Top 165 It support Jobs in Roxana Il

IT Support Technician
Madison Communications —Staunton, IL
- $15 - $45 an hour
- Full-time
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
10d
IT Retail Service Support Manager
Busey Bank —Edwardsville, IL
- $63,000 - $87,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Profit sharing
- Wellness program
Quick Apply
System Support Specialist
CCA GLOBAL PARTNERS —St. Louis, MO
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
IT Support Analyst
Belcan —Wood River, IL
- $23 - $24 an hour
- Contract
- Computer science
- Clean driving record
- Computer Science
Quick Apply
9d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Edwardsville, IL
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
IT Support Specialist - Travel
iSuite —Granite City, IL
- $70,000 - $80,000 a year
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
1d
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Core Systems Assistant - Full Time
1ST MIDAMERICA CREDIT —Bethalto, IL
- $20.00 - $25.82 an hour
- Full-time
- Research
- Office
- High school diploma or GED
Quick Apply
IT Technician (Inventory Support)
Missouri Eastern District Court —St. Louis, MO
- $45,835 - $90,608 a year
- Computer science
- Computer Science
- Word processing
- Free parking
- Commuter assistance
11d
IT Help Desk Technician
Truck Centers, Inc. —Troy, IL
- $20.42 - $30.64 a day
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Health savings account
Quick Apply
6d
IT Technician (Inventory Support)
U.S. District Court Eastern District of Missouri —St. Louis, MO
- $45,835 - $82,301 a year
- Full-time
- Computer science
- Computer Science
- Word processing
- Free parking
- Commuter assistance
Quick Apply
12d
Systems Support Analyst
Behavioral Health Response —St. Louis, MO
- $47,400 - $64,300 a year
- Full-time
- Bachelor of Science
- Salesforce
- Mid-level
Quick Apply
IT Help Desk Analyst
Hogan —St. Louis, MO
- On call
- Mid-level
- Commercial
Quick Apply
Associate IT Support Technician
Leonardo DRS —Bridgeton, MO
- $23 - $26 an hour
- Mid-level
- Continuous improvement
- Communication skills
- Paid parental leave
- Health savings account
4d
IT Support Analyst
Hollywood Casino St. Louis —St. Louis, MO
- From $50,000 a year
- Full-time
- Bachelor of Science
- Basic math
- Mid-level
- Health insurance
- Paid time off
8d
JD Edwards Support Tech
Stellar IT Solutions LLC —St. Louis, MO
- $40 - $45 an hour
- Day shift
- Remote
- Mid-level
- SQL
- Communication skills
Quick Apply
IT Help Desk Analyst
Hogan Transportation —St. Louis, MO
- On call
- Word processing
- Research
- Mid-level
- Health insurance
- Dental insurance
Deskside Team Lead - WashU IT
Washington University in St. Louis —St. Louis, MO
- $27.21 - $43.56 an hour
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
IT Helpdesk Technician
Craftsmen Industries —Saint Charles, MO
- $22 - $26 an hour
- Full-time
- Computer science
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Desktop Technician II
Bi-State Development Agency —St. Louis, MO
- $46,800 - $58,500 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid holidays

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it support jobs near roxana il

IT Support Technician

Madison Communications
Staunton, IL

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Job Details

Full-time
$15 - $45 an hour
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Computer science
Computer Science
Research
IT infrastructure
Bachelor's degree
Computer management

Full Job Description

General Summary:

Provides customer service and technical support to internet customers. Gathers relevant information, diagnoses, troubleshoots and resolves customer problems and issues. Researches complex internet problems and issues to determine solutions. Updates customer internet account information as appropriate.

ESSENTIAL JOB FUNCTIONS

Provides technical support to internet customers by taking phone calls and escalations regarding service issues. Gathers relevant information, diagnoses, troubleshoots and resolves customer problems and issues. Enters call information into tracking software program.
Researches complex internet problems and issues to determine solutions. Follows-up to ensure customer issues are resolved.
Assists with CPE inventory and refurbishment.
Accesses customer user accounts to make changes to customer information and accounts as appropriate.
Uses TCP/IP and other test utilities to test and troubleshoot connectivity problems.
May perform special internet-related projects as requested.
Troubleshooting Windows workstations and email clients.
Resetting passwords.
Managing user accounts.
Updating permissions.
Administering Active Directory or Exchange.
Installing software.
Reviewing mail flow or server health.
Monitoring network elements and systems.
Server administration for Linux and Windows.
Communicating with other departments.
On-Call rotation for after-hours support.
Work a shared Saturday rotation.
Performs all other related duties as assigned by management.*

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of OSI Model, IP protocols and programs.
Knowledge of TCP/IP and other test utilities.
Knowledge of web browsers, operating systems, email clients, internet applications, customer-premises networking, and browser-based service and provisioning platforms.
Knowledge of or ability to learn technologies DOCSIS/HFC, Fiber, DSL and associated CPE.
Ability to learn, understand, and consistently apply company policies, procedures, products, services, and escalation requirements.
Skill in problem solving and resolution.
Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
Ability to organize and prioritize multiple work assignments.
Ability to pay close attention to detail.
Ability to read and interpret technical documents.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in computer science or equivalent experience preferred.
One to two years of experience in internet customer service also preferred.
Cisco CCNA
Network+
A+
Advanced certifications and training desirable.

WHY MADISON?

Local Ownership and Operation
Madison Communications began in 1940 as a family-owned and operated local exchange carrier known as Worden Telephone Company. We’re now a full-service communications provider led by the same local family and offering High Speed Internet, HDTV, and Voice services to residential and business customers within Madison and Macoupin counties in Illinois.

Local Community Investment
We own our communications network and continue to invest locally to upgrade this infrastructure with fiber to provide our rural service area with the same technology enjoyed by big city residents. Madison Communications also generously supports local schools, charities and events.

Local and Dedicated Employer
Madison Communications employs local, talented, and hardworking individuals that are provided with excellent ongoing training. We’re proud to be a 100% USA-based company, which means when you support us, you support your neighbors.

WHAT MADISON OFFERS

Madison Communications strives to fairly reward its hard-working and valued employees with an excellent

Competitive base pay and sales commission programs
401(k) with company match
Paid personal, sick, and vacation time
Paid company holidays
Educational reimbursement
Additional sales incentives and recognition
Discounts on Madison premier services

Madison values intellectually curious-minded professionals who are interested in aggressively learning and sharing new concepts and skills to support an independent, family-owned business in expansion opportunities and partnerships needed to effectively compete. Accordingly, consideration will be made for candidates that have business experience outside of the specifications listed above. Salary will be based on experience, skill level and education for the target position.

Madison is an equal opportunity employer.

Pay: $15.00 - $45.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

it support jobs in roxana il

IT Support Technician

IT Retail Service Support Manager

System Support Specialist

IT Support Analyst

IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Specialist - Travel

Application Support Analyst I (Remote Position)

Core Systems Assistant - Full Time

IT Technician (Inventory Support)

IT Help Desk Technician

IT Technician (Inventory Support)

Systems Support Analyst

IT Help Desk Analyst

Associate IT Support Technician

IT Support Analyst

JD Edwards Support Tech

IT Help Desk Analyst

Deskside Team Lead - WashU IT

IT Helpdesk Technician

Desktop Technician II

I want to receive the latest job alert for it support in roxana il

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