Top 11 Hotel front Jobs in San Andreas Ca

Agent, Guest Service
Jackson Rancheria Casino Resort —Jackson, CA
- $18.00 - $23.40 an hour
- Part-time
- Hotel
- Entry level
Food Server
Hotel Sutter —Sutter Creek, CA
- $15 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Restaurant
Quick Apply
Guest Service Representative
Holiday Inn Express —Jackson, CA
- $16.90 - $18.00 an hour
- Part-time
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick Apply
Restaurant Bartender
Hotel Sutter —Sutter Creek, CA
- $15.50 - $16.00 an hour
- Bar
- Hotel
- High school diploma or GED
Quick Apply
Night Auditor
Holiday Inn Express and Suites —Jackson, CA
- $16.90 - $18.00 an hour
- Part-time
- Basic math
- English
- Hotel
- Free parking
- Employee discount
Quick Apply
Front Desk Agent/Night Auditor
Historic Sonora Inn & Hotel Lumberjack —Sonora, CA
- From $16.90 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
Quick Apply
Bell Person
Chicken Ranch Casino —Jamestown, CA
- $17 an hour
- Full-time
- Bilingual
- 18 years or older
- Basic math
Quick Apply
5d
Restaurant Cook
Hotel Sutter —Sutter Creek, CA
- $19 - $22 an hour
- Hotel
- Restaurant
- Entry level
Quick Apply

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Agent, Guest Service

Jackson Rancheria Casino Resort -
Jackson, CA

Apply Now

Job Details

Part-time
$18.00 - $23.40 an hour

Qualifications

Customer records maintenance
Correspondence management
Hotel and accommodations payment processing
Hotel policy compliance
Account maintenance
Financial transaction processing
Check cashing
Filing
Client file management
Answering guest questions
Mail distribution
Hotel room assignment management
Accounting data entry
Financial record maintenance
Mail management
Daily transaction recording
Hotel emergency procedures
Mail processing
Deposits
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Suggestive selling
Hotel safety procedures
Entry level
Office phone management

Full Job Description

Overview:

The Guest Service Agent will help create a positive guest experience by determining the individual needs of our guests and matching it with relevant Jackson Rancheria products and services. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties. The Guest Service Agent represents the Hotel to the guest throughout all stages of the guest's contact with the hotel.

Responsibilities:

A. Front Desk

Greets, registers, and assigns rooms to Hotel Guests.
Knows room locations, types of rooms available, and room rates.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Posts and files all charges to guest, master, and city ledger accounts.
Compute bills, collect payments, and make change for guests.
Processes guest check-outs.
Contacts housekeeping or maintenance staff when guests report problems.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Record guest comments or complaints, referring customers to managers as necessary.
Uses proper telephone etiquette and uses proper mail, package, and message handling procedures.
Maintains the cleanliness and neatness of the front desk area.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Accommodates special requests whenever possible.

B. Reservations

Processes reservations for Hotel rooms, creates and maintains reservation records.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Ensures calls are answered in a prompt and professional fashion.
Knows the type of rooms available as well as their location, layout and rates.
Knows the credit policy of the hotel and how to code each reservation.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence and responds to inquires as needed.
Makes sure that files are kept up to date.
Maintains the cleanliness and neatness of the reservation area.
Other duties may be assigned.

Qualifications:

EDUCATION and/or EXPERIENCE

Previous hotel experience desired.

Pay range: $18.00 - $23.40 per hour

Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Apply Now

Refine Your Search

hotel front jobs in san andreas ca

Agent, Guest Service

Food Server

Guest Service Representative

Restaurant Bartender

Night Auditor

Front Desk Agent/Night Auditor

Bell Person

Restaurant Cook

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