Top 11 Helpdesk support Jobs in Saint Marys Ga

IT Support Specialist
Industrial Electric Manufacturing —Jacksonville, FL
- Mid-level
- Windows
- 3 years
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Field Support Technician
Ovation Workplace Services Inc —Jacksonville, FL
- $45,000 - $49,000 a year
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
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Intermediate Systems Administrator
Astraeus Operations LLC —Saint Marys, GA
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
5h

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Field Service Technician - JAX
Industrial Electric Manufacturing —Jacksonville, FL
Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by…
$36.30 - $52.80 an hour
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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IT Support Specialist

Industrial Electric Manufacturing -
Jacksonville, FL

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Job Details

Qualifications

Desktop computer repair
Customer communication
Network troubleshooting
Laptop (troubleshooting support)
Windows
Printer (troubleshooting support)
Software installation
Internal employee customer service
Desktop (troubleshooting support)
Customer support ticket management
WAN
Technical customer support for office equipment
IP networking
Application Maintenance
Defect tracking tools
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

Location: Jacksonville, FL (JAX)

Reports To: IT Manager – East Coast

Position Summary

We are looking for a proactive and customer-oriented IT Support Specialist to join our IT team. In this role, you will be responsible for providing timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently.

Key Responsibilities

Supporting various applications used by employees, troubleshoot PC-related problems, and assist with network connectivity involving regular deskside support for laptops, printers, scanners, and other peripheral devices.
Responding to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes.
Closely working with internal teams to resolve issues quickly and consistently exceed SLA expectations.
Providing exceptional customer service.
Prioritizing user satisfaction in every interaction.
Documenting issues, resolutions, and updates in our ticketing system to ensure transparency and continuous improvement.

Supervision of Personnel

This position will not directly or indirectly supervise others on the team.

Qualifications

Required

3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting.
Proficiency in supporting Windows-based PCs, including hardware diagnostics and software troubleshooting.
Experience with application support for internal business users, including installation, configuration, and issue resolution.
Basic networking knowledge, including IP configuration, connectivity troubleshooting, and familiarity with LAN/WAN environments.
Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
Familiarity with ticketing systems (e.g., ServiceNow, Jira) and experience documenting technical issues and resolutions.
Ability to meet SLA requirements, including rapid response to high-priority tickets (e.g., VP-level within 15 minutes).
Excellent communication and customer service skills, with a user-first mindset and a calm, professional demeanor under pressure.

Preferred

Familiarity with Jira or ServiceNow ticketing system

Job Location

This position will be based in Jacksonville, FL and will require up to 10% travel to IEM sites to support deployments and project activities and for other related activities.

Why Join IEM

At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

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helpdesk support jobs in saint marys ga

IT Support Specialist

Field Support Technician

Intermediate Systems Administrator

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