Top 3915 Knowledge manager Jobs in Salt Lake City, Ut

Client Success Manager
Nexus IT Inc —Salt Lake City, UT
- $80,000 - $104,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
5d
Manager, HRBP
Stryker —Salt Lake City, UT
- $107,700 - $179,600 a year
- Full-time
- Bachelor of Science
- Senior level
- 4 years
- Health savings account
- AD&D insurance
Medical Cannabis Program Manager I
State of Utah —Taylorsville, UT
- $34.05 - $56.51 an hour
- Full-time
- Background check
- No background check
- Pass drug screening
11d
Records Manager - Correctional Health Services
State of Utah —Salt Lake City, UT
- $34.86 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Pass drug screening
6d
Relationship Manager
Sunwest Bank —Sandy, UT
- $150,000 - $175,000 a year
- Microsoft Excel
- Computer literacy
- Mid-level
Quick Apply
Telehealth Development and Operations Program Manager
Intermountain Healthcare —Murray, UT
- $44.99 - $69.44 an hour
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Writing skills
5d
Analyst-Operations Risk Management
American Express —Sandy, UT
- $65,500 - $102,500 a year
- Full-time
- Hybrid work
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Health insurance
4d
Program Manager - Continuum of Care CoC - Time Limited
Salt Lake County —Salt Lake City, UT
- $80,000 - $86,000 a year
- Word processing
- Research
- Mid-level
- Health savings account
- Disability insurance
Museum Field Services Manager
State of Utah —Salt Lake City, UT
- $26.61 - $42.22 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- No background check
- Flexible schedule
12d
Relationship Manager I, CDH
National Benefit Services, LLC —West Jordan, UT
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Customer Success Manager
University of Utah Health —Salt Lake City, UT
- $47,327.50 - $100,473.68 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Retirement plan
3d
Team Manager Developmental
Sam's Club —Salt Lake City, UT
- $70,000 - $95,000 a year
- High school
- Military
- Mid-level
- Paid jury duty
- Disability insurance
9d
Flight and Ambulance Safety Assurance Program Manager
Intermountain Healthcare —Murray, UT
- $44.99 - $69.44 an hour
- Full-time
- Hybrid work
- Writing skills
- Maintenance
- Office
2d
Helpdesk Manager
Waterford.org —Taylorsville, UT
- $92,576 - $120,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- 5 years
- Health savings account
- Disability insurance
11d
Inventory Manager
Planned Parenthood Association of Utah —Salt Lake City, UT
- $65,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Up to 50% travel
- Mid-level
- Paid parental leave
- Paid holidays
12d
Manager - Cyber Resilience
CVS Health —Salt Lake City, UT
- $83,430 - $222,480 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Pediatric Research Project Coordinator
Intermountain Healthcare —Salt Lake City, UT
- $28.06 - $44.20 an hour
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Bachelor's degree
9d
Permitting Manager
Omega Morgan —Salt Lake City, UT
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior Communications Manager
State of Utah —Taylorsville, UT
- $48.48 - $55.00 an hour
- Full-time
- Background check
- Google Workspace
- Marketing
- Food provided
- Retirement plan
3d
Program Managers
University of Utah —Salt Lake City, UT
- $60,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Research
- Mid-level
- Retirement plan

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Client Success Manager

Nexus IT Inc -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$80,000 - $104,000 a year
5 days ago

Qualifications

Managing customer accounts
Project management experience in technology
Software administration
IT strategy formulation (System development task)
Technology management
Cybersecurity

Full Job Description

Description:

Position: Client Success Manager

Location: Salt Lake City, UT

Department: Client Success Team

Reports To: Front Line Service POD Team Lead (TL)

Salary/Pay: $80K - $104K / Year - Commensurate with experience and education

FLSA Status: Full-Time, Exempt

About the Company

Founded in 1998, Nexus IT has evolved into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We are a purpose-driven organization that prioritizes people, relationships, and results. Our Mission, Vision, and Values shape our culture and influence every client interaction.

Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is experiencing rapid growth. The Client Success Manager plays a critical role in ensuring that as we scale, our clients continue to receive exceptional service, strategic guidance, and reliable technology outcomes.

Purpose of the Role:

The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their environments remain secure.

How You Create Value:

You create value by building strong client relationships, ensuring satisfaction, and aligning client technology strategies with their business needs. Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT investments while keeping their environments secure and future-ready.

Essential Duties and Responsibilities:

Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level of client satisfaction and retention.
Collaborate with internal teams (Service Desk, Escalations, NOC) to ensure client environments are well maintained and issues are resolved efficiently.
Maintain high-quality documentation for client environments, including device setups, software updates, policy changes, and compliance records.
Develop and maintain IT roadmaps for clients, ensuring their environments remain secure, up to date, and aligned with business objectives.
Proactively monitor and track technical KPIs and other key service performance metrics. Use findings to drive improvements in service delivery and report key insights to leadership.
Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics.
Collaborate with account managers to ensure alignment of technical services with client needs and identify opportunities for potential service improvements or upgrades.
Drive client retention within your assigned book of accounts through a proactive TBR/roadmap cadence, timely escalation resolution, and consistent CSAT performance.

Working Conditions:

Professional office environment with opportunities for remote work.
Occasional on-site visits to client locations may be required.
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.

Requirements:

Experience and Education:

5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment.
Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+. Technical certifications (A+, Server+, Network+, Security+, Linux+) are a plus but not required.
Familiarity with M365 administration, cybersecurity practices, and IT strategy development.
Bachelor’s degree in IT, Business, or a related field preferred but not required.
Excellent communication, interpersonal, and project management skills.

Apply Now

Refine Your Search

knowledge manager jobs in salt lake city, ut

Client Success Manager

Manager, HRBP

Medical Cannabis Program Manager I

Records Manager - Correctional Health Services

Relationship Manager

Telehealth Development and Operations Program Manager

Analyst-Operations Risk Management

Program Manager - Continuum of Care CoC - Time Limited

Museum Field Services Manager

Relationship Manager I, CDH

Customer Success Manager

Team Manager Developmental

Flight and Ambulance Safety Assurance Program Manager

Helpdesk Manager

Inventory Manager

Manager - Cyber Resilience

Pediatric Research Project Coordinator

Permitting Manager

Senior Communications Manager

Program Managers

I want to receive the latest job alert for knowledge manager in salt lake city, ut

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