Top 5 Helpdesk support Jobs in Roswell, Nm

Eligibility Screening Services Representative- Onsite
Eastern New Mexico Medical Center —Roswell, NM
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply

Discover related jobs

Based on your search for helpdesk support jobs.

Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Roswell, NM
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
$18 - $25 an hour
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk support in roswell, nm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near roswell, nm

Healthcare Customer Service Representative jobs in Sacramento, CA

Customer Service Representative jobs in Youngstown, OH

Pharmaceutical Sales Representative jobs in Maryland

Eligibility Screening Services Representative- Onsite

Eastern New Mexico Medical Center -
Roswell, NM

Quick Apply

Job Details

Full-time

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Job Summary

The Schedule for this position is: Tues-Fri 11:30 a.m.–6 p.m, Saturday 8:00 a.m.–4:30 p.m.

The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
Provides triage support for common issues related to platforms, applications, and back-office processes.
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required
Associate Degree or some college coursework in a related field preferred
1-2 years of customer service experience required, preferably in a call center or help desk environment required
Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem-solving and critical-thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Detail-oriented with a strong focus on accuracy and quality.
Demonstrated ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Quick Apply

Refine Your Search

helpdesk support jobs in roswell, nm

Eligibility Screening Services Representative- Onsite

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk support in roswell, nm

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected