Top 1021 Client services specialist Jobs in Round Rock, Tx

Client Support Specialist
Ontic Technologies —Austin, TX
- $65,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health savings account
- Health insurance
Remote Customer Care Specialist
Integral Care —Austin, TX
- $21.66 an hour
- Full-time
- Remote
- Clean driving record
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- Disability insurance
Client Services Specialist - Liberty Hill
STARRY (TX) —Liberty Hill, TX
- Full-time
- Background check
- Microsoft Excel
- Office
- Mileage reimbursement
- Paid holidays
Quick Apply
1d
Client Service Support Specialist
Served With Honor —Austin, TX
- $40,000 - $50,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Client Experience Specialist - Ent
Connection —Austin, TX
- $22.84 - $28.89 an hour
- Full-time
- Remote
- Microsoft Outlook
- Inventory management
- ERP systems
- Paid time off
Client Onboarding Specialist
HUB International —Austin, TX
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
8d
Office Administrator/Client Specialist
ENDEAVORS —Austin, TX
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Driver's License
12d
Implementation Specialist
Fourth —Austin, TX
- Remote
- Mid-level
- 3 years
- Leadership
- Health insurance
- Dental insurance
Hourly Case Manager
Health & Human Services Comm —Austin, TX
- $23.19 - $36.55 an hour
- Part-time
- Word processing
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Remote Crisis Hotline Development Specialist - QMHP
Integral Care —Austin, TX
- $30.86 an hour
- Full-time
- Remote
- Clean driving record
- Master's degree
- Driver's License
- Mileage reimbursement
- Disability insurance
3d
PLAN DOCUMENT SPECIALIST
BC&L INC —Austin, TX
- $50,000 - $55,000 a year
- Remote
- Customer service
- Mid-level
- Office
- Dental insurance
Quick Apply
Senior Customer Support Specialist
Peak6 —Austin, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Finance
- Health savings account
- Health insurance
Post-PT Personal Trainer (1+ Yrs Exp Req)
Elite Medical Exercise —Austin, TX
- $25 - $35 an hour
- Full-time
- Sales
- English
- Bachelor's degree
- Professional development assistance
- Flexible schedule
Quick Apply
2d
Affordable Housing Manager
Austin Habitat for Humanity —Austin, TX
- $75,000 - $80,000 a year
- Full-time
- Spanish
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Accounts Payable Specialist
Family Eldercare —Austin, TX
- $21 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Insurance A/R Specialist III
iPractice —Austin, TX
- $20 - $25 an hour
- Full-time
- Hybrid work
- Background check
- Ability to walk for extended periods
- Research
- Health insurance
- Dental insurance
Quick Apply
Lead Veterinarian
New Hope Animal Hospital —Cedar Park, TX
- $130,000 - $150,000 a year
- Full-time
- Senior level
- Leadership
- 2 years
- Paid parental leave
- Disability insurance
Quick Apply
14d
Digital and Treasury Specialist
R Bank —Round Rock, TX
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Tax Expert - Expert Center (Southcentral)
Intuit —Austin, TX
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
3d
Chem-free Commercial Account Manager
ABC Home & Commercial Services —Austin, TX
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Profit sharing
- Fuel card
Quick Apply

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client services specialist jobs near round rock, tx

Client Support Specialist

Ontic Technologies -
Austin, TX

Apply Now

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Work from home stipend
Internet reimbursement
Stock options
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Parental leave
Vision insurance

Qualifications

Jira
Knowledge management
Google Workspace
Elasticsearch
Google Sheets
Operating systems
Bug Tracking (Quality assurance practices)
Zoom
Slack
Bug Reporting (Quality assurance practices)
Metrics Reporting
Mid-level
3 years
Managing clients in a customer support role
Collaboration with product development teams
AWS
Video conferencing software
Log analysis tools
SaaS platforms
Customer support ticket management
Desktop applications
Collaborative technology platforms
Customer service knowledge base
Experience with SaaS (as product category for technical sales engineers)
CRM system proficiency
Video conferences (communication methods)
Defect tracking tools
AI-driven automation
Online help documentation
SaaS

Full Job Description

OverviewApplication

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

Who You Are

An intensely organized and detail oriented candidate with exceptional communication skills. Comfortable working proactively and as part of a team in a remote environment. Tech savvy, possessing a troubleshooting aptitude, along with the ability to grasp and self instruct on complex concepts.

You'll spend most of your time interacting directly with clients and ensuring that they have an amazing experience using the Ontic platform! Daily tasks include resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better.

Responsibilities

Maintain and respond to support/task tickets in Ontic's help desk system
Responsible for owning a wide variety of client requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
Create and improve internal and external support documentation
Act as a liaison between clients and development, when necessary, to resolve difficult technical issues faced by our clients
Report on metrics related to client issues, themes, bug closure rate, and SLAs
Work cross-functionally with Client Success Managers, Product Managers, and development teams to deliver exceptional service, and ensure we are exceeding client expectations
Be a client-facing representative of Ontic and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented mindset
Assist in updating our client knowledge portal

Preferred Qualifications

3-5 years of experience providing Software support and/or Onboarding services across various desktop and mobile operating systems in a fast paced, browser based platform SaaS organization
Expert at managing support ticket queues and responsible for driving client requests to a timely resolution
Knowledge of AI-native support practices using LLMs and automation tools to improve ticket resolution, knowledge retrieval, customer communication, and operational efficiency.
Familiarity interacting with new and existing clients and managing client data
Has the experience to demonstrate a positive and approachable demeanor while maintaining empathy in client interactions
Ability to work cross-functionally with other Ontic teams
Experience working with offshore teams
Experienced in data analysis and product documentation
Experience working with:
- Help Desk ticketing systems (Freshdesk)
- Issue tracking software (Jira)
- CRM software (Salesforce)
- Spreadsheet software (Excel, Google Sheets)
- Office tools (G Suite, Zoom, Slack)
Bonus Points for knowledge/understanding of:
- IT/Networking
- HTML/web design
- Database structure
Experience in technical troubleshooting on SaaS-based platforms, along with understanding of AWS and Google Cloud environments, would be a plus
Experience with Elastic search and log monitoring is a plus

This role is based out of our Austin, TX office and follows a hybrid schedule.

Work Schedule : Ability to work in overlap with U.S. time zones, including weekend support, while maintaining a 5-day shift-based schedule (Wednesday - Sunday)

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400

Compensation Range: $65K - $75K

Apply for this Job

Location

Austin, Texas, United States

Employment Type

Full time

Location Type

Hybrid

Department

EngineeringClient Support

Compensation

$65K – $75K • Offers Bonus

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Apply Now

Refine Your Search

client services specialist jobs in round rock, tx

Client Support Specialist

Remote Customer Care Specialist

Client Services Specialist - Liberty Hill

Client Service Support Specialist

Client Experience Specialist - Ent

Client Onboarding Specialist

Office Administrator/Client Specialist

Implementation Specialist

Hourly Case Manager

Remote Crisis Hotline Development Specialist - QMHP

PLAN DOCUMENT SPECIALIST

Senior Customer Support Specialist

Post-PT Personal Trainer (1+ Yrs Exp Req)

Affordable Housing Manager

Accounts Payable Specialist

Insurance A/R Specialist III

Lead Veterinarian

Digital and Treasury Specialist

Tax Expert - Expert Center (Southcentral)

Chem-free Commercial Account Manager

I want to receive the latest job alert for client services specialist in round rock, tx

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