Top 1468 Computer security technical Jobs in Round Rock, Tx

Junior Call Center Systems Administrator
DaBella —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health savings account
- Paid holidays
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5d
Computer Support Specialist
Galapagos Federal Systems LLC. —Austin, TX
- $85,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Utility Billing- Customer Service Representative (Full-Time & Part-Time)
City of Round Rock, TX —Round Rock, TX
- $20.00 - $23.75 an hour
- Full-time
- Bilingual
- Computer literacy
- Research
- Paid parental leave
- AD&D insurance
12d
Assistant II – Student Technology Support (Hourly)
Austin Community College —Austin, TX
- $24.10 an hour
- Part-time
- Remote
- Spanish
- Computer literacy
- Writing skills
- Work from home
3d
IT Support Specialist
Ontic Technologies —Austin, TX
- $80,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
Network Engineer - Entry Level - Austin, TX
Aston Technologies Inc. —Austin, TX
- $20 - $28 an hour
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Dental insurance
IT Technician
Cortec Precision Manufacturing —Pflugerville, TX
- $60,000 - $70,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Mid-level
- Paid holidays
- Health insurance
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Operator, Security Operations Center
Tesla —Austin, TX
- Weekends as needed
- Computer literacy
- Analysis skills
- Organizational skills
- Commuter assistance
- Health savings account
Data Analyst (Austin)
Texas Workforce Commission —Austin, TX
- $5,164.65 - $5,422.88 a month
- Online Application
- Computer Science
- Research
- Mid-level
- Health insurance
- 401(k)
Service Desk Technician
Sigma Information Group —Austin, TX
- Windows
- Travel
- Computer networking
- Paid holidays
- Disability insurance
Workstation Support Associate
Visa Technology and Operations LLC —Austin, TX
- $59,900 - $93,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Health savings account
13d
IT Help Desk Engineer
Allen Control Systems —Austin, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Associate IT Technician
Saronic Technologies —Austin, TX
- Full-time
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
3d
Service Desk Technician
Velonex Technologies —Austin, TX
- $22 - $26 an hour
- Full-time
- Remote
- Azure
- Mid-level
- Travel
- Opportunities for advancement
Quick Apply
12d
IT Support Engineer
Discovery Land Company —Austin, TX
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Information Technology Auditor I/II
Dept of Family & Protectve Svc —Austin, TX
- $4,801.16 - $7,500.00 a month
- Online Application
- Background check
- Office
- Driver's License
- Paid holidays
- Dental insurance
Quick Apply
Technical IT Operations Professional
Siemens Healthineers —Austin, TX
- $78,070 - $107,349 a year
- Full-time
- Computer Science
- Windows
- Travel
- Disability insurance
- Health insurance
Help Desk Technician
Curative HR LLC —Austin, TX
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
Systems Analyst (Austin)
Texas Workforce Commission —Austin, TX
- $4,523.16 a month
- Online Application
- Microsoft Access
- Research
- Mid-level
- Health insurance
- 401(k)
IT Systems Analyst
Brohn Homes —Austin, TX
- Weekends as needed
- Up to 50% travel
- Construction site
- Mid-level

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computer security technical jobs near round rock, tx

Junior Call Center Systems Administrator

DaBella -
Austin, TX

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Job Details

Full-time
$70,000 - $80,000 a year
5 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Non-technical user support
Computer science
Data compliance
Bachelor's degree in information technology
Computer Science
Texting/chatbox tools
IT user and group management
Automation
Associate's degree in computer science
Technical documentation
Enterprise software
IT system monitoring
Regulatory compliance
System performance optimization
Training material drafting
Technology security practices
System maintenance
Salesforce Cloud
Analysis skills
IVR
Bachelor's degree
Associate's degree in information technology
Internal employee customer service
Cloud service support
Data access controls implementation
Scripting
Technical customer support solution
Organizational skills
Voice over internet protocol (VoIP) configuration
Telephone systems

Full Job Description

Location: Austin, TX or Dallas, TX

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview:

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
Administer and support additional company phone systems to ensure reliable customer service and internal communications.
Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
Center as a Service (CCaaS) platforms
Associates or Bachelor’s degree in information technology, computer science, or related field.
Equivalent experience may be considered
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:

Five9 or other CCaaS Certified administrator or similar certifications
Experience supporting or working in a high volume call center environment
Proficiency with Five9 studio including scripting, IVR design and campaign configuration
Understanding of Salesforce or similar CRM platforms and their integrations with call center
technologies
Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
Experience administering Mitel Cloud or other cloud based VOIP systems
Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

computer security technical jobs in round rock, tx

Junior Call Center Systems Administrator

Computer Support Specialist

Utility Billing- Customer Service Representative (Full-Time & Part-Time)

Assistant II – Student Technology Support (Hourly)

IT Support Specialist

Network Engineer - Entry Level - Austin, TX

IT Technician

Operator, Security Operations Center

Data Analyst (Austin)

Service Desk Technician

Workstation Support Associate

IT Help Desk Engineer

Associate IT Technician

Service Desk Technician

IT Support Engineer

Information Technology Auditor I/II

Technical IT Operations Professional

Help Desk Technician

Systems Analyst (Austin)

IT Systems Analyst

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