Top 43 Helpdesk technician Jobs in Round Rock, Tx

IT Help Desk Technician (Remote - United States, Full-Time)
Texas Sports Academy Main —Austin, TX
- $25 an hour
- Weekends as needed
- Remote
- School experience
- Spanish
- English
Quick Apply
5d
IT Support Technician
Metro Vein Centers —Austin, TX
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
IT Support Technician - II
Computek —Georgetown, TX
- $55,000 - $80,000 a year
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid time off
Quick Apply
5d
IT Help Desk Technician
Flash —Austin, TX
- $20 - $25 an hour
- Part-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Paid time off
IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)
Commonoffice —Austin, TX
- Full-time
- Windows
- Driver's License
- In-person
Quick Apply
IT Support Technician
Hard Rock Digital —Austin, TX
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
Quick Apply
Software Help Desk Technician
RVS Software —Leander, TX
- From $44,000 a year
- Full-time
- Background check
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Technician, Support Services
Austin Community College —Austin, TX
- $50,309 - $60,260 a year
- Full-time
- Google Workspace
- Word processing
- Office
4d
IT Specialist
Yugo —Austin, TX
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
Technical Customer Support Representative
OTK Network —Austin, TX
- $20 - $23 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Helpdesk Technician (Tier 1)
Austin Achieve Public Schools —Austin, TX
- Full-time
- Background check
- School experience
- Spanish
Quick Apply
IT Service Desk L2 - L3 Support Technician
Vintage IT Services —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Google Workspace
- Windows
- Residential
- Health insurance
- Paid time off
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Austin, TX
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Purple Communications Inc —Austin, TX
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Help Desk Support Technician
ALCON DTS —Austin, TX
- Full-time
- Google Workspace
- Azure
- Mid-level
- Disability insurance
- Dental insurance
Sr. Help Desk Technician
Curative HR LLC —Austin, TX
- $95,000 - $110,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
Tier 2 Help Desk Specialist
Systems Engineering Solutions Corporation —Austin, TX
- Full-time
- Computer Science
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Enterprise Applications Support Technician
DMD Systems Recovery LLC —Austin, TX
- $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
3d
IT Service Support Technician
Stradiant —Austin, TX
- Weekends as needed
- Azure
- English
- Research
Quick Apply

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helpdesk technician jobs near round rock, tx

IT Help Desk Technician (Remote - United States, Full-Time)

Texas Sports Academy Main
Austin, TX

Quick Apply

Job Details

Full-time
$25 an hour
5 days ago

Qualifications

Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
AI tools proficiency
Windows
Computer hardware
Desktop (troubleshooting support)
Hardware diagnostics
Mobile devices

Full Job Description

About the Role

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.

We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally.

What You'll Do

First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed.
Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step.
Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions.
Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs.
Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time.
Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership.

Requirements

What We're Looking For

End-User Support Experience: 2-3 years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time.
Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class.
Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it.
Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook.
Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs.
AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus.
Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone.
Location: Remote (U.S. only). U.S. work authorization required.

Bonus Points

K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting.
Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform.
Bilingual (English/Spanish): Ability to support Spanish-speaking families.
Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.

Benefits

Pay: $25/hour

Quick Apply

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helpdesk technician jobs in round rock, tx

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