Top 336 It support Jobs in Rockwall, Tx

Concentra Solutions Analyst II
Concentra —Addison, TX
- Full-time
- 5 years
- Writing skills
- HIPAA
- Commuter assistance
- Disability insurance
IT Technician - Hybrid
Endodontic Practice Partners —Dallas, TX
- Full-time
- Dental office
- Up to 50% travel
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
11h
Help Desk Support II
Genpact —Richardson, TX
- Mid-level
- Bachelor's degree
- 2 years
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
8d
Technician - IT Service Desk
Sunoco LP —Dallas, TX
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
4d
Helpdesk Specialist
Adams Clinical —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
Technology Specialist
Collin County Community College —McKinney, TX
- $55,120.00 - $67,225.50 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
4d
Desktop Support - IT Operations Management
MoneyGram —Dallas, TX
- $26 - $32 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
8d
Endpoint Support Technician
Jack Henry & Associates —Allen, TX
- $49,750 - $62,250 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
IT Service Support Technician for MSP
SolutionOne Consulting, Inc. —Allen, TX
- $25 - $30 an hour
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
10d
Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
8d
IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
IT Field Services Technician II
Liquidity Services, Inc. —Garland, TX
- $59,800 - $74,700 a year
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Paid parental leave
- Paid holidays
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
Desktop Support Technician (226 Days)
Dallas Independent School District —Dallas, TX
- $45,200 - $55,126 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
6d
IT Support Technician (part-time)
American Airlines Center —Dallas, TX
- $58,572.80 a year
- Part-time
- Mid-level
- Windows
- 3 years
Quick Apply
Desktop Support in McKinney, Texas
Virtual Service Operations —McKinney, TX
- $17 - $25 an hour
- Ability to walk for extended periods
- Writing skills
- Ability to climb stairs
- Health insurance
2d
Corporate IT Support Engineer
Collectors —Plano, TX
- $30 - $40 an hour
- Email
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Health insurance

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it support jobs near rockwall, tx

Concentra Solutions Analyst II

Concentra -
Addison, TX

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Job Details

Full-time

Benefits

Commuter assistance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

Customer communication
Writing skills
Desktop (troubleshooting support)
Peripheral hardware support
IT department experience

Full Job Description

Overview:

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Solutions Analyst II is responsible for delivering quality customer service by accepting warm transfers, or incidents escalated from support specialists in an assigned area(s) when incidents are not resolved on the first call. This position is primarily responsible for ensuring that all support interactions are answered and resolved. For any unresolved issues they will work with vendors or other needed functional teams until resolved. The analyst coordinates and communicates with other IS resources to improve solutions support as well as introduce new support items to the support team. When recurring incidents occur, the analyst may initiate problem management processes to determine root cause or known resolutions.

The Solutions Analyst will assist the Solutions Specialists to as coach and mentor, assuring that knowledge and training materials are accurate and up to date.

Responsibilities:

Assist Solutions Specialists and Analysts as needed to assure timely and effective resolution of issues
Backup Solutions Specialists when additional resources are needed, and priorities are changed during times of unusual volume
Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current
Participate in relevant information-sharing activities
Develop reports, upon request, utilizing various report-writing tools in all applications
Utilize, contribute to and build Solutions Support Knowledgebase
Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with management and execute accordingly
Assist in training new Solutions Support Specialists, as well as build out training plans for new staff
Monitor and report on any security violations related to the unwarranted access to corporate data
Maintain awareness of the rapidly changing environment and recommend cost efficient techniques
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
Create, maintain, and update disaster recovery procedures when changes in hardware or applications occur
Act as product liaison for major products, working with other departments as well as outside vendors to solve technical support issues
Ensure all changes comply with change management policies and procedures
Consistently follow documented call management processes including logging, follow up, updating and closing
Meet all established goals for Availability - Warm transfers, After Call work and working active tickets. Meet all established goals for Customer Satisfaction.
Meet established goals for contact and resolution times based on established priorities

Qualifications:

Education Level: Associate Degree. Degree must be from an accredited college or university.
Experience in lieu of required education is acceptable
Customarily has at least 5 years of technical Information Systems experience to include:
Large scale multi-site IS operations support
PC Hardware and peripheral support

Job Related Skills / Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Superior teamwork skills
Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner
Excellent analytical and problem-solving skills
Demonstrated history of responsibility, punctuality, personal integrity and professionalism
Ability to effectively multi-task and adapt to changing business priorities
Excellent time management and organizational skills.
Excellent listening skills and attention to detail
Knowledge of Microsoft productivity applications
Knowledge of browser-based technology
Understanding of operating systems such as Windows and OS X/iOS
Demonstrates proficiency in support computer or peripheral hardware and software, network connectivity issues, as well as any systems in use

Additional Data:

Employee Benefits

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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Refine Your Search

it support jobs in rockwall, tx

Concentra Solutions Analyst II

IT Technician - Hybrid

Help Desk Support II

Help Desk Analyst

Technician - IT Service Desk

Helpdesk Specialist

Technology Specialist

Desktop Support - IT Operations Management

Endpoint Support Technician

IT Service Support Technician for MSP

Help Desk Analyst L2

LAN Support Technician II

Service Desk Analyst

IT Support Services Manager

IT Field Services Technician II

Support Analyst - Tier 1

Desktop Support Technician (226 Days)

IT Support Technician (part-time)

Desktop Support in McKinney, Texas

Corporate IT Support Engineer

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