Wellness Sales & Patient Success Coordinator
Arctic Elevation | Rocklin, CA
Full-Time | $23-$25/hour + Performance Bonuses
This Is Not a typical Receptionist Position
Arctic Elevation is seeking a driven, outgoing, and wellness-focused professional to become the face of our Rocklin clinic. This role is ideal for someone who loves health and wellness, enjoys connecting with people, and is motivated by helping clients achieve real results. We're looking for someone who can build relationships, convert inquiries into appointments, educate clients on wellness services, and create exceptional client experiences that drive retention and long-term growth.
If you're looking for a job where you simply answer phones and schedule appointments, this is not the role for you. If you're passionate about wellness, enjoy sales, and want to be rewarded for performance, we want to meet you.
About Arctic Elevation
Arctic Elevation helps clients optimize their health, recovery, performance, longevity, and overall well-being through innovative wellness therapies and personalized treatment plans.
Our mission is to help people feel their best so they can perform at their highest level in every area of life.
What You'll Be Responsible For
- Deliver a world-class client experience from the moment a lead contacts the clinic
- Build strong relationships with new and existing clients
- Ensure every client feels welcomed, supported, and valued
- Resolve concerns professionally and proactively
- Generate positive reviews and referrals
Sales & Growth
- Convert incoming leads into scheduled appointments
- Follow up with inquiries and consultations
- Educate clients on available wellness services
- Recommend memberships, packages, and wellness programs
- Reactivate inactive clients
- Help clients commit to treatment plans that support their goals
- Consistently achieve and exceed performance goals
Clinic Operations
- Answer phones, texts, and online inquiries
- Manage appointment scheduling
- Process payments and memberships
- Maintain accurate client records
- Support providers and nurses throughout the day
- Maintain a clean, organized, and professional clinic environment
Who We're Looking For
You may be an excellent fit if you are:
- Passionate about health, wellness, fitness, recovery, or longevity
- Naturally outgoing and personable
- Comfortable discussing pricing and asking for the sale
- Highly organized and detail-oriented
- Confident communicating both in person and over the phone
- Goal-oriented and motivated by results
- Reliable, punctual, and professional
- Coachable and eager to learn
Preferred Experience
We highly value experience in:
- Membership sales
- Client success
- Customer relationship management
- Fitness industry sales
- Wellness industry sales
- Hospitality
- Luxury service environments
- Med spa, aesthetic, chiropractic, or wellness settings
Sales experience is required.
Compensation
- $23-$25/hour base pay
- Performance-based bonus opportunities
- Paid Time Off
- California Paid Sick Leave
- Employee wellness perks
- Career advancement opportunities
Schedule
Full-Time
Potential Part-Time
Clinic Hours:
- Tuesday-Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 4:00 PM
Future Sunday availability may be available as the clinic continues to grow.
Currently Closed Sundays and Mondays.
Success In This Role Looks Like
- Consistently converting leads into appointments
- Building long-term client relationships
- Growing memberships and wellness program participation
- Maintaining exceptional client satisfaction
- Contributing directly to clinic growth and success
To Be Considered For This Position
Please answer the following questions in your application:
1. Sales & Client Success Experience
Describe a specific situation where you successfully converted a prospective customer into a paying client, member, or long-term customer. What was the situation, what actions did you take, and what was the outcome?
2. Passion For Wellness
What interests you most about health, wellness, recovery, fitness, longevity, or helping others improve their quality of life?
3. Relevant Experience
Tell us about your experience in sales, customer success, membership sales, hospitality, wellness, fitness, healthcare, or other client-facing roles. What achievements are you most proud of?
4. Handling Objections
A potential client says, "I need to think about it." How would you respond?
5. Performance & Accountability
Describe a goal, target, or performance metric that you were personally responsible for achieving. What was the goal, and what results did you produce?
6. Why Arctic Elevation?
What specifically attracted you to this opportunity, and why do you believe you would be successful in a wellness-focused sales and client success role?
7. Availability
This position requires consistent Saturday availability and may include future Sunday shifts as the clinic grows. Are you able to commit to this schedule?
8. Compensation Expectations
This position offers a competitive hourly wage plus performance-based bonuses tied to clinic growth and client success. Are you comfortable working in a performance-driven environment where results and accountability matter?
Pay: $23.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Application Question(s):
- Do you have at least 2 years of experience in sales, membership sales, customer success, hospitality, or a client-facing role that involved converting prospects into paying customers?
- Are you available to work Saturdays on a consistent basis?
- This position offers a base hourly wage plus performance-based bonuses. Are you comfortable being evaluated on sales, lead conversion, client retention, and performance metrics?
- Describe a time when you converted a hesitant prospect into a paying customer. What did you do and what was the outcome?
- A prospective client says: "I need to think about it." How would you respond?
- On a scale of 1-10, how comfortable are you recommending products, memberships, or services to customers? Explain your answer.
Work Location: In person
