Position Title
Operations Manager
About The Organization
Community Caregivers of Greater Derry (CCGD) is a vibrant nonprofit organization dedicated to supporting homebound individuals through a compassionate, volunteer-driven network. Our exceptional team of volunteers empowers clients across Chester, Danville, Derry, Londonderry, Hampstead, Sandown, and Windham to maintain their independence and quality of life within their own homes and communities. Services are provided free of charge and include transportation to medical appointments, light chores, friendly visits, respite care, grocery shopping, home repairs, yard work, and telephone reassurance.
Founded in 1988 by visionary community members, CCGD was established to address the need for affordable and accessible volunteer services that were previously unavailable in the area. Today, the program boasts 440 dedicated volunteers who serve 350 clients. Additionally, CCGD operates the Loaner’s Closet for Durable Medical Equipment, launched in 2002, which offers free medical equipment loans to the public and accepts donations of gently used items.
Position Summary
We are seeking a highly organized, detail-oriented Operations Manager to join our mission-driven team. The Operations Manager is a full-time employee responsible for overseeing core operational, financial and stewardship functions of the organization. The Operations Manager functions with defined decision-making authority across assigned domains and acts on behalf of the Executive Director as delegated. This position works closely with the Executive Director, staff, donors, and community partners to ensure the organization runs efficiently and continues to grow its impact.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operations & Organizational Management
- Provide day-to-day operational and administrative support across programs and fundraising efforts
- Oversee organizational infrastructure including databases, workflows, and vendor relationships
- Track and manage monthly donation spreadsheets and deposits
- Coordinate with the external bookkeeper to ensure timely processing of financial transactions and maintain accurate financial records.
- Manage compliance requirements (insurance, audits, contracts)
- Manage online survey distribution and reporting
- Identify and implement process improvements to increase efficiency and scalability
Financial Oversight & Coordination
- Oversee financial operations including donations, accounts payable, and expense management
- Monitor donor company portals for incoming payments and acknowledgements
- Conduct monthly reviews of investment accounts and QuickBooks entries
- Partner with the Executive Director and grant writer on budgeting, financial reporting, fiscal planning, and fiscal year closing
- Coordinate with external accountants for audits and Form 990
- Ensure accuracy of financial records and alignment with internal controls
Development & Donor Engagement
- Lead donor database management and stewardship processes
- Oversee execution of fundraising campaigns, appeals, and donor communications
- Support development strategy including planned giving initiatives
- Represent the organization in the community to strengthen partnerships and visibility
Program & Community Support
- Support program growth through operational alignment and resource coordination
- Contribute to the development of new initiatives and service enhancements.
- Develop engaging content to promote programs and services
- Collaborate with staff and partners to strengthen community impact
- Support initiatives that enhance visibility and outreach
General Expectations
- Uphold and embody the agency’s mission, vision, and values in all aspects of your role
- Represent CCGD with professionalism and positivity at all times
- Work independently while actively contributing to Caregivers’ collaborative, team-oriented environment. Attend scheduled staff meetings to support organizational cohesion
- Stay informed and maintain a working knowledge of all CCGD programs to ensure comprehensive support
- Protect confidentiality and uphold professional boundaries with clients, volunteers, staff, and the agency
- Adhere to established policies and procedures while ensuring compliance with all safety requirements
Qualifications
REQUIREMENTS
Education
· Bachelor’s degree required in one of the following fields (or closely related):
o Nonprofit Management
o Business Administration
o Public Administration
o Accounting or Finance
Experience
· QuickBooks Online
· Microsoft Office Suite
· Donor databases or CRM systems
Preferred
· Experience supporting or coordinating:
o Fundraising events
o Donor stewardship programs
o Planned giving initiatives
o External audits and Form-990 preparation
General Requirements
- Must have reliable transportation, a valid driver’s license and meet CCGD’s insurance requirements.
- Must meet CCGD’s background screening requirements.
PHYSICAL DEMANDS AND WORK ENVIRONMENTS
The employee must be able to sit, stand for extended periods of time, bend, stoop and lift up to 25 lbs. The noise level in the work environment is usually low to moderate. Regular interruptions are common. Reasonable accommodation will be made to enable individuals with disabilities to perform their duties.
This position is a full-time hourly position, generally Monday through Friday, between 8:30 AM to 3:30 PM (or 8 AM to 3:00 PM). However, occasional evening and weekend time may be required to meet program and/or organizational needs.
WE OFFER
- Competitive hourly wage of $25–$30, based on experience
- Comprehensive health and dental insurance options
- Generous paid time off (three weeks) and 13 paid holidays starting in your first year
- Access to an Employee Assistance Program for additional personal and professional support
- Access to company 403(b) plan
FLSA & EMPLOYMENT STATUS
Non-Exempt / Full-time / 35 hours per week
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Application Question(s):
- Do you have experience supporting or coordinating any or all of the following:
-Fundraising events
-Donor stewardship programs
-Planned giving initiatives
-External audits and Form-990 preparation
Education:
Experience:
- Microsoft Office: 2 years (Required)
- Donor Database or CRM systems: 1 year (Required)
- QuickBooks or Equivalent Software: 1 year (Required)
Ability to Commute:
- Derry, NH 03038 (Required)
Work Location: In person
