Top 16 Comptia Jobs in Rootstown, Oh

Service Desk Analyst I
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $21.57 - $28.00 an hour
- Full-time
- Office
- Windows
- Experience equivalent to degree accepted
4d
Desktop Support Administrator
University Hospitals —Ravenna, OH
- $20.76 - $32.47 an hour
- Nights as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
11d
Service Desk Technician
QualityIP —Kent, OH
- $41,600 - $65,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Desktop Support Analyst II
DYOPATH —Twinsburg, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Service Desk Technician
Headway Strategy —Fairlawn, OH
- Up to $75,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
8d
Network Services Engineer
QualityIP —Kent, OH
- $80,000 - $115,000 a year
- Full-time
- Background check
- System design
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Field Engineer
QualityIP —Kent, OH
- $44,000 - $68,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Senior IT Support Technician
Hartville Hardware —Hartville, OH
- Weekends as needed
- Background check
- Computer Science
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
13d
IT Support Specialist - Nights
ark data centers, LLC —Akron, OH
- $37,595 - $50,470 a year
- Computer science
- Computer Science
- Mid-level
6d
Network Automation Engineer
ALLIANCE TUBULAR HOLDINGS LLC —Alliance, OH
- $90,000 - $135,000 a year
- Computer science
- Azure
- Computer Science
- Health savings account
- Disability insurance
Quick Apply
Field Computer Technician for Point of Sale Industry
Point of Sale Innovation —Alliance, OH
- Weekends as needed
- Google Workspace
- Computer science
- Computer Science
- Mileage reimbursement
- Health insurance
Quick Apply
Tier III Senior Technical Engineer
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $70,000 - $90,000 a year
- On call
- Azure
- System design
- Windows
- Health insurance
- Dental insurance
Quick Apply
Non-Tenure-Track Faculty Position: Computer Engineering Technology and Cybersecurity Engineering - College of Aeronautics and Engineering
Kent State University —Kent, OH
- Full-time
- Laboratory
- Classroom
- Doctoral degree
Cybersecurity Administrator
Altercare Integrated Health Services —North Canton, OH
- $80,000 - $105,000 a year
- Full-time
- 18 years or older
- Computer Science
- HIPAA
- Profit sharing
- Wellness program
Quick Apply
9d

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Service Desk Analyst I

Great Day Improvements: A Family of Brands -
Twinsburg, OH

Apply Now

Job Details

Full-time
$21.57 - $28.00 an hour
4 days ago

Qualifications

Customer communication
Productivity software support
Customer support ticket management
Mobile devices

Full Job Description

Overview:

Great Day Improvements - IT Service Desk Analyst I (Onsite - Twinsburg, OH)

Work Location:

Great Day Improvements

2500 E Enterprise Pkwy, Twinsburg, OH 44087

Onsite - 5 days per week

Pay Range: $21.57–$28.00 per hour. Actual compensation will vary based on the candidate’s experience, qualifications, and demonstrated skills.

Company Overview

Since its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products.

The company’s family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, Leafguard®, Englert®, and The Bath Authority.

With an expanding workforce of over 4,800 employees across 130 metropolitan markets throughout the U.S., Great Day Improvements continues to rank among the top home improvement companies nationwide and is one of the fastest growing private companies in America.

Summary

The IT Service Desk Analyst I serves as the first point of contact for IT support, providing timely, accurate, and customer-focused resolution of common technical issues. This role owns tickets from intake through resolution or escalation, using structured troubleshooting, established processes, and knowledge resources to support end users across hardware, software, access, email, and basic network issues.

The Analyst I also supports device and user lifecycle activities, maintains accurate ticket and knowledge documentation, and works closely with Tier II and other IT teams when issues require escalation. Success in this role requires strong customer service, attention to detail, process discipline, technical curiosity, and a commitment to continuously building troubleshooting skills and improving the Service Desk experience.

Responsibilities:

Manage Service Desk tickets from intake through resolution or escalation, including accurately logging, categorizing, and prioritizing requests; documenting symptoms, troubleshooting, and resolutions; providing timely updates; meeting SLA expectations; and identifying aging tickets or those at risk of SLA breach.
Provide first-level technical support for hardware, software, Microsoft applications, account access, email, peripherals, mobile devices, and basic network/connectivity issues using logical troubleshooting, established procedures, and knowledge articles; validate resolution with the user before closing tickets.
Escalate complex or unresolved issues appropriately to Tier II or other support teams with a clear problem statement, business impact, troubleshooting already completed, and actionable documentation; remain engaged and track escalated issues through confirmed resolution.
Support knowledge management and documentation by using the knowledge base as a primary troubleshooting resource, identifying gaps or outdated information, and creating or updating standardized knowledge articles, procedures, and repeatable solutions to reduce tribal knowledge.
Identify recurring issues and improvement opportunities by recognizing incident patterns, contributing to root-cause identification, and recommending improvements to documentation, automation, workflows, or processes that can reduce ticket volume and improve support delivery.
Support the full end-user device lifecycle, including provisioning and configuring laptops, peripherals, and mobile devices; following standard builds and security requirements; supporting onboarding/offboarding; tracking and tagging assets; recovering equipment; and reimaging, sanitizing, and redeploying devices.
Perform routine user account and access administration, including password resets, account unlocks, basic access provisioning, and onboarding/offboarding changes while following required approvals and access-control procedures; escalate non-standard or higher-risk requests as appropriate.
Deliver a strong customer experience through clear, professional, and concise communication, setting expectations around timelines and next steps, keeping users informed throughout the ticket lifecycle, and maintaining service quality during high-volume or high-pressure situations.
Follow and reinforce Service Desk standards and ITIL-aligned processes, including consistent ticket quality, documentation, communication, escalation, and audit-ready execution; participate in ongoing training and help standardize request types, workflows, responses, and use of the Service Desk as the central intake channel for IT requests.

Qualifications:

Experience providing technical support in a Service Desk environment, including use of ticketing systems and remote-support tools.
Working knowledge of Windows operating systems, common business applications, and end-user support within a Microsoft-centric environment.
Knowledge of computer hardware, peripherals, mobile devices, and common end-user technical issues.
Strong verbal and written communication skills, with the ability to clearly document issues and communicate effectively with end users.
Ability to follow defined processes, manage multiple priorities, troubleshoot logically, document accurately, and recognize when an issue should be escalated.

Preferred Qualifications

1–3 years of experience in IT support, Service Desk, or technical customer service roles.
CompTIA A+ or ITF+ certification and/or exposure to ITIL-based processes.
Associate or Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.

GDI is an Equal Employment Opportunity Employer

#INDGDI

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comptia jobs in rootstown, oh

Service Desk Analyst I

Desktop Support Administrator

Service Desk Technician

Desktop Support Analyst II

Service Desk Technician

Network Services Engineer

Field Engineer

Senior IT Support Technician

IT Support Specialist - Nights

Network Automation Engineer

Field Computer Technician for Point of Sale Industry

Tier III Senior Technical Engineer

Non-Tenure-Track Faculty Position: Computer Engineering Technology and Cybersecurity Engineering - College of Aeronautics and Engineering

Cybersecurity Administrator

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