Top 36 Service desk manager Jobs in Sacramento, Ca

Service Desk Support, Intermediate
Blue Shield of California —El Dorado Hills, CA
- $23.91 - $33.47 an hour
- Full-time
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Work from home
2d
IT Support Technician
AEROMETALS INC —El Dorado Hills, CA
- $30 - $37 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Desktop Support Analyst (BUS TCHL SUPP ANL 2 TX)
University of California, Davis —Davis, CA
- $35.26 - $57.13 an hour
- Overtime
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Continuing education credits
- Paid holidays
3d
Help Desk Technician 1
Clark Pacific —Woodland, CA
- $24 - $28 an hour
- 8 hour shift
- Computer science
- Computer Science
- Construction site
- Dental insurance
- Flexible spending account
Quick Apply
Systems Admin II (Full Time)
Nivagen Pharmaceuticals —Sacramento, CA
- $100,000 - $120,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
IT Help Desk Coordinator (Remote in CA Only)
Golden 1 Credit Union —Sacramento, CA
- $26.27 - $27.50 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
9d
IT Support Specialist
Keeper Security —El Dorado Hills, CA
- Hybrid work
- Google Workspace
- Azure
- Mid-level
- Paid jury duty
- Disability insurance
3d
INFORMATION TECHNOLOGY SUPERVISOR II
State Treasurer's Office —Sacramento County, CA
- $8,504 - $11,395 a month
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Director Information Technology Operations
Clark Pacific —West Sacramento, CA
- $180,000 - $225,000 a year
- Evenings as needed
- Computer Science
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Director of Information Technology
Arctiq —Sacramento, CA
- $200,000 - $210,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- AWS
Quick Apply
System Administrator
Aretum —McClellan Park, CA
- $45,000 - $56,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- AD&D insurance
- Disability insurance
Quick Apply
7d
Client Service Director, Employee Benefits
HUB International —Sacramento, CA
- Online Application
- Microsoft Outlook
- 5 years
- Computer literacy
- Health savings account
- Disability insurance
Product Manager, Senior
Blue Shield of California —El Dorado Hills, CA
- $102,700 - $154,200 a year
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Pass drug screening
- Work from home
MIT System Engineer
UBEO, LLC —Roseville, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health insurance
- Dental insurance
IT Manager
Effortless Office —Sacramento, CA
- $70,000 - $80,000 a year
- Overtime
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
3d
Restaurant Systems Manager
Panera —Sacramento, CA
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Produce Category Merchandise Manager Northern CA
UNFI —West Sacramento, CA
- $52,500 - $95,300 a year
- Full-time
- Word processing
- Computer literacy
- Merchandising
- Health savings account
- AD&D insurance
Quick Apply
6d
Student Assistant - Management Information Systems (MIS) Help Desk
University Enterprises, Inc. —Sacramento, CA
- $16.90 - $23.50 an hour
- Part-time
- Background check
- Computer Science
- Office
6d
Business Development Manager – Private Water, California
Ferguson Enterprises, LLC —Sacramento, CA
- $8,083.34 - $12,933.34 a month
- Full-time
- Remote
- Construction site
- Mid-level
- Travel
- Paid parental leave
- Health insurance
Business Applications Product Manager
Rex Moore Group, Inc. —Sacramento, CA
- $97,300 - $156,400 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply

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Service Desk Support, Intermediate

Blue Shield of California -
El Dorado Hills, CA

Apply Now

Job Details

Full-time
$23.91 - $33.47 an hour
2 days ago

Benefits

Work from home

Qualifications

Productivity software

Full Job Description

Your Role

The IT Service Desk delivers customer-focused support by using IT service management tools and self-service and automated solutions. Reporting to the IT Supervisor, the Service Desk Support Analyst provides remote technical support for computer, network, software, and peripheral issues in an advanced network environment.

The analyst supports users by telephone and chat, performs diagnostics and troubleshooting, provides software guidance, maintains ticket updates and operational metrics, and contributes to support procedures and knowledge content. The role works with general direction, exercises independent judgment on moderately complex assignments, and delivers timely, accurate, and accountable results by following approved designs, standards, and knowledge base procedures.

Your Work

In this role, you will:

Follow established security, governance, and risk management requirements while delivering technical support.
Provide telephone and chat support, diagnostics, and troubleshooting for computers, network services, and related peripherals used by local and remote users.
Provide end-user support and general training for commercial and internally developed software.
Maintain accurate case status updates and provide operational metric reports to management.
Develop, document, implement, and audit standard operating procedures and customer service guidelines for remote IT support.
Meet established productivity, quality, and service-level targets.
Support customer satisfaction goals through accurate, timely, and professional service.
Create and maintain clear, accurate knowledge articles.
Serve as a subject matter expert for assigned critical business functions and services.
Perform other duties as assigned.

Your Knowledge and Experience

Associate degree or an equivalent combination of education and experience preferred.
3 years of work experience is required. 2 years of service desk experience in a high-volume, IVR-based contact center preferred.
Working knowledge of Active Directory, the Microsoft Exchange Admin Center, Microsoft Azure, and ServiceNow preferred.
Basic knowledge of and troubleshooting experience with Microsoft 365 applications required.

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

#LI-CP4

ABOUT THE TEAM
About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.
Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Apply Now

Refine Your Search

service desk manager jobs in sacramento, ca

Service Desk Support, Intermediate

IT Support Technician

Desktop Support Analyst (BUS TCHL SUPP ANL 2 TX)

Help Desk Technician 1

Systems Admin II (Full Time)

IT Help Desk Coordinator (Remote in CA Only)

IT Support Specialist

INFORMATION TECHNOLOGY SUPERVISOR II

Director Information Technology Operations

Director of Information Technology

System Administrator

Client Service Director, Employee Benefits

Product Manager, Senior

MIT System Engineer

IT Manager

Restaurant Systems Manager

Produce Category Merchandise Manager Northern CA

Student Assistant - Management Information Systems (MIS) Help Desk

Business Development Manager – Private Water, California

Business Applications Product Manager

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