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Community Manager

Thompson Thrift -
Saint Augustine, FL

Quick Apply

Job Details

5 days ago

Benefits

Mileage reimbursement

Qualifications

Customer communication
High school diploma or GED
Driver's License
Property management company experience

Full Job Description

Community Manager – Terrassa in St. Augustine, Florida

The Community Manager leads day-to-day operations of a Class A multifamily community, driving strong financial performance, high occupancy, and exceptional resident experiences. This role serves as the primary business leader for the asset, ensuring alignment with Thompson Thrift's operational standards, financial objectives, and service expectations.

Your Role as a Community Manager

As a Community Manager, you will oversee all aspects of property operations while leading and developing an on-site team. This role is responsible for driving occupancy, revenue growth, expense control, and resident satisfaction through strong operational execution and performance management.

You will serve as the primary leader on-site, balancing financial performance, team leadership, and operational priorities while fostering a strong sense of community and delivering a high-quality resident experience.

Key Responsibilities

Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization
Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts
Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions
Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review

Our Ideal Candidate for this Role

Education

High school diploma or GED equivalent required; associate or bachelor's degree preferred

Experience & Requirements

Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred
Experience with Class A or luxury multifamily communities or lease-ups preferred
Flexibility to work evenings, weekends, and be on-call as needed
A valid driver's license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate
Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Skills & Attributes

Strong leadership skills with the ability to motivate, coach, and manage teams
Excellent communication, organizational, and customer service skills
Strong financial acumen, including budgeting, reporting, and performance analysis
Proficiency with Microsoft Office; experience with Yardi property management software preferred
Ability to balance operational priorities while maintaining a resident-focused mindset
Detail-oriented professional with strong problem-solving skills

Preferred Certifications

Certified Apartment Manager (CAM) designation preferred

Why This Role Matters

The Community Manager plays a critical role in driving the overall success of a multifamily community. By leading high-performing teams, executing strong operational and financial strategies, and delivering an exceptional resident experience, this role directly impacts occupancy, revenue growth, and long-term asset value for Thompson Thrift.

Why Thompson Thrift?

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, you'll find:

Values-Driven Culture – Excellence, Service, and Leadership guide everything we do
Career Growth – Training, mentorship, and long-term development opportunities
Work-Life Support – Competitive benefits, flexibility, and wellness programs
Real Impact – Hands-on involvement in industry-leading multifamily projects

Use of AI in Hiring

Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at [email protected].

By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.

Quick Apply

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Community Manager – Terrassa in St. Augustine, Florida

Your Role as a Community Manager

Key Responsibilities

Our Ideal Candidate for this Role

Education

Experience & Requirements

Skills & Attributes

Preferred Certifications

Why This Role Matters

Why Thompson Thrift?

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