Top 458 Technical support Jobs in Rowland Heights, Ca

Associate Technical Support
Panda Restaurant Group —Rosemead, CA
- $29.00 - $40.50 an hour
- Email
- Hybrid work
- Research
- Bachelor's degree
- 1 year
- AD&D insurance
- Disability insurance
Quick Apply
8d
IT Support Technician (Help Desk)
Votaw Precision Technologies LLC —Santa Fe Springs, CA
- $25 - $33 an hour
- Full-time
- Mid-level
- In-person
- Ability to lift 25 pounds
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14d
Help Desk Support Specialist (Remote - LA Based)
Green Dot Public Schools (CA) —Los Angeles, CA
- $29.81 - $37.86 an hour
- Weekends as needed
- Remote
- Background check
- Current TB test
- Analysis skills
- AD&D insurance
- Paid holidays
IT Support Coordinator (Contract Role)
PlayStation Global —Los Angeles, CA
- $36 - $50 an hour
- Contract
- Computer literacy
- Mid-level
- Criminal background check
Quick Apply
Service Desk Analyst
Financial Partners Credit Union —Downey, CA
- $30 - $42 an hour
- Research
- Mid-level
- Communication skills
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IT Support Specialist
WINONICS —Brea, CA
- $23 - $25 an hour
- Full-time
- Computer Science
- ERP systems
- Mid-level
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Desktop Support Technician
Intelliplatforms —Duarte, CA
- $20.50 - $25.00 an hour
- Contract
- Software troubleshooting
- Customer service
- Mid-level
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INFORMATION SYSTEMS ASSISTANT
GEARY PACIFIC CORPORATION —Anaheim, CA
- $27 - $29 an hour
- Full-time
- Azure
- ERP systems
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Information Technology Support Analyst II
The Metropolitan Water District of Southern California —Los Angeles, CA
- $48.38 - $63.75 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Technical Support Specialist
Ubisec Systems —Brea, CA
- Overtime
- Up to 50% travel
- Customer service
- Mid-level
- Paid training
- Mileage reimbursement
IT Support Technician
Hard Rock Digital —Ontario, CA
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
Quick Apply
4d
Helpdesk Operator (Temp)
Panda Restaurant Group —Rosemead, CA
- $24.00 - $30.50 an hour
- Email
- Hybrid work
- High school diploma or GED
- Entry level
- 401(k) matching
- Gym membership
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IT Support Coordinator (Contract Role)
Sony Interactive Entertainment —Los Angeles, CA
- $36 - $50 an hour
- Contract
- Computer literacy
- Mid-level
- Criminal background check
- Wellness program
- Health insurance
IT Support Specialist (Contract Role)
PlayStation Global —Los Angeles, CA
- $45.48 - $68.22 an hour
- Contract
- Inventory management
- Research
- Mid-level
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IT User Support Specialist
Greenberg Traurig —Los Angeles, CA
- $39.90 - $44.71 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Technical Support Specialist
Crowell & Moring —Irvine, CA
- $61,000 - $100,000 a year
- On call
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Intratek Computer Inc —Santa Ana, CA
- Up to $32 an hour
- Contract
- Word processing
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
End User Support Specialist I
SCAN Group —Long Beach, CA
- $27.98 - $40.45 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- No high school diploma
- Wellness program
- Paid holidays
Quick Apply
3d
IT Support Technician II
T.M. Cobb Companies —Buena Park, CA
- $26 - $35 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist II
Virgin Galactic —Tustin, CA
- $58,240 - $80,600 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows

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technical support jobs near rowland heights, ca

Associate Technical Support

Panda Restaurant Group -
Rosemead, CA

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Job Details

Full-time
$29.00 - $40.50 an hour
8 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
Vision insurance
401(k) matching
Gym membership
Bereavement leave

Qualifications

Live chat
Customer follow-ups
Knowledge management
Customer communication
Email customer support
Technical support via phone
Incident report management
Research
Incident Escalation
Bachelor's degree
Incident management operations support
Customer service knowledge base
1 year
Online help documentation
Technical support via email
Escalation handling
Standard operating procedures (SOPs)
CompTIA A+
Entry level

Full Job Description

Summary of Job Description:

The Associate Technical Support responds to and diagnoses problems through phone, email, and chat with PRG associates, ensuring satisfactory customer service. This position recognizes and researches problems and resolves basic problems while referring more complex problems to higher levels for satisfactory resolution. This position follows up to ensure timely resolution of all problems.

You'll get a chance to:

Provides effective customer service and support on all incidents and requests received through all types of contact.
Manages all incidents and requests effectively, ensuring information is accurately captured for future reference and analysis, in line with ITIL principles.
Follows up with customers to ensure issues and requests are resolved successfully and on a timely basis per documented SOPs.
Escalates and prioritizes higher level issues to the appropriate assignment groups.
Contributes to the development of quality knowledge base documents for frequently reported problems, issues, and requests.

How we reward you:

Hybrid Work schedule
401K with company match
Yearly bonus opportunity*
Full medical, dental, and vision insurance *
On-site fitness center, biometric screen, and flu shot clinic
Discounts at Panda restaurants, theme parks, and gym memberships
Paid time off starting at 15 days with 7 federal holidays*
Continuous education assistance and scholarships*
Income protection including Disability, Life and AD&D insurance*
Bereavement leave*
- Benefits available for eligible permanent full time associates

Qualifications - External

Your background and experience:

Bachelor’s degree or working towards a degree
Minimum one year of relevant experience required
Pass Test 1
A+ certification preferred, some ITIL knowledge preferred
Successful completion of initial and periodically required trainings.
Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: P1: $29.00 - $40.50 / Hour

Within the range, individual pay is determined using various factors, including work location and experience.

#LI-Hybrid

#LI-CH4

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to [email protected].

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Refine Your Search

technical support jobs in rowland heights, ca

Associate Technical Support

IT Support Technician (Help Desk)

Help Desk Support Specialist (Remote - LA Based)

IT Support Coordinator (Contract Role)

Service Desk Analyst

IT Support Specialist

Desktop Support Technician

INFORMATION SYSTEMS ASSISTANT

Information Technology Support Analyst II

Technical Support Specialist

IT Support Technician

Helpdesk Operator (Temp)

IT Support Coordinator (Contract Role)

IT Support Specialist (Contract Role)

IT User Support Specialist

Technical Support Specialist

IT Support Technician

End User Support Specialist I

IT Support Technician II

IT Support Specialist II

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