Top 7 Helpdesk support Jobs in Rocky Mount, Nc

IT TECHNICIAN I (PART TIME)
City of Rocky Mount —Rocky Mount, NC
- $22.91 an hour
- Part-time
- Basic math
- Office
- High school diploma or GED
13d
IT TECHNICIAN
City of Rocky Mount —Rocky Mount, NC
- $22.91 - $41.77 an hour
- Full-time
- Basic math
- Mid-level
- Office
13d
APPLICATIONS ANALYST
City of Rocky Mount —Rocky Mount, NC
- $65,997.72 - $109,143.73 a year
- Full-time
- Customer service
- Basic math
- Mid-level

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IT TECHNICIAN I (PART TIME)
City of Rocky Mount —Rocky Mount, NC
Possession of a valid driver's license. High school diploma or GED equivalent (associate degree or certification in a related field preferred).
$22.91 an hour
13d
IT TECHNICIAN
City of Rocky Mount —Rocky Mount, NC
Possession of a valid driver's license. High school diploma or GED equivalent (Associate’s degree or certification in a related field preferred).
$22.91 - $41.77 an hour
13d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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helpdesk support jobs near rocky mount, nc

IT TECHNICIAN I (PART TIME)

City of Rocky Mount -
Rocky Mount, NC

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Job Details

Part-time
$22.91 an hour
13 days ago

Qualifications

Desktop computer repair
Report preparation
Computer operation
Operating systems
Technical support via phone
Procedural guides
Spreadsheets
Basic math
Direct client contact
Employee relationship building
Printer (troubleshooting support)
High school diploma or GED
Driver's License
Computer hardware
Desktop (troubleshooting support)
Resolving technical support tickets
Technical customer support for office equipment
Technical writing experience within technology
Peripheral hardware support
Client interaction via phone calls

Full Job Description

DESCRIPTION OF WORK

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY: This position operates the City's Information Systems Help Desk.

JOB REQUIREMENTS

Investigates and resolves user-specified problems regarding computers and peripheral equipment via telephone or in person.
Studies trends in Help Desk calls and develops methods for preventing reoccurrences of persistent problems.
Deploys new and restored computers and equipment to City employees.
Assists in tracking PC identification data, PC host data, and user account data using spreadsheets.
Documenting technical processes and providing instructions to others on technical processes.
Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

High school diploma or GED equivalent (associate degree or certification in a related field preferred)
Knowledge and level of competency commonly associated with completion of specialized training in the field of work
Possession of a valid driver's license.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

Knowledge of personal computers, including diagnostic methods used to resolve PC hardware and software problems.
Knowledge of PC operating systems.
Knowledge of printers and other computer peripheral hardware.
Skill in documenting technical processes and providing instruction.
Skill in analyzing problems and identifying solutions.
Skill in preparing clear and accurate reports.
Skill in establishing cooperative and productive working relationships.
Skill in setting priorities for competing projects.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Skill in interpersonal relations. o Skill in oral and written communication.

SUPERVISORY CONTROLS: The IT Support Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for accuracy, compliance with procedures, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related user support and administrative duties. The rapid pace of technological innovations contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to provide support for information systems users. Success in this position contributes to the efficiency and effectiveness of all City operations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other City personnel, vendors, and members of the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects

Regular part-time, temporary, and seasonal employees are not eligible for benefits.

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helpdesk support jobs in rocky mount, nc

IT TECHNICIAN I (PART TIME)

IT TECHNICIAN

APPLICATIONS ANALYST

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I want to receive the latest job alert for helpdesk support in rocky mount, nc

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DESCRIPTION OF WORK

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KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

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