Top 420 It technician Jobs in Sachse Tx

Tier 2 Help Desk Technician
Confidential - Information Technology —Dallas, TX
- $11.77 - $25.04 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
3d
Golf Cart Technician-TEKO EV
Gotrax —Plano, TX
- $18 - $20 an hour
- Full-time
- Background check
- Mechanic experience
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Level 2 IT Technician - RideNow Allen
RideNow Powersports —Allen, TX
- Google Workspace
- Computer science
- Computer Science
- Disability insurance
- Health insurance
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9d
IT Help Desk / Litigation Support Specialist
Ledgent Technology —Dallas, TX
- $70,000 - $95,000 a year
- Overtime
- Mid-level
- Windows
- Microsoft Office
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1d
Technical Support Representative
HomePro —Carrollton, TX
- $20 - $24 an hour
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Help Desk Technician
BEAR Technologies Corporation —Plano, TX
- $25 - $30 an hour
- Full-time
- 5 years
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
2d
Area Technology Specialist
Frisco ISD —Frisco, TX
- Full-time
- High school diploma or GED
- Driver's License
- Driving
19h
Help Desk Support II
Genpact —Richardson, TX
- Mid-level
- Bachelor's degree
- 2 years
Desktop Support in Richardson, Texas
Virtual Service Operations —Richardson, TX
- $17 - $25 an hour
- Customer service
- Ability to walk for extended periods
- Writing skills
- Health insurance
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Telco Support Tier II Analyst
Ensign Services —Dallas, TX
- $28 - $30 an hour
- Full-time
- Maintenance
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Network Support Technician
Inserso Corporation —Irving, TX
- Full-time
- Mid-level
- Travel
- US work authorization
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Technical Support Engineer III- Symitar Client Services Engineering
Jack Henry & Associates —Allen, TX
- $66,500 - $80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
SQL Technical Support Representative: Financial Crimes Solutions
Jack Henry & Associates —Allen, TX
- $59,750 - $80,000 a year
- Full-time
- Hybrid work
- Research
- SQL
- Bachelor's degree
IT Support Specialist- Tier I (Weekend)
Edge Communications —Plano, TX
- $22 - $24 an hour
- Full-time
- Office
- Entry level
- Disability insurance
- Health insurance
Quick Apply
8d
IT Support Specialist
Ed Bell Construction Company —Dallas, TX
- $25 - $35 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
After-Hours IT Support Desk Technician
The 20 —Plano, TX
- Part-time
- Hybrid work
- 1 year
- Entry level
- Health savings account
- Health insurance
Quick Apply
2d
Data Center Technician, Human Resources
Amazon Data Services, Inc. —Dallas, TX
- $27.98 - $48.99 an hour
- 8 hour shift
- Computer science
- Computer Science
- Up to 50% travel
- Employee assistance program
- 401(k) matching
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Support Engineer I, OTS
Amazon.com Services LLC —Dallas, TX
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance

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it technician jobs near sachse tx

Tier 2 Help Desk Technician

Confidential - Information Technology
Dallas, TX

Quick Apply

Job Details

Full-time
$11.77 - $25.04 an hour
3 days ago

Qualifications

Windows
Bachelor's degree
Computer hardware
Desktop administration
CompTIA A+
IT department experience

Full Job Description

A local IT services provider is looking for a talented individual to join our team.

Position Summary
The Tier 2 Help Desk Technician provides advanced technical support across multiple client environments in a Managed Services Provider (MSP) setting. This role is responsible for ticket triage using Autotask, resolving escalated issues, supporting hybrid identity and modern endpoint management, and performing hands-on IT tasks including device deployment and onsite support. This is an onsite role and is not a work-from-home position.

Key Responsibilities

Ticket Triage & Service Desk Operations

Perform ticket triage, categorization, prioritization, and assignment using Autotask
Ensure proper classification and routing across client queues
Monitor ticket queues and enforce SLA compliance
Maintain detailed, accurate ticket documentation throughout the lifecycle

Client Support & Service Delivery

Provide Tier 2 technical support across multiple client environments
Own and resolve escalated tickets end-to-end
Support end users across Windows and Android platforms
Maintain strong, professional client communication at all times

Endpoint Management (Microsoft Intune)

Administer and manage devices using Microsoft Intune
Configure enrollment, compliance policies, and configuration profiles
Support Windows and Android Enterprise device platforms
Deploy, maintain, and troubleshoot applications through Intune

Identity & Access Management

Support on-premises Active Directory and Microsoft Entra ID (Azure AD)
Manage users, groups, organizational units, and group policies
Troubleshoot authentication, SSO, and hybrid identity issues across environments

Microsoft 365 Support

Support SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online
Troubleshoot access, synchronization, licensing, and permissions issues

Incident & Escalation Management

Resolve escalated incidents and appropriately escalate when warranted
Perform root cause analysis to prevent recurring issues

Networking & Infrastructure Support

Troubleshoot LAN/WAN connectivity, VPN, firewall, and wireless issues
Coordinate with ISPs and network vendors as needed

Physical IT Operations & Deployment

Perform onsite IT setup including workstation deployment, cabling, and peripheral installation
Image, configure, and deploy desktops and laptops to client standards
Manage asset inventory including tracking, tagging, and lifecycle management
Provide onsite support for hardware troubleshooting and replacements
Assist with office setups, moves, adds, and changes (SMAC)

Documentation & Knowledge Management

Author and maintain SOPs, runbooks, and knowledge base articles
Keep client environment documentation accurate and up to date

Operations & Coordination

Prioritize workload dynamically based on SLA urgency and business impact
Coordinate with internal technicians, engineers, and third-party vendors

Qualifications

Experience

4+ years of Help Desk or MSP experience in a professional IT environment
Hands-on experience with Autotask PSA for ticket and workflow management
Demonstrated experience with Microsoft Intune device management
Working knowledge of hybrid Active Directory and Microsoft 365 environments

Technical Skills

Windows OS administration and troubleshooting (Windows 10/11)
Microsoft Intune — enrollment, compliance, configuration profiles, app deployment
Active Directory and Microsoft Entra ID (Azure AD) — users, groups, GPO, hybrid join
Microsoft 365 — SharePoint, OneDrive, Teams, Exchange Online
Networking fundamentals — TCP/IP, DNS, DHCP, VPN, firewall concepts
PowerShell scripting basics preferred

Education & Certifications

Bachelor’s degree in Information Technology or related field preferred
Relevant industry certifications preferred (e.g., Microsoft MD-102, AZ-900, CompTIA A+, Network+, Security+)

Soft Skills

Strong written and verbal communication — able to explain technical concepts to non-technical users
Ability to manage multiple client issues simultaneously in a fast-paced environment
Analytical problem-solving mindset with attention to detail
Self-directed and accountable with minimal supervision required

Performance Expectations

Consistently meet or exceed defined SLA response and resolution targets
Maintain high client satisfaction (CSAT) scores across all supported accounts
Produce accurate, thorough ticket documentation on every interaction
Proactively identify and reduce recurring incidents through root cause remediation
Contribute to the internal knowledge base and team documentation efforts

This position is onsite. Remote or hybrid arrangements are not available for this role.

Job Type: Full-time

Pay: $11.77 - $25.04 per hour

Work Location: In person

Quick Apply

Refine Your Search

it technician jobs in sachse tx

Tier 2 Help Desk Technician

Golf Cart Technician-TEKO EV

Level 2 IT Technician - RideNow Allen

IT Help Desk / Litigation Support Specialist

Technical Support Representative

Help Desk Technician

Area Technology Specialist

Help Desk Support II

Desktop Support in Richardson, Texas

IT Helpdesk Support

Telco Support Tier II Analyst

Network Support Technician

Technical Support Engineer III- Symitar Client Services Engineering

SQL Technical Support Representative: Financial Crimes Solutions

IT Support Specialist- Tier I (Weekend)

IT Support Specialist

After-Hours IT Support Desk Technician

Data Center Technician, Human Resources

Tier 1, IT Help Desk Support

IT Support Engineer I, OTS

I want to receive the latest job alert for it technician in sachse tx

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