Top 3091 Terminal manager Jobs in Romulus, Mi

Contact Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
4d
Terminal Manager
Forward Air —Romulus, MI
- $110,000 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Forklift
Quick Apply
10h
Community / Adult Education Supervisor
Michigan Association of School Boards —Wayne, MI
- $108,576 - $150,066 a year
- Online Application
- Mid-level
11d
Director of Facilities Operations
Fox Run Village by Erickson Senior Living —Novi, MI
- From $125,000 a year
- 5 years
- Driver's License
- Mentoring
- Health insurance
- Dental insurance
14d
Community Services Director
Northfield Township, MI —Whitmore Lake, MI
- $60,000 - $70,000 a year
- Weekends as needed
- Customer service
- Computer literacy
- Mid-level
Administrative Assistant / Office Manager – Special Education
Michigan Association of School Boards —Wayne, MI
- $54,567 - $85,522 a year
- Online Application
- Office
- Entry level
8d
Warehouse Manager
Detroit Axle —Lincoln Park, MI
- $100,000 - $130,000 a year
- Full-time
- Heavy lifting
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Curriculum Director
BOYS & GIRLS CLUBS OF SOUTHEASTERN MICHIGAN —Detroit, MI
- Full-time
- Management
- 5 years
- Writing skills
7d
Director of Technology
Michigan Association of School Boards —Wayne, MI
- $132,613 - $158,081 a year
- Full-time
- Office
- Senior level
11d
Safety Manager / Trucking
GALAXY FREIGHT LLC —Dearborn, MI
- $1,500 - $2,000 a week
- Full-time
- Mid-level
- Continuous improvement
- In-person
Quick Apply
14d
Assistant General Manager
Marriott International, Inc —Detroit, MI
- $102,000 - $128,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
SERVICE MANAGER
Reefer Peterbilt / TRP —New Boston, MI
- $95,000 - $145,000 a year
- Full-time
- Microsoft Outlook
- Dealership
- 5 years
- Paid holidays
- Disability insurance
Security Supervisor
Metro One Loss Prevention Services Group (Guard Division), Inc. —Van Buren, MI
- $27.59 an hour
- Online Application
- Military
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Manager - Graduate Ann Arbor by Hilton
Schulte Companies —Ann Arbor, MI
- $180,000 - $200,000 a year
- Background check
- Sales
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
Production Supervisor
Ford Motor Company —Livonia, MI
- $72,480 - $141,360 a year
- Overtime
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
2d
Assistant Manager
Biolife Plasma Services —Ypsilanti, MI
- $64,000 - $88,000 a year
- Weekends as needed
- CPR Certification
- Customer service
- BLS Certification
- Paid holidays
- Disability insurance
7d
Operations Manager
Amazon.com Services LLC —Livonia, MI
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Director of Special Education
Michigan Association of School Boards —Wayne, MI
- $108,576 - $150,066 a year
- Online Application
- Senior level
- Public school
10d
Station Manager - Airline Crew Transportation
Skyhop Global —Allen Park, MI
- $80,000 - $85,000 a year
- Weekends as needed
- Clean driving record
- DOT physical examination
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Director, Training
Careers at Little Caesars —Detroit, MI
- Full-time
- Up to 50% travel
- Office
- 3 years

I want to receive the latest job alert for terminal manager in romulus, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

terminal manager jobs near romulus, mi

Contact Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Contact Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

terminal manager jobs in romulus, mi

Contact Center Operations Manager

Terminal Manager

Community / Adult Education Supervisor

Director of Facilities Operations

Community Services Director

Administrative Assistant / Office Manager – Special Education

Warehouse Manager

Curriculum Director

Director of Technology

Safety Manager / Trucking

Assistant General Manager

SERVICE MANAGER

Security Supervisor

General Manager - Graduate Ann Arbor by Hilton

Production Supervisor

Assistant Manager

Operations Manager

Director of Special Education

Station Manager - Airline Crew Transportation

Director, Training

I want to receive the latest job alert for terminal manager in romulus, mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected