Top 165 Workforce management Jobs in San Antonio, Tx

Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —San Antonio, TX
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
1d
Manager - Workforce Programs FT (Career Services)
Goodwill San Antonio —San Antonio, TX
- $63,873.58 - $71,849.70 a year
- Full-time
- Microsoft Word
- 5 years
- Mid-level
- Health insurance
- Tuition reimbursement
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Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
USAA —San Antonio, TX
- $127,310 - $243,340 a year
- Hybrid work
- Office
- Finance
- Analysis skills
- Paid holidays
- Health insurance
4d
Clerk Customer Svc Ofc Bilingual
CPS Energy —San Antonio, TX
- Bilingual
- Word processing
- Office
1d
Manpower Analyst
Falcona Management & Technology, LLC —JBSA Ft Sam Houston, TX
- $40 - $45 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
2d
Assistant Site Manager
DoorDash USA —San Antonio, TX
- $56,200 - $82,700 a year
- Mid-level
- Military encouraged
- Recruiting
- Paid parental leave
- Parental leave
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8d
Operations Manager
Amazon.com Services LLC —Schertz, TX
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
11d
Service Manager - Electrical Contracting
Enterprise Electrical —San Antonio, TX
- $85,000 - $106,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
2d
Project Manager
Chickasaw Nation Industries —San Antonio, TX
- Full-time
- Mid-level
- Office
- Business development
- AD&D insurance
- Disability insurance
Heavy Civil Project Manager
Thalle Construction Company —Texas
- Civil engineering
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Director of Emergency Services
Texas Nursing Services —San Antonio, TX
- $145,000 - $160,000 a year
- Full-time
- Acute care
- Nursing
- RN License
- Relocation assistance
- Health insurance
Quick Apply
Business Office Manager
Rehabilitation Institute of South San Antonio —San Antonio, TX
- Full-time
- HIPAA
- Mid-level
- Office
- Disability insurance
- Health insurance
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Route Driver Manager - San Antonio, TX
Canteen —San Antonio, TX
- $56,500 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- Sales
- Commuter assistance
- Paid parental leave
Quick Apply
4d
Sr Analyst, Forecast & Capacity Planning
Disney Direct to Consumer —San Antonio, TX
- $75,700 - $106,400 a year
- Online Application
- Master's degree
- SQL
- Analysis skills
Assistant Production Manager
Alsco —San Antonio, TX
- $75,000 a year
- Pass drug screening
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Business Process Analyst
FLATTER INC —San Antonio, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
Production Manager
Fidelis Logistics —San Antonio, TX
- $90,000 - $100,000 a year
- Weekends as needed
- Bilingual
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Area Manager II
Amazon.com Services LLC —San Antonio, TX
- $70,000 - $90,900 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Affiliation Network Director
Visionworks —San Antonio, TX
- $110,541.41 - $147,387.48 a year
- Full-time
- Remote
- 6 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Health Promotion Coordinator
Millennium Health and Fitness, Inc. —JBSA Randolph, TX
- $50,000 - $65,000 a year
- Full-time
- CPR Certification
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d

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workforce management jobs near san antonio, tx

Temporary Workforce Management Specialist

HEALTHPLANONE, LLC -
San Antonio, TX

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health insurance

Qualifications

Computer operation
Writing skills
Microsoft Office
High school diploma or GED
Desktop applications
Data analytics

Full Job Description

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Workforce Specialist will assist in the execution of the company’s workforce planning, scheduling, real-time adherence, and analysis plans for contact center activities across multiple sites, optimizing service and quality levels and ensuring the most efficient use of resources. The WFM Specialist will monitor real-time forecasting and scheduling activities to ensure the company is on track to meet service metric goals.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Efficiently manage Real time labor resources for HPOne’s inbound and outbound call volume, while maintaining and exceeding goals and expectations
Update published schedules one week out to same day as needed to ensure optimization and to align activities and demand changes post publication
Coordinate with operations team and initiate contingency plans for unusual volume or agent availability situations
Monitor adherence real time to ensure performance is within pre-set parameters, partner with leadership to resolve schedule adherence issues, escalating issues to operations managers if necessary
In partnership with Workforce Administrator deliver reports to internal and client audiences
Interface with operations management to resolve conflicts between agent requests and/or needs of the business, making schedule changes when necessary
Support skilling and scheduling updates as required in partnership with WFM Administrator and WFM Analyst
Prepare and present any post-day, post-action, and next 2 day previews as needed to internal and external audiences
Embrace change, and constructively address and resolve barriers and constraints
Analyze and evaluate workforce metrics to improve human resources capacity planning and maximize labor utilization rates
Performs other related duties as assigned

Required Skills/Abilities:

High School diploma or equivalent
Intermediate to advanced proficiency with Microsoft Works Suite
Experience in data analysis
Excellent communication skills both written and verbal
Excellent time management skills

Preferred Skills/Abilities:

Bachelor’s degree or CWPP (Certified Workforce Management Professional) or ACWPP in RTA or Scheduling
2 years in WFM Real Time or Call Center Supervisory Roles
Experience with workforce management tools (IEX, Verint, Calabrio, Five9, CXOne WFM)
Familiarity with forecast and scheduling concepts
Contact center experience

Physical Requirements:

Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.

Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.

Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.

Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently

Reach with hands and arms occasionally

For Hybrid Roles:

Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.

Occasionally moves about the office to access files, office machinery, and meet with others.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]

Quick Apply

Refine Your Search

workforce management jobs in san antonio, tx

Temporary Workforce Management Specialist

Manager - Workforce Programs FT (Career Services)

Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics

Clerk Customer Svc Ofc Bilingual

Manpower Analyst

Assistant Site Manager

Operations Manager

Service Manager - Electrical Contracting

Project Manager

Heavy Civil Project Manager

Director of Emergency Services

Business Office Manager

Route Driver Manager - San Antonio, TX

Sr Analyst, Forecast & Capacity Planning

Assistant Production Manager

Business Process Analyst

Production Manager

Area Manager II

Affiliation Network Director

Health Promotion Coordinator

I want to receive the latest job alert for workforce management in san antonio, tx

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