Top 117 Chat support Jobs in Round Rock, Tx

Service Associate (General Lines P&C License Required)
Hippo Insurance —Austin, TX
- $25 an hour
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Bat City Events —Austin, TX
- $18.05 - $22.76 an hour
- Part-time
- Background check
- Computer literacy
- No degree
- Paid training
- Health insurance
Quick Apply
2d
Associate, Electronic Communications - International Client Services (Mandarin and/or Cantonese)
Charles Schwab —Austin, TX
- $25.96 - $28.37 an hour
- Hybrid work
- English
- Research
- 1 year
- Paid parental leave
- Employee stock purchase plan
4d
Customer Service Representative General Service - CSR I
Commercial Insurance Agency —Georgetown, TX
- $17 - $19 an hour
- Full-time
- Computer literacy
- Continuous improvement
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Support Specialist
Northwest Austin —Austin, TX
- $25 - $30 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
Quick Apply
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Austin, TX
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
IT Support Service Desk Assoc, WWGS Service Desk (WFM)
Amazon.com Services LLC —Austin, TX
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Employee assistance program
- 401(k) matching
11d
Scheduling Coordinator: Service - Austin INFINITI
CONTINENTAL AUTO GROUP —Austin, TX
- From $22 an hour
- Weekends as needed
- Bilingual
- 18 years or older
- Computer literacy
- Paid parental leave
- Health savings account
Customer Service Representative
Contentizer —Austin, TX
- $17 - $27 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid training
- Dental insurance
Quick Apply
6d
Senior Customer Support Specialist
Fyxer —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
11d
Technical Support Representative
Facility Solutions Group, Inc. —Round Rock, TX
- $18 - $25 an hour
- Full-time
- Google Workspace
- Computer literacy
- Research
12d
Customer Support & Operations Coordinator
Molex —Georgetown, TX
- Pass drug screening
- Office
- Administrative experience
- Paid parental leave
- Health savings account
Customer Service Associate
Wondercide —Round Rock, TX
- Full-time
- Hybrid work
- Office
- Computer skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
12d
Software Support Specialist I
CompuGroup Medical —Austin, TX
- 8 hour shift
- Hybrid work
- Research
- Office
- Windows
- Health insurance
- Dental insurance
Customer Experience Specialist – Insurance Call Center (Austin, TX or Remote, FL)
Peak6 —Austin, TX
- $20.00 - $23.50 an hour
- Full-time
- Remote
- In-person
- 1 year
- Communication skills
- Paid training
11d
Customer Service Representative - Technical
Disabled Veteran Solutions —Austin, TX
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Client Service Support Specialist
Served With Honor —Austin, TX
- $40,000 - $50,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Remote - Customer Experience Representative
Andasol Management, Inc. —Austin, TX
- $13 - $15 an hour
- Full-time
- Remote
- Spanish
- High school diploma or GED
- Conflict management
- Mileage reimbursement
- Paid holidays
Quick Apply
Support Specialist, Workforce
Restaurant365 —Austin, TX
- $24.04 - $33.65 an hour
- Full-time
- Hybrid work
- Restaurant management
- Mid-level
- Office
- Health insurance
- 401(k) matching
Quick Apply
1d
Client Support Specialist
Findhelp —Austin, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid training
- Paid parental leave
Quick Apply

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Service Associate (General Lines P&C License Required)

Hippo Insurance -
Austin, TX

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Teamwork
Microsoft Excel
Microsoft Outlook
Property & Casualty License
Problem-solving
Desktop applications
Microsoft Teams
Insurance sales

Full Job Description

About Hippo:

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.

Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.

If you're energized by building what's next, we'd love to meet you.

About This Role:

Hippo is looking for a Service Associate to join our team with a start date of August 24, 2026. Service Associates use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Service Associate identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.

Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.

Work environment:

Hybrid – Must work from Hippo office for 3 days/week
Schedule requirements: Must be able to work 8-hour shift Mon – Fri. between 7AM – 8PM AND possibly Saturdays between 9AM – 6PM.

What You’ll Do:

Deliver exceptional customer service through inbound phone calls, emails, and chat.
Explain homeowners insurance coverages, policy options, billing, and endorsements in a clear and accurate manner.
Strive to achieve First Call Resolution (FCR) by resolving customer inquiries during the initial interaction whenever possible, minimizing the need for repeat contacts.
Identify customer needs and make appropriate referrals for additional products, services, or partner offerings when customers qualify, helping deliver added value and enhance their overall experience.
Engage with customers who are considering canceling their policy by understanding their concerns, providing appropriate solutions, educating them on the value of their coverage, and working to retain their business whenever possible.
Collaborate with Underwriting, Billing, Claims, Sales, and other internal departments to ensure timely and accurate resolution of customer requests.
Meet or exceed performance expectations related to customer satisfaction, quality, productivity, schedule adherence, and compliance.
Accurately document all customer interactions, policy changes, and follow-up activities in company systems.
Take ownership of customer requests from start to finish by following through on commitments and completing promised follow-up communication within established service level expectations.
Self-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
Assist with basic service questions on Hippo and 3rd party carrier products
Maintain current knowledge of insurance products, underwriting guidelines, company procedures, and applicable state regulations.

About You:

Active Listening - Being fully present, making customer feel special, be a credible source of insurance information, seek clarification and listening for what isn’t said (e.g., tone and emotional language)
Product knowledge
Problem-Solving and Critical Thinking – Ability to analyze situations and available information to create a strategic approach/overcome objections
Goal Driven – self-starter that is motivated by commissions and quotas
Clear written and oral communication and ability to explain complex terms in easy-to-understand language
Emotional Intelligence/Empathy – Ability to quickly read emotions and preferences of customers and adjust response accordingly
Resourcefulness – ability to navigate multiple systems, 3rd party carrier resource libraries, Hippo Learning Management System, underwriting guidelines and other resources to obtain necessary information

Must Haves:

Active General Lines Property & Casualty (P&C) Insurance License in good standing.
Minimum of 3 years of insurance customer service experience in a call center or contact center environment.
Intermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and ability to effectively learn and utilize proprietary Hippo systems and 3rd party carrier platforms
Ability to simultaneously navigate between multiple applications and windows
Strong written and oral communication skills
Ability to communicate complicated information to customers in easy-to-understand terminology
Currently hold, or have held a P&C License in the last 12 months

Nice To Haves:

Experience with Salesforce, NICE phone System
Have a desire to help others protect their future
Are focused on learning and development to enhance your industry knowledge and expertise

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all our Hippos with:

Hippo offers a non-negotiable starting rate of $25.00/hr along with the additional benefits below.
Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
Training and Career Growth - Training and internal career growth opportunities
Flexible Time Off - You know when and how you should recharge
Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

Pay: $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: Hybrid remote in Austin, TX 78701

Quick Apply

Refine Your Search

chat support jobs in round rock, tx

Service Associate (General Lines P&C License Required)

Customer Service Representative

Associate, Electronic Communications - International Client Services (Mandarin and/or Cantonese)

Customer Service Representative General Service - CSR I

Customer Support Specialist

Remote Energy Efficiency Customer Support Specialist

IT Support Service Desk Assoc, WWGS Service Desk (WFM)

Scheduling Coordinator: Service - Austin INFINITI

Customer Service Representative

Senior Customer Support Specialist

Technical Support Representative

Customer Support & Operations Coordinator

Customer Service Associate

Software Support Specialist I

Customer Experience Specialist – Insurance Call Center (Austin, TX or Remote, FL)

Customer Service Representative - Technical

Client Service Support Specialist

Remote - Customer Experience Representative

Support Specialist, Workforce

Client Support Specialist

I want to receive the latest job alert for chat support in round rock, tx

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