Top 415 Information technology Jobs in Round Rock Tx

AI Automation & IT Support Engineer
Confidential —Pflugerville, TX
- $80,000 a year
- Full-time
- Background check
- HIPAA
- Mid-level
- Tuition reimbursement
- Paid time off
Quick Apply
6d
Remote Technical Support & Help Desk with Few Onsite Visits
TekReach Solutions —Austin, TX
- $25 - $60 an hour
- Temporary
- Hybrid work
- Background check
- Windows
- Microsoft Office
Quick Apply
1d
Contact Center Systems Manager
DaBella —Austin, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
IT Specialist (Onsite) - CAG Austin TX
CONTINENTAL AUTO GROUP —Austin, TX
- From $25 an hour
- Full-time
- 18 years or older
- Google Workspace
- Ability to walk for extended periods
- Paid parental leave
- Health savings account
Desktop Support Technician
GTS Technology Solutions —Austin, TX
- $21 an hour
- Full-time
- Background check
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
22h
IT Support Technician - II
Computek —Georgetown, TX
- $55,000 - $80,000 a year
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid time off
Quick Apply
20h
Information Technology (IT) Administrator
City of Liberty Hill —Liberty Hill, TX
- $80,000 - $115,000 a year
- Computer science
- Computer Science
- 5 years
Workstation Support Associate
Visa Technology and Operations LLC —Austin, TX
- $59,900 - $93,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Health savings account
Quick Apply
Workplace Support Specialist – Austin
1Password —Austin, TX
- $85,000 - $119,000 a year
- Email
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Desktop Support Associate
Teacher Retirement System of Texas —Austin, TX
- $51,465 - $61,634 a year
- Extended hours
- Computer Science
- Computer literacy
- Mid-level
9d
Fleet Tech Support
Shipluxe LLC —Austin, TX
- $20 - $24 an hour
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Dental insurance
- Vision insurance
Quick Apply
8d
Sr. Network & Desktop Field Engineer
Resolution Technologies —Austin, TX
- Contract
- Microsoft Outlook
- Windows
- 3 years
IT Support Associate II, OTS
Amazon.com Services LLC —Pflugerville, TX
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
1d
Associate Consultant
Sigma Information Group, Inc. —Austin, TX
- $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk Technician (Remote - United States, Full-Time)
Texas Sports Academy Main —Austin, TX
- $25 an hour
- Weekends as needed
- Remote
- School experience
- Spanish
- English
Quick Apply
22h
IT Technician
Total Site Solutions —Georgetown, TX
- Full-time
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
15h
IT Generalist / IT Support Specialist
KLEVER SERVICES —Round Rock, TX
- Weekends as needed
- Spanish
- Computer science
- Azure
Quick Apply
IT Support Analyst
Construction Partners Inc. —Austin, TX
- On call
- Word processing
- Mid-level
- Travel
- Employee stock purchase plan
- Paid holidays
Quick Apply
IT Support Technician
Hard Rock Digital —Austin, TX
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
Quick Apply
Client Support Specialist
Ontic Technologies —Austin, TX
- $65,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health savings account
- Health insurance

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AI Automation & IT Support Engineer

Confidential
Pflugerville, TX

Quick Apply

Job Details

Full-time
$80,000 a year
6 days ago

Benefits

Tuition reimbursement
Paid time off
Professional development assistance

Qualifications

Customer communication
Content creation for technical audiences
IT user and group management
GPO
Technical documentation
Wireless network configuration
Equipment troubleshooting
Microsoft Exchange
Network infrastructure
Managing clients in a customer support role
VLAN
Incident response
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Remote access management
Remote access software
Azure AD
Customer support ticket management
Microsoft Teams
SharePoint
Network routing
Network monitoring tools
Access control management
VPN management
Identity and access management (IAM) solutions
Network infrastructure management
Desktop administration
Technical writing experience within technology
CompTIA Security+

Full Job Description

we are a fast growing Managed Security Services Provider focused on using AI, automation, cybersecurity, and modern IT solutions to help businesses operate securely and efficiently.

We are currently hiring two Level 2 IT Support Technicians to join our growing team.

This is not an entry level help desk position. We are looking for technicians who can independently troubleshoot and resolve moderately complex IT issues, communicate confidently with clients, document their work thoroughly, and take ownership of problems through resolution.

As a Level 2 IT Support Technician, you will handle escalated support requests, troubleshoot client infrastructure, administer Microsoft 365 environments, support networking and security technologies, and work closely with our Level 1 technicians, engineers, and security team.

If you enjoy solving problems, working with modern technology, learning new systems, and being part of a rapidly evolving MSSP, we would like to hear from you.

Responsibilities

Troubleshoot and resolve escalated technical issues involving Windows workstations, Windows Server, Microsoft 365, networking, applications, and endpoint security.
Handle Level 2 escalations from Level 1 technicians and take ownership of issues through resolution.
Administer Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint, Teams, user accounts, permissions, and security settings.
Troubleshoot Active Directory, Group Policy, DNS, DHCP, VPNs, VLANs, wireless networks, switches, and firewalls.
Support endpoint protection, EDR, MFA, email security, and other cybersecurity technologies.
Monitor and respond to system alerts, security alerts, backup failures, vulnerabilities, and infrastructure issues.
Assist with patch management, system updates, software deployments, workstation deployments, and infrastructure maintenance.
Use Remote Monitoring and Management tools to proactively monitor and support client environments.
Document troubleshooting steps, resolutions, configurations, and client environment information.
Provide guidance and technical assistance to Level 1 technicians.
Work with engineers and security personnel to troubleshoot more advanced infrastructure and cybersecurity issues.
Communicate directly with clients in a professional, confident, and easy to understand manner.
Help clients follow cybersecurity best practices and support environments with compliance requirements such as HIPAA, NIST, and SOC 2.

Requirements

2 to 4 years of professional IT support experience, preferably within an MSP or MSSP environment.
Strong troubleshooting skills with Windows 11, Windows Server, Active Directory, Group Policy, DNS, and DHCP.
Hands on experience administering and troubleshooting Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint, and Microsoft Teams.
Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, WiFi, routing, switching, and general network troubleshooting.
Experience supporting business firewalls and networking equipment. Experience with Fortinet, SonicWall, Palo Alto, Ubiquiti, or similar platforms is a plus.
Familiarity with cybersecurity technologies such as EDR, SIEM, MFA, email security, IDS/IPS, vulnerability management, and endpoint protection.
Experience working with RMM, remote support, documentation, and ticketing platforms.
Strong technical documentation skills with the ability to clearly document troubleshooting steps and resolutions.
Excellent communication, customer service, and problem solving skills.
Ability to prioritize multiple issues and work independently in a fast paced MSP environment.
Strong desire to continue learning new technologies, cybersecurity tools, AI, and automation.

Preferred Qualifications

Previous experience working for an MSP or MSSP.
Certifications such as CompTIA Network+, Security+, Microsoft certifications, Cisco CCNA, Fortinet certifications, or equivalent industry experience.
Experience using PowerShell for administration, troubleshooting, or automation.
Experience with backup and disaster recovery solutions.
Experience with Microsoft Intune and modern endpoint management.
Experience troubleshooting and deploying business networking equipment, firewalls, switches, wireless access points, and VPNs.
An interest in AI and automation and how these technologies can improve IT operations and client support.

What We Are Looking For

Technical knowledge matters, but so does attitude.

We are looking for someone who takes ownership, communicates well, documents their work, follows through, and does not stop at "I don't know."

You should be comfortable researching unfamiliar problems, asking the right questions, working with other technicians when necessary, and continuously improving your technical skills.

We want technicians who are interested in growing with the company and becoming increasingly valuable to our clients and our team.

How to Apply

If you are passionate about technology, cybersecurity, and solving real world IT problems, we want to hear from you.

Please submit your resume through Indeed for consideration.

We are currently hiring two Level 2 IT Support Technicians.

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

Paid time off
Professional development assistance
Tuition reimbursement

Ability to Commute:

Pflugerville, TX 78660 (Required)

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in round rock tx

AI Automation & IT Support Engineer

Remote Technical Support & Help Desk with Few Onsite Visits

Contact Center Systems Manager

IT Specialist (Onsite) - CAG Austin TX

Desktop Support Technician

IT Support Technician - II

Information Technology (IT) Administrator

Workstation Support Associate

Workplace Support Specialist – Austin

Desktop Support Associate

Fleet Tech Support

Sr. Network & Desktop Field Engineer

IT Support Associate II, OTS

Associate Consultant

IT Help Desk Technician (Remote - United States, Full-Time)

IT Technician

IT Generalist / IT Support Specialist

IT Support Analyst

IT Support Technician

Client Support Specialist

I want to receive the latest job alert for information technology in round rock tx

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