We are an independently owned and operated IHOP franchise restaurant looking for an experienced, motivated, and guest-focused General Manager to lead daily restaurant operations and build a strong, successful team.
The General Manager is responsible for the overall performance of the restaurant, including guest satisfaction, team development, food quality, cleanliness, sales growth, cost control, staffing, training, and compliance. This is a great opportunity for a hands-on restaurant leader who enjoys coaching people, driving results, and creating a welcoming environment for both guests and employees.
What We Offer
We believe great leaders deserve great support. As a General Manager, you may be eligible for:
- Competitive salary
- Bonus or incentive opportunities
- Paid training
- Career advancement opportunities
- Employee meals or meal discounts
- Paid time off
- Health, dental, and vision benefits, if applicable
- A fast-paced, team-oriented work environment
- Opportunities to grow within a franchise restaurant organization
Key ResponsibilitiesRestaurant Leadership
- Lead, coach, and motivate the restaurant team to deliver excellent results.
- Create a positive work environment based on respect, accountability, teamwork, and guest service.
- Set clear expectations for managers, shift leaders, servers, cooks, hosts, dishwashers, and team members.
- Hold employees accountable to company standards, policies, and procedures.
- Develop Assistant Managers, Shift Leaders, and team members for future growth opportunities.
- Promote a professional, productive, and welcoming workplace culture.
Guest Service
- Ensure every guest receives friendly, attentive, accurate, and timely service.
- Respond quickly and professionally to guest questions, concerns, and complaints.
- Take appropriate action to resolve issues and turn dissatisfied guests into returning guests.
- Maintain a clean, comfortable, and welcoming dining environment.
- Set the example for hospitality, teamwork, and problem-solving during every shift.
- Monitor guest feedback and take action to improve the overall dining experience.
Daily Restaurant Operations
- Oversee all daily restaurant operations, including front-of-house and back-of-house performance.
- Ensure proper opening, shift change, and closing procedures are followed.
- Monitor food quality, ticket times, service standards, cleanliness, and staffing levels.
- Ensure the restaurant is properly prepared for breakfast, lunch, dinner, late-night, weekends, and high-volume periods.
- Manage shift execution and support team members during peak business hours.
- Ensure restaurant equipment, facilities, and supplies are maintained and operating properly.
- Complete required reports, checklists, logs, and administrative duties accurately and on time.
Staffing, Training, and Scheduling
- Recruit, interview, hire, train, and retain qualified restaurant employees.
- Ensure all team members complete required training.
- Prepare and manage employee schedules based on business needs.
- Maintain proper staffing levels to support guest service and operational goals.
- Provide ongoing coaching, feedback, and performance management.
- Address employee concerns professionally and in accordance with company policy.
- Support employee development and promote internal advancement whenever possible.
Food Safety, Cleanliness, and Quality
- Maintain a safe, clean, secure, and healthy restaurant environment for guests and employees.
- Follow and enforce all food safety, sanitation, and health department standards.
- Ensure consistent food preparation, presentation, portion control, and recipe execution.
- Maintain high standards for restaurant cleanliness, uniforms, appearance, and overall image.
- Complete food safety checks, cleaning schedules, and quality control procedures.
- Ensure proper storage, handling, labeling, and rotation of food products.
- Maintain ServSafe standards and support compliance with all food safety requirements.
Financial Performance and Cost Control
- Drive sales by maintaining excellent guest service, food quality, cleanliness, and operational execution.
- Manage restaurant profitability through effective cost control.
- Monitor and control labor costs, food costs, waste, cash handling, and other controllable expenses.
- Review restaurant performance and take action to improve results.
- Manage inventory levels and ordering to meet business needs.
- Ensure accurate cash handling, deposits, payroll, and financial reporting.
- Support loss prevention efforts and ensure company procedures are followed.
- Analyze sales trends, staffing needs, and operational opportunities.
Inventory and Vendor Management
- Oversee ordering of food, beverages, paper goods, cleaning supplies, and restaurant materials.
- Maintain accurate inventory records.
- Monitor product usage and reduce unnecessary waste.
- Ensure deliveries are checked in properly and stored according to food safety standards.
- Work with approved vendors and distributors as needed.
- Maintain proper stock levels to support daily operations without over-ordering.
Compliance and Safety
- Ensure compliance with all federal, state, and local laws and regulations.
- Follow all company policies and franchise standards.
- Maintain a safe working environment for employees and guests.
- Complete accident, incident, and safety reports promptly and accurately.
- Enforce proper cash handling, security, food safety, and loss prevention procedures.
- Ensure required licenses, permits, postings, and certifications are maintained as applicable.
- Take prompt corrective action when standards are not being met.
QualificationsRequired
- Previous restaurant management experience required.
- Strong leadership, communication, and problem-solving skills.
- Ability to lead a team in a fast-paced restaurant environment.
- Strong focus on guest service and employee development.
- Understanding of restaurant operations, labor control, food cost, inventory, scheduling, and cash handling.
- Ability to work varying shifts, including mornings, evenings, weekends, and holidays.
- Reliable transportation and dependable attendance.
- Ability to stand for long periods and work in a busy restaurant environment.
- Must meet age requirements for the position based on state and local laws.
- ServSafe Certification preferred, or ability to obtain certification within company-required timeframe.
Preferred
- 2 or more years of restaurant General Manager experience.
- Full-service restaurant management experience.
- Breakfast, diner, family dining, or high-volume restaurant experience.
- Experience managing front-of-house and back-of-house teams.
- Experience with hiring, training, scheduling, inventory, food cost, labor cost, and P&L management.
- Bilingual skills are a plus.
Physical Requirements
- Ability to stand, walk, bend, reach, and move throughout the shift.
- Ability to lift, carry, push, or pull up to [insert weight, such as 25–50 lbs.] as needed.
- Ability to work around hot equipment, cleaning products, food preparation areas, and dining room service areas.
- Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
- Ability to perform both administrative duties and hands-on restaurant support as needed.
What Makes You a Great Fit
You may be a great fit for this position if you:
- Have a passion for leading people and building strong teams.
- Take pride in excellent guest service and high-quality food.
- Are comfortable managing both front-of-house and back-of-house operations.
- Stay calm and focused during busy shifts.
- Understand how to control costs while maintaining great service.
- Are dependable, organized, and results-driven.
- Enjoy developing employees and helping them grow.
- Want to build a long-term career in restaurant management.
Franchise Disclaimer
This IHOP restaurant is independently owned and operated by a franchisee. Employment decisions are made by the franchisee and not by IHOP corporate.
Equal Opportunity Statement
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, merit, and business needs.
Apply Today
Ready to lead a restaurant team and grow your management career with an IHOP franchise restaurant? Apply today to join our team as a General Manager.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
