Top 63 customer support coordinator Jobs in rolling meadows, il

Laboratory Account Coordinator
Environmental Monitoring and Technologies, Inc. —Des Plaines, IL
- $21 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
10d
Patient Scheduling Coordinator - Spanish Speaking
USA Clinics Group —Northbrook, IL
- $40,000 - $48,000 a year
- Online Application
- Spanish
- English
- Office
- Health insurance
- Dental insurance
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2d
Membership Coordinator
The Center for Association Resources —Hoffman Estates, IL
- $19 - $23 an hour
- Full-time
- Background check
- Google Workspace
- Computer literacy
- Health insurance
- Dental insurance
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Service Coordinator
Atlas Copco Group —Elk Grove Village, IL
- $48,000 - $65,000 a year
- Overtime
- Microsoft Excel
- Mid-level
- Office
- Disability insurance
- Health insurance
7d
Customer Success Coordinator
Zonatherm Products, Inc —Buffalo Grove, IL
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
Quick Apply
Order Processing Coordinator
Cristaux —Elk Grove Village, IL
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
2d
Ecommerce + Order Processing Coordinator
Cristaux —Elk Grove Village, IL
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
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2d
Client Support Coordinator
Associa —Schaumburg, IL
- $22 - $24 an hour
- Communication skills
- Entry level
- Time management
Patient Access Coordinator I
Illinois Bone and Joint Institute LLC —Morton Grove, IL
- $17 - $23 an hour
- Full-time
- Hybrid work
- Medical office experience
- Windows
- High school diploma or GED
- Profit sharing
- Wellness program
Quick Apply
Service Coordinator - Hoffman Estates, IL
Convergint Technologies LLC —Hoffman Estates, IL
- $23.52 - $30.76 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
Call Center 3rd shift - Idealnet Coordinator (North Barrington, IL)
IDEALEASE RISK SERVICES INC —N Barrington, IL
- $16 - $18 an hour
- Part-time
- Remote
- Computer literacy
- High school diploma or GED
- Typing
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1d
Laboratory Account Coordinator
Sterling Labs —Des Plaines, IL
- $21 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
9d
CUSTOMER RELATIONS COORDINATOR
Custom Print Graphics —Niles, IL
- $20 - $24 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
Patient Experience Coordinator (Call Center)
SpaDerma —Chicago, IL
- $18 - $22 an hour
- Full-time
- Google Workspace
- Sales
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Industrial & International Customer Service - Customer Service Coordinator
AMSOIL —Itasca, IL
- $21.83 - $25.67 an hour
- Full-time
- 5 years
- Mid-level
- Office
- Health savings account
- Paid holidays
Client Experience Coordinator — Family Portrait Studio, Fun Team
Sanders Fine Portraits —Highland Park, IL
- $19 - $22 an hour
- Full-time
- Hybrid work
- Children
- Entry level
- Paid training
Quick Apply
Service Coordinator
Carrier —Lisle, IL
- $53,000 - $106,000 a year
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
- Wellness program
- Paid jury duty
Service Coordinator - Customer Service Specialist
Recruit4HVAC —Chicago, IL
- $25 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Admissions Coordinator Intake Specialist (Remote Opportunity)
Wellbrook Recovery —Chicago, IL
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Inspection Coordinator
SMG Security —Elk Grove Village, IL
- $22 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- Organizational skills
Quick Apply
1d

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Laboratory Account Coordinator

Environmental Monitoring and Technologies, Inc. -
Des Plaines, IL

Quick Apply

Job Details

Full-time
$21 - $24 an hour
10 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance
Referral program

Qualifications

Laboratory procedures
Teamwork
Email customer support
Phone communication
Administrative experience
High school diploma or GED
Managing clients in a customer support role
Customer engagement
Telephone systems
Account management
Email support
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Description

Sterling Labs (Environmental Monitoring & Technologies, LLC) is a DoD, NELAP, ANAB, and AIHA-accredited environmental laboratory providing high-integrity analytical data through state-of-the-art technology and validated testing methodologies. For more than 40 years, our work has supported initiatives that protect human health and the environment.

Our success is built on client partnerships and scientific excellence. We collaborate with environmental consultants, engineering firms, and government agencies to deliver reliable, timely analytical results that support regulatory compliance and environmental stewardship. From wastewater testing in the greater Chicago area to nationwide projects with Department of Defense partners, our commitment to quality and innovation continues to drive our growth.

When You Join Sterling Labs, You Become Part Of a Team Of Scientists, Professionals, And Technical Specialists Who Share One Purpose

WE PRESERVE THE PLANET TO PROTECT THE FUTURE

This purpose shapes our culture, drives our decisions, and guides how we serve our clients and support one another. We believe that meaningful progress comes from integrity, collaboration, and a shared commitment to improvement—principles that are reflected in our core values.

Our Core Values

Integrity in Everything We Do - We act with honesty, transparency, and accountability.
Customer Focused - We prioritize our clients’ needs and value their feedback.
We are never satisfied - We seek better ways to serve our clients and support our employees through innovation and growth.

At Sterling Labs, we know our employees are the foundation of our success. We strive to provide a supportive, inclusive, and growth-oriented workplace where every individual is encouraged to learn, innovate, and advance.

Employee Benefits

Sterling Labs offers a comprehensive benefits package designed to support the health, financial security, and well-being of our full-time employees:

Healthcare Benefits: Medical, dental, and vision coverage
Financial Security: 401(k) retirement plan, life insurance, and short- and long-term disability coverage
Work-Life Balance: Paid Time Off (vacation, sick leave, and holidays)

Equal Employment Opportunity

Sterling Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, citizenship, ancestry, sex, age, disability, marital or family status, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Recruitment Notice

Sterling Labs does not accept unsolicited resumes from third-party agencies. Please do not forward resumes to company email addresses or employees. Sterling Labs is not responsible for any fees related to unsolicited submissions.

Job Details

Location: In office

Schedule: Full-time, 40 hours per week, Monday-Friday, 9:00 AM - 5:00 PM

FLSA Status: Non-exempt

Pay: $19.00 per hour

Department: Project Management

Reports To: Customer Service Manager

Start Date: Immediate

Position Summary

Sterling Labs, Inc. is seeking a Laboratory Account Coordinator to support laboratory clients by phone and email, serving as a primary point of contact for customer accounts, ensuring accurate project setup, proactive communication, and a high level of customer ownership throughout the project lifecycle.

Key Responsibilities

Respond to and anticipate customer needs by phone and email regarding laboratory services, sample submissions, testing options, pricing, turnaround times, billing, project status, and reports.
Enter and update customer information, project details, sample information, test selections, methods, due dates, turnaround times, billing details, and reporting instructions in LIMS.
Review Chain of Custody forms for accuracy, completeness, and consistency before laboratory work begins.
Identify missing, unclear, or conflicting information and follow up with customers, field staff, laboratory staff, billing, or management as needed.
Write and update work orders according to Sterling Labs’ Standard Operating Procedures.
Review requested testing and method selections and escalate unusual or unclear requests for clarification.
Establish pricing in accordance with company guidelines and obtain internal approvals when required.
Confirm billing information and coordinate with billing or accounting when account or invoice questions need review.
Schedule sample pickups and communicate pickup, delivery, due dates, and project priorities to the appropriate departments.
Monitor project and report status, take ownership of delays, and proactively drive updates to resolution and communicate updates to customers when needed.
Print completed reports as required.
Document customer inquiries, complaints, project updates, corrections, and actions taken.
Maintain accurate customer records, project notes, pricing details, billing information, and service documentation.
Follow company SOPs, quality requirements, documentation practices, and Laboratory Management System requirements.
Escalate unresolved customer concerns or project issues to the Customer Service Manager or appropriate department.
Serve as a primary point of contact for customer accounts, building strong working relationships and ensuring consistent customer experience
Proactively communicate with customers regarding project updates, timelines, and potential issues rather than responding only to inbound requests

Systems and Applications Used

Element 7, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Teams, Adobe Acrobat, Office phone system, shared electronic files, folders, and customer records

Work Environment

This is an in-office role requiring regular use of a computer, phone, email, LIMS, and office applications. The employee must be able to sit, type, read documents, review forms, and use a phone for extended periods. The role may also require printing reports, reviewing physical paperwork, and coordinating with laboratory or sample receiving areas.

Requirements

High school diploma or equivalent required.
Previous experience in customer service, administrative, or client-facing roles requiring follow-through, accountability, and ongoing customer interaction preferred.
Experience communicating with customers by phone and email.
Strong computer and data-entry skills.
Ability to manage multiple customer requests, work orders, deadlines, and follow-ups.
Demonstrated ability to manage customer requests from start to completion, not just respond to individual transactions.

Preferred Qualifications

Experience in a laboratory, environmental testing, scientific, industrial, manufacturing, or regulated service environment.
Experience with Chain of Custody forms, work orders, sample submissions, sample pickups, or laboratory testing requests.
Experience using LIMS, CRM software, ticketing systems, or customer/order management systems.
Experience supporting pricing, billing questions, customer records, or service documentation.

Pay: $21.00 - $24.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer support coordinator jobs in rolling meadows, il

Laboratory Account Coordinator

Patient Scheduling Coordinator - Spanish Speaking

Membership Coordinator

Service Coordinator

Customer Success Coordinator

Order Processing Coordinator

Ecommerce + Order Processing Coordinator

Client Support Coordinator

Patient Access Coordinator I

Service Coordinator - Hoffman Estates, IL

Call Center 3rd shift - Idealnet Coordinator (North Barrington, IL)

Laboratory Account Coordinator

CUSTOMER RELATIONS COORDINATOR

Patient Experience Coordinator (Call Center)

Industrial & International Customer Service - Customer Service Coordinator

Client Experience Coordinator — Family Portrait Studio, Fun Team

Service Coordinator

Service Coordinator - Customer Service Specialist

Admissions Coordinator Intake Specialist (Remote Opportunity)

Inspection Coordinator

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