Concierge
Job Description
Job Summary: The Concierge is the first impression of the community. Greeting residents, families, vendors, associates, and other community guests. They answers telephones, responds to routine inquiries, relays calls, and performs a variety of related clerical/ administrative duties including but not limited to emails, creating spreadsheets or flyers, copying, filing, scheduling, and answering any resident or guest associated questions.
Reports to: Business Office Coordinator/ Executive Director
Essential Functions and responsibilities may include, but are not limited to the following:
· Greets every individual entering through the front door and announces all prospects to Sales & Marketing representative by Name
· Answers the phone to company standards.
· Accepts all incoming packages (mail, floral deliveries, etc.) for residents and departments.
· Maintains Sign-In log for all guests/visitors
· Completes and submits Maintenance Request Work Orders
· May be responsible for making photocopies, sending/receiving faxes, assisting with dry cleaning services, deliveries, etc.
· Maintains the appearance of the common areas by checking for cleanliness, burned out light bulbs, misplaced chairs, etc.
· Maintains appearance of the entryway (both inside and out) and driveway, if applicable
· Maintain Community Security by never leaving the front desk unattended without coverage.
· Maintains all community keys, if applicable
· Completes all necessary Occurrence Reports and distributes to Managers, if applicable.
· Assists with resident/ family grievances.
· Monitors the Daily Resident Safety Check-In System.
· Monitors all applicable door and building alarms, fire panel, and cameras
· Provides property security surveillance on 3rd shift, if applicable
· Ensures all emergency systems are restored and logged if applicable.
· Ensures written Medical/Emergency procedures are in place.
Education and Experience:
· Must be 18 years or older. Exceptions may apply depending on state requirements.
· 3 to 6 months related experience preferred and/or similar training.
· Knowledge of senior living, Alzheimer's or a related dementia preferred.
· Per state requirements an active state certification & training.
· Administrative/ Clerical experience preferred.
Physical Demands and Working Conditions:
· This is a physically demanding job that could or does requires providing activities of daily living assistance to seniors and requires lifting and transferring or residents as appropriate.
· Must be able to lift, push, and/or pull 50lbs.
Knowledge and Skills:
· Ability to read and write comprehend simple instructions, short correspondence, and memos.
· Ability to communicate effectively in English with residents, family members and other associates
· Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
· Ability judgment in emergency situations and seeks assistance when needed. Basic level of a skill and can follow written or verbal instructions.
· Basic technical skills to complete a few repetitive and well-defined duties.
· Basic knowledge of the organization in order to answer basic questions.
With my signature below, I acknowledge that I have read and understand the qualifications required, physical demands, working conditions, and essential functions of my position. I also acknowledge that I have had an opportunity to ask questions of my supervisor to clarify the information I received.
Pay: From $15.00 per hour
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Summerville, SC 29486 (Required)
Ability to Relocate:
- Summerville, SC 29486: Relocate before starting work (Preferred)
Work Location: In person
