Top 5 Guest service agent Jobs in Roscoe, Il

FRONT DESK ASSOCIATE- HOTEL HOSPITALITY
Fairfield Inn- Rockford IL —Rockford, IL
- $15 - $16 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
Sales Associate
Little Green Apple Hallmark —Rockford, IL
- $15 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Sales Associate
Massage Envy —Rockford, IL
- $15.50 - $20.00 an hour
- Full-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Paid time off
Quick Apply
Reservations Supervisor and Owner Liaison
The Abbey Resort —Fontana, WI
- From $18 an hour
- Extended hours
- Computer literacy
- Basic math
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Sales Leader
Little Green Apple Hallmark —Rockford, IL
- $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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guest service agent jobs near roscoe, il

FRONT DESK ASSOCIATE- HOTEL HOSPITALITY

Fairfield Inn- Rockford IL
Rockford, IL

Quick Apply

Job Details

Full-time
$15 - $16 an hour

Qualifications

Customer communication
English
High school diploma or GED

Full Job Description

Front Desk Agent – Job Description

Reporting Structure

Reports to: Front Office Manager and General Manager

Requirements

High school diploma or equivalent required.
Ability to speak and communicate fluently in English.
Ability to stand for extended periods of time behind the front desk and in front office areas.
Ability to lift and carry items weighing up to 50 pounds.
Comfortable handling various objects, hotel products, and computer equipment.
Must be flexible and willing to work weekends, holidays, and shift is 3-11pm.
Must have Front Desk/Hotel Experience
Marriott Experience preferred.

General Responsibilities

Provide prompt, friendly, courteous, and professional guest service at all times.
Perform guest check-in and check-out procedures efficiently and professionally.
Serve as Manager on Duty (MOD) when scheduled.

Specific Responsibilities

Register arriving guests, issue room keys, and provide information regarding hotel services, room locations, and local attractions.
Answer telephone calls in a prompt, courteous, and professional manner.
Promote and upsell room types and hotel services when possible to maximize hotel revenue.
Maintain proficiency in the Property Management System (PMS).
Complete all required brand training and maintain familiarity with brand standards and requirements through the Brand Portal.
Maintain a strong understanding of hotel operating procedures and policies.
Accurately process cash, credit card transactions, and other forms of payment according to established procedures.
Perform administrative tasks such as data entry, reporting, document scanning, and record maintenance.
Address guest complaints and requests professionally and take appropriate service recovery actions to ensure guest satisfaction.
Assist with additional duties as assigned, including:
- Guest room tours
- Special guest request
- Lobby cleaning and organization
- Preparing reports and documentation
Record and document all relevant events and incidents in the communication log.
Ensure the lobby and public areas, including the breakfast area, are clean, organized, and presentable.
Follow procedures that protect the safety, security, and privacy of guests and employees.
Operate all front desk equipment efficiently, including credit card machines, copiers, and fax machines.
Maintain complete knowledge of room types, rate plans, and hotel offerings.
Understand and follow the hotel’s franchise policies regarding guaranteed reservations and no-shows.
Process reservation modifications and cancellations accurately.
Promote a positive environment by being courteous, friendly, and helpful to guests, managers, and colleagues.
Encourage teamwork and quality service through clear communication and coordination with other departments.
Maintain schedule flexibility and be willing to work any assigned shift.

Preferred Attributes

Strong communication and interpersonal skills
Friendly and approachable personality
Ability to work well as part of a team-oriented environment
Attentive and active listener
Professional appearance and grooming
Ability to give praise openly and provide feedback constructively

Quick Apply

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guest service agent jobs in roscoe, il

FRONT DESK ASSOCIATE- HOTEL HOSPITALITY

Sales Associate

Sales Associate

Reservations Supervisor and Owner Liaison

Sales Leader