumes, manage sensitive conversations, and represent Gemini professionally in all interactions.
Professional written communication to produce clear, concise, and courteous correspondence via email, fax, and mail.
Conflict resolution and problem-solving, ability to effectively manage difficult or escalated calls with professionalism and tact.
Proficiency in researching, tracking, and updating records efficiently.
High attention to detail.
Works effectively with internal teams, departments, and external carriers/vendors.

Technology:

Experience using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:
Sitting for at least one hour at a time (total: 6-8 hours/day)
Keyboarding for extended periods of time (total: 4-6 hours/day)
Using a phone with or without a headset for extended periods (total: 4-6 hours/day)

WHAT YOU’LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

Comprehensive medical, dental, and vision coverage
Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
401(k) plan with company match
Tuition reimbursement program
Employee Assistance Program and legal assistance benefit
Company-paid annual charitable donation in your name
Employee recognition program

Apply Now

Refine Your Search

customer experience specialist jobs in rocklin, ca

Record Retrieval Specialist

Customer Success Specialist

Client Intake Specialist/Legal Assistant

Operations Support Services Specialist

PERSONNEL TECHNICIAN II (SPECIALIST)

PERSONNEL SPECIALIST

Specialist: Seasonal, Part-time

Technician/ Patient Services Specialist

Member Specialist

AP SPECIALIST

PERSONNEL SPECIALIST

Leave Specialist - REMOTE

PERSONNEL SPECIALIST

New Account Specialist

INFORMATION OFFICER I (SPECIALIST)

IT Help Desk Specialist

Eligibility Specialist - Trainee

Lead Release of Information Specialist (Onsite)

Vehicle Acquisition Specialist - Honda Roseville

PERSONNEL SPECIALIST

I want to receive the latest job alert for customer experience specialist in rocklin, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected