[Orthopaedic Surgery]
The Patient Services Representative 2 is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
Apply By Date: July 24, 2026, at 11:59 PM
Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position.
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High School / GED equivalent or related work experience
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Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
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Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information).
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Typing skills sufficient to use a computer keyboard for timely and accurate input and production.
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Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand.
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Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits.
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Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
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Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
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Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable.
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Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
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Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
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Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.
Preferred Qualifications
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Prior medical setting and/or hospital experience
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Experience with medical insurance verification within a medical environment
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At least two (2) years of customer service and/or call center experience
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Experience performing appointment scheduling and patient registration
Key Responsibilities
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50% - Coordination of Medical Office Services
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50% - Additional Job Functions
Department Overview
At the Department of Orthopaedic Surgery, we pride ourselves on delivering nationally ranked, comprehensive medical and surgical care for the musculoskeletal system, catering to both adults and children alike. Situated on the vibrant West Coast, we stand as a beacon of orthopaedic excellence, contributing significantly to the esteemed UC Davis Trauma Center – a cornerstone of interdisciplinary trauma care on a national scale.
Dedicated to enhancing the musculoskeletal health of our patients, our department embodies a culture of collaboration and diversity. Our multidisciplinary team, comprised of leading experts in five specialized fields – Trauma, Hand, Pediatrics, Joint, Oncology, and beyond – ensures that each patient receives the precise care they need, when they need it.
Located at the new 48X Complex, our facilities boast state-of-the-art amenities to support our mission. From our onsite Radiology and Orthopaedic casting rooms to our dedicated team of Medical Assistants, Orthopedic Technicians, LVNs, RNs, and Advanced Providers, we have cultivated an environment focused on efficiency and excellence. Our cohesive team, working in tandem with UCD faculty, is committed to providing unparalleled patient care, ensuring that each individual receives the attention and treatment they deserve.
Embracing a spirit of continuous improvement, we strive to advance knowledge through innovation, education, and advocacy. We take immense pride in our achievements and the recognition we've garnered. Orthopaedics at UC Davis has been rated as "High Performing" by the prestigious U.S. News & World Report, the highest rating possible. This acknowledgment speaks volumes about the expertise, dedication, and compassion of every member of our team, who work tirelessly every day to deliver the highest quality of patient care.
POSITION INFORMATION
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Salary or Pay Range: $27.31 - $33.88
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Salary Frequency: Hourly
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Salary Grade: 265
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UC Job Title: MED OFC SVC CRD 2
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UC Job Code: 009213
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Number of Positions: 2
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Appointment Type: Career
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Percentage of Time: 100% Full-time
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Shift (Work Schedule): 8:00 AM-5:00 PM
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Location: Broadway Building, Sacramento, CA
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Union Representation: EX-Patient Care Technical
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Benefits Eligible: Yes
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This position is 100% on-site
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html.
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High-quality and low-cost medical plans to choose from to fit your family's needs
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UC pays for Dental and Vision insurance premiums for you and your family
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Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
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Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
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Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
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Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
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Access to free professional development courses and learning opportunities for personal and professional growth
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WorkLife and Wellness programs and resources
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On-site Employee Assistance Program, including access to free mental health services
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Supplemental insurance offered, including additional life, short/long term disability, pet insurance, and legal coverage
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Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
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Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
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Standing - Occasional Up to 3 Hours
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Walking - Occasional Up to 3 Hours
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Sitting - Frequent 3 to 6 Hours
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Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
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Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
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Bending/Stooping - Occasional Up to 3 Hours
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Squatting/Kneeling - Occasional Up to 3 Hours
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Twisting - Occasional Up to 3 Hours
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Reaching overhead - Occasional Up to 3 Hours
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Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
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Sustained attention and concentration - Frequent 3 to 6 Hours
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Complex problem solving/reasoning - Occasional Up to 3 Hours
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Ability to organize & prioritize - Frequent 3 to 6 Hours
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Communication skills - Frequent 3 to 6 Hours
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Numerical skills - Occasional Up to 3 Hours
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Constant Interaction - Frequent 3 to 6 Hours
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Customer/Patient Contact - Frequent 3 to 6 Hours
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Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
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UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space.
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Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position.
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This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment
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The duties or functions of this position include the handling of cash (or cash equivalents)
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This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
