Top 461 Customer service representative Jobs in Rosemont, Ca

Customer Services Concierge Support, Intermediate
Blue Shield of California —El Dorado Hills, CA
- $20.13 - $28.18 an hour
- 8 hour shift
- Hybrid work
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Work from home
1d
Patient Services Representative I - Remote - Nationwide
Vituity —Sacramento, CA
- $17.12 - $19.04 an hour
- Overtime
- Remote
- Spanish
- Basic math
- Windows
- Profit sharing
- Wellness program
2d
Remote Customer Service Representative
TDB Communications —West Sacramento, CA
- $18 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- 1 year
- Paid training
- Paid holidays
2d
Patient Contact Center Patient Services Representative 2
UC Davis Health —Sacramento, CA
- $28.68 - $35.57 an hour
- Overtime
- Background check
- Word processing
- Writing skills
- Continuing education credits
- Paid holidays
2d
Call Center Representative
Fox Family Heating and Air Conditioning —Sacramento, CA
- $20 - $25 an hour
- Full-time
- Background check
- Writing skills
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Representative
Plansee Group —Rancho Cordova, CA
- $24 - $26 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Paid holidays
- Health insurance
Health Plan Customer Service Associate
Adventist Health —Roseville, CA
- $25.00 - $30.01 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
13d
Member Service Representative III
Western Health Advantage —Sacramento, CA
- $25 - $27 an hour
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Mid-level
- Referral program
Quick Apply
2d
Business Member Support Service Center Representative
Golden 1 Credit Union —Sacramento, CA
- $25.40 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Service Manager, Airport Customer Experience - SMF
American Airlines —Sacramento, CA
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
1d
Help Desk Specialist
ea consulting —Folsom, CA
- Email
- English
- Mid-level
- 2 years
Medical Call Center Representative
Chapa-De —Rocklin, CA
- $23.00 - $25.80 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Medical terminology
- Paid holidays
- Health insurance
Quick Apply
Member Services Representative II
Western Health Advantage —Sacramento, CA
- $22 - $25 an hour
- Full-time
- Remote
- Word processing
- Computer literacy
- Research
Quick Apply
2d
Receptionist (First Impressions Specialist) | Customer Service | Office Administrator - Sacramento
Santa's Lights and Dunzo Gutters —Rancho Cordova, CA
- $22.50 - $27.50 an hour
- Part-time
- Spanish
- Writing skills
- English
Quick Apply
1d
Customer Service Representative
Gubrud's Services —Rancho Cordova, CA
- $20 - $25 an hour
- 8 hour shift
- Background check
- Sales
- Computer literacy
- Paid training
- Health insurance
Quick Apply
5d
Customer Service Representative Specialist Sr - Treasury Management Care Center
PNC Financial Services Group —Sacramento, CA
- $37,500 - $75,000 a year
- Full-time
- Remote
- Spanish
- 3 years
- Continuous improvement
- Wellness program
- Health savings account
1d
JetBlue Airlines - Customer Service Agent
GAT Airline Ground Support —Sacramento, CA
- Part-time
- Background check
- 18 years or older
- Computer literacy
Quick Apply
Service Delivery Representative II
SchoolsFirst FCU —Sacramento, CA
- $22.00 - $31.90 an hour
- Part-time
- Research
- Mid-level
- High school diploma or GED
Customer Support Representative 503BA
Nivagen Pharmaceuticals —Sacramento, CA
- $30.07 - $31.47 an hour
- Full-time
- Clean driving record
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
River City Bank —Sacramento, CA
- Research
- High school diploma or GED
- Experience equivalent to degree accepted

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Customer Services Concierge Support, Intermediate

Blue Shield of California -
El Dorado Hills, CA

Apply Now

Job Details

Full-time
$20.13 - $28.18 an hour
1 day ago

Benefits

Paid training
Work from home
Prescription drug insurance

Qualifications

Computer operation
Customer communication
Computer literacy
Spreadsheets
Client inquiry handling
Microsoft Office
High school diploma or GED
Desktop applications
Data entry

Full Job Description

Your Role

Our Concierge Customer Experience Teams receive incoming telephone calls from BSC’s top tier customers. Our agents are trained to go above and beyond, providing high quality, white glove, one stop shop service. The Customer Services Concierge Support, Intermediate will report to the Operations Manager. In this role you will uphold our mission of providing a service worthy of our family and friends. Our members look to you to help them navigate healthcare, providing empathy and advocacy. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.

The Concierge Call Center is open 7 days a week, 4:45 a.m. – 8:00 p.m., including most holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend training each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of training, agents may work remotely and will be assigned a daily 8hr shift within the aforementioned hours of operation totaling 40hrs a week. The assigned shift can be different from training hours.

The following job summary will help you understand the candidates/people well suited to our Designated Call Center Team.

Job Summary:

Projected Start Date: October 5th, 2026

Mandatory Training: Remote

Successful CSRs deliver an effortless customer experience by:

Taking the lead – our CSRs take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution.
Identifying future problems – not only do our CSRs solve the current member concern but they actively identify and solve any lurking complications the member may encounter after their first interaction.
Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.

You must also be:

Available to work a scheduled 8-hour shift, which includes 2 scheduled breaks and a lunch period, also available to work occasional holidays as part of your regularly scheduled shift
Patient with members who call into our Centers with a question or a problem
A good listener and not only answer the questions they ask you, but identify and answer questions the member may not be aware they needed
Comfortable using a computer with 2 display monitors to allow you to navigate to multiple screens for information
Comfortable using Excel spreadsheets to calculate member premiums for health insurance
To multi-task using a computer; talking to the member, and entering member information into their online record

Your Work

In this role, you will:

Resolve incoming calls concerning member's eligibility, benefits, provider information, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Coordinate membership changes such as member's primary care physician
Perform routine to mid-level inventory reduction (i.e., member inquiries, may initiate claim adjustments, respond to emails, etc.)
Review and analyze member claims for accuracy as well as member education on how benefits are applied
Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction as requested
Proactively analyze available programs, determine program eligibility and connect the Member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists. Verify the member is included in or targeted for any outreach or care gap programs and connect members to programs or services when appropriate. Engage members with their wellness plan options
Comprehensive resolution of pharmacy calls concerning benefits coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Provide prescription-related benefit coverage (e.g. explanation of coverage or benefit summary related): Provide prescription co-pays. Provide prescription formulary coverage information and utilization management requirements using web-posted printed formulary. Provide a brief description of coverage denial reasons and alternatives listed in the printed formulary. Perform prescription claim overrides
Provide deductible and max out of pocket information
Provide status of prior authorization requests
Assist members may when and how to appeal a coverage decision
Mandatory upskill training as business requires
Other duties as assigned

Your Knowledge and Experience

Must reside in the state of CA, preferrable within a 50-mile radius of one of our office locations – El Dorado Hills, Lodi, Long Beach, Oakland, Rancho Cordova, Redding, San Diego, Woodland Hills, etc.
Requires a High School Diploma or GED, or equivalent
Typically requires at least 3 years of prior relevant experience
Flexibility in availability is required including hours and holidays, shifts are not guaranteed
Requires attending and completing training facilitated remotely
Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently
Requires high internet connectivity speed of a minimum of 11MBPS and 3 MBPS upload speed
Post-training, Requires private work location at their residence free from distractions and within 15 feet of their Wi-Fi modem

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.

ABOUT THE TEAM
About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.
Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Apply Now

Refine Your Search

customer service representative jobs in rosemont, ca

Customer Services Concierge Support, Intermediate

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Receptionist (First Impressions Specialist) | Customer Service | Office Administrator - Sacramento

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