Top 20 Call center representative Jobs in Salida, Ca

Lead Contact Center Representative
Valley First Credit Union —Modesto, CA
- $23 - $29 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Leadership
Call Center Representative TPV (Third-Party Verification)
Crown Impact Corporations —Stockton, CA
- $18 - $22 an hour
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Call Center Patient Service Representative-Bilingual (Spanish)
Tenaya Medical Group —Turlock, CA
- $21 an hour
- Full-time
- Medical office experience
- In-person
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
3d
Automotive Customer Service Specialist
American Chevrolet —Modesto, CA
- From $20 an hour
- 8 hour shift
- Dealership
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Quick Apply
10d
Dispatcher/ Customer Service Representative
Pulse Final Mile —Tracy, CA
- $20 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- In-person
- Health insurance
- Dental insurance
Quick Apply

Related jobs to explore

Based on your search for call center representative

Business Development Representative
SCP Distributors LLC —Modesto, CA
A valid driver’s license, a satisfactory driving record – no more than 2 violations within 3 years – and willing to travel regularly within a designated area.
$75,000 - $85,000 a year
Quick Apply
9d
Medical Receptionist
Modesto Advanced Imaging —Modesto, CA
Answer/transfer incoming phone calls. Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &…
$23 - $28 an hour
5d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
Quick Apply
Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for call center representative in salida, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near salida, ca

Call Center Representative jobs in Turlock, CA

Customer Service Representative jobs in Tracy, CA

Call Center Representative jobs in Modesto, CA

Call Center Representative jobs in Stockton, CA

Call Center Representative jobs in San Bernardino, CA

Data Center jobs in Pryor, OK

Community Center jobs in Alief, TX

Call Center Representative jobs in Columbia, MO

Call Center Representative jobs in Pennsylvania

Call Center Representative jobs in Lawrenceville, GA

Call Center Representative jobs in Port Saint Lucie, FL

Customer Service Representative jobs in Fort Worth, TX

Automotive Customer Service jobs in Enfield, CT

Veteran Service Officer jobs in Minnesota

Work From Home Customer Service No Experience jobs in Wilmington, DE

Automotive Customer Service jobs in Atlanta, GA

Automotive Customer Service jobs in Kentucky

Automotive jobs in West Chester, PA

Automotive Customer Service jobs in Dallas, TX

Passenger Service Agent jobs in John F. Kennedy International Airport, NY

Lead Contact Center Representative

Valley First Credit Union -
Modesto, CA

Apply Now

Job Details

Full-time
$23 - $29 an hour

Qualifications

Team leadership

Full Job Description

The Lead Contact Center Representative will provide support supervising and coordinating the daily functions of the department, as well as answer incoming calls and complete member requests accurately. Facilitate and organize training sessions for all representatives to assist with their growth and development. Help achieve department goals through coaching sessions and innovative techniques. Must be willing to work flexible schedules to accommodate the hours and business needs of the Contact Center.

Provide Queue support during high call volume days, peak hours, and when necessary, based on staffing levels.
First point of contact to assist in escalated member interactions.
Works independently and uses effective problem-solving skills to complete member requests and assist in the development of Contact Center representatives.
Understand all organization?s products, services, procedures, and guidelines and communicate same to all team members.
Monitor recorded calls to ensure quality standards and company guidelines are strictly adhered to.
Provide feedback to representatives based on the call evaluation form.
Ensure member satisfaction by providing prompt responses and solutions to requests.
Coach and motivate staff to educate members on additional services, enhancing member satisfaction and supporting financial well-being.
Work closely with Contact Center Manager and Assistance Manager to assist with daily status management.
Offer recommendations based on daily experience for areas of improvement within the department.
Effectively create and train phone etiquette and suggest scripting to assist in representative?s member presentation.
Possess a working knowledge of all Contact Center Key Performance Indicators (KPIs) and work with staff to achieve and exceed the goals set forth.
Assist in conducting departmental audits to ensure compliance with established procedures.
Monitor and complete overflow member follow-ups and collaborate with the overflow contact center to update and maintain procedures.
Monitor department lunch/break schedule to keep representatives on track throughout their shifts, completing schedule adjustments as needed.
Provide daily function support to the Contact Center team as needed including opening/closing of the department.
Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Monitor and process the Contact Center Overflow requests and update the Knowledge Base to keep our member service partner apprised of relevant information.
Complete department scanning and file maintenance review for representatives to assist in accuracy and timely completion of member requests.
Other duties may be required from time to time to assist the Contact Center and Digital Banking Leadership teams as needed.

Education, Experience & Skills

High School diploma or equivalent
2 or more years of similar experience, including time spent in leadership positions within a financial situation, preferably the Credit Union movement.
Minimum 2 years of customer service experience, preferably in a Contact Center
Ability to work through escalated or stressful interactions appropriately with professionalism.
Salesforce CRM and Omnichannel experience a plus

Pay Range and Schedule:

This position is a Tier 7, with a pay rate ranging from $23.00- $29.00 per hour
- The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience
- The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations
- Full Time, typically 36-40 hours per week
Schedule will be based around branch's hours of operation, which are as follows:
- Monday to Thursday- 9am to 5:30pm
- Friday- 9am to 6pm
- Saturday- 9am to 1pm (rotating shift)
Flexibility to occasionally work early or late hours, typically with advance notice

Apply Now

Refine Your Search

call center representative jobs in salida, ca

Lead Contact Center Representative

Call Center Representative TPV (Third-Party Verification)

Call Center Patient Service Representative-Bilingual (Spanish)

Automotive Customer Service Specialist

Dispatcher/ Customer Service Representative

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center representative in salida, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected