Top 10 Helpdesk manager Jobs in Saint Paul, Mn

TFDM Technical Triage Manager – AIMS & Help Desk
Leidos —Minnesota
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- 6 years
- Master's degree
- Bachelor's degree
2d
Information Technology Specialist 1
State of Minnesota Board of Public Defense —Minneapolis, MN
- $77,504 - $93,876 a year
- Full-time
- Computer Science
- Computer literacy
- Research
- Commuter assistance
- Paid parental leave
13d
Technology Support Coordinator
Taco Bell —Minneapolis, MN
- $70,000 - $85,000 a year
- Weekends as needed
- 18 years or older
- Windows
- High school diploma or GED
Quick Apply
IT Help Desk Technician (bilingual Eng-Span)
CLUES —Saint Paul, MN
- $21.25 - $25.00 an hour
- Full-time
- Background check
- Spanish
- Computer science
- AD&D insurance
- Paid holidays
Quick Apply
14d
Technology Operations Manager
Ameriprise Financial —Minneapolis, MN
- $115,000 - $140,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Dental insurance
- 401(k)
Service Desk Support Manager
Trusted Fraternal Life —Arden Hills, MN
- 7 years
- Experience equivalent to degree accepted
- In-person
Quick Apply
JAMF / Intune System administrator
RevSpring Inc —Arden Hills, MN
- Inventory management
- Senior level
- Communication skills
Quick Apply
IT Lead
Tailwind Voice & Data —Minnetonka, MN
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- 3 years
- SQL
- Mentoring
- Paid holidays
- Health insurance
Quick Apply

Discover related jobs

Based on your search for helpdesk manager jobs.

Training Lead-Truss
Alpine —Minneapolis, MN
Manage, hire, onboard, coach, and develop the Software Training team, including performance management and workload planning. Travel up to 30% as required.
$81,000 - $110,000 a year
8d
Desktop Engineering Manager II ITS
Andersen Corporation —Oak Park Heights, MN
This role is will lead a talented team of engineers and field operation experts across several locations, responsible for overseeing the lifecycle of end-user…
$111,137 - $172,263 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Endpoint Administrator
Benesch Law —Columbus, OH
A bachelor's degree in related field is preferred and/or comparable work experience and certifications. Assists in system monitoring, reviewing infrastructure…
Quick Apply
2d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in saint paul, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk manager jobs near saint paul, mn

Information Technology Specialist jobs in Minneapolis, MN

Technical Manager jobs in Minnesota

It Integration Lead jobs in Waggaman, La

It Specialist jobs in Houston, Tx

It Integration Lead jobs in Toledo, Oh

It Integration Lead jobs in Denver, Co

It Support Specialist jobs in Washington, Dc

It jobs in Santa Barbara, Ca

It Integration Lead jobs in Warren, Mi

Case Manager jobs in Oceanside, Ca

Technology Operations Manager jobs in Melville, Ny

Technology Operations Manager jobs in Sacramento, Ca

Security Manager jobs in Dallas, Tx

Technology Operations Manager jobs in Bellevue, Wa

Case Manager jobs in Denton, Tx

Technology Operations Manager jobs in Los Angeles, Ca

Community Manager jobs in Orlando, Fl

Process Technology Internship jobs in Houston, Tx

It Support Specialist jobs in Boston, Ma

Information Technology Specialist jobs in Cedar Rapids, Ia

TFDM Technical Triage Manager – AIMS & Help Desk

Leidos -
Minnesota

Apply Now

Job Details

Full-time
$107,900 - $195,050 a year
2 days ago

Qualifications

Software engineering
Customer support ticket management
Ticketing system technical support

Full Job Description

Description

Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)’s Terminal Flight Data Manager (TFDM) program. TFDM is a management system that will improve aircraft runway and terminal congestion. Nationwide congestion is increasing, and the need for efficient aircraft traffic planning is critical. The Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS). TFDM will provide efficiencies for both the airport surface and terminal airspace by providing a new and comprehensive integrated surface traffic control and management system.

Triage Manager responsibilities:

Staffing and hiring activities to meet workload needs for the Test team, Includes interviewing and evaluation candidate new hires.
Position may have direct reports and be responsible for appraisals, development plans, succession planning, and staffing.

Ensure AIMs and Help Desk Tickets are working based on priority order
Ensure status updates are occurring based on priority of tickets
Work with engineering org to ensure timely updates to tickets, and appropriate staffing for workload

Create metrics on ticket resolution times, categories of tickets being opened, number of tickets per site, etc
Assist in debugging tickets

Qualifications:
- Requires Bachelors degree and minimum of 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
- Demonstrated understanding of full software development life cycle.
- Demonstrated ability in debugging AIMs/Help Desk Tickets
- Demonstrated ability to multi-task background and application experience with Software engineering
- Proven experience with supporting highly critical customer missions.
- Excellent verbal and written communication skills Ability to demonstrate a commitment to personal and corporate excellence, ethical behavior and integrity.
- Experience with execution under Waterfall and/or Agile development methodologies
- Familiarity with the National Air Space and FAA NextGen Air Traffic control programs is desired but not required.

ATMC

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

June 2, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now

Refine Your Search

helpdesk manager jobs in saint paul, mn

TFDM Technical Triage Manager – AIMS & Help Desk

Information Technology Specialist 1

Technology Support Coordinator

IT Help Desk Technician (bilingual Eng-Span)

Technology Operations Manager

Service Desk Support Manager

JAMF / Intune System administrator

IT Lead

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in saint paul, mn

Explore jobs in more locations

Original Posting:

Pay Range:

Job Seeker Tools

Employer Tools

Browse

Stay Connected