Top 57 Guest service agent Jobs in San Antonio Tx

Mokara - Front Desk Agent
Omni Hotels & Resorts —San Antonio, TX
- Full-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
Overnight Front Desk Agent at Hotel Emma ($18.00/hr)
Silver Ventures LLC —San Antonio, TX
- $18 an hour
- Nights as needed
- Hotel
- Cash register
- Food Handler Certification
Quick Apply
Front Desk Agent - Part time
ACE FLORES LLC —San Antonio, TX
- $14 an hour
- Part-time
- Hotel
- Accounting
- Marketing
Quick Apply
Hotel Host (Guest Service Agent)
Hyatt Place San Antonio/Riverwalk —San Antonio, TX
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
Leasing Agent
BG Construction LLC —San Antonio, TX
- $19 - $22 an hour
- Full-time
- Microsoft Outlook
- Office
- Residential
- 401(k)
Quick Apply
1d
Front Desk Agent
Hyatt Vacation Club at Wild Oak ranch —San Antonio, TX
- $17.60 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Driver's License
- Free parking
- Health insurance
11d
Front Desk Agent
White Lodging Services Corporation —San Antonio, TX
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
11d
Front Desk Agent- Part Time
Wyndham Garden San Antonio Airport —San Antonio, TX
- $15 - $16 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Employee discount
Quick Apply
12d
Hotel Night Audit Supervisor - Benefits Include Medical, Free Hotel Room Nights, Paid Vacation and MANY MORE!
Grand Hyatt San Antonio —San Antonio, TX
- $22.50 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
- Free parking
- Commuter assistance
11d
Front Desk Agent-PM/NIGHT AUDIT
Marriott International, Inc —San Antonio, TX
- $16 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
12d
Hotel Front Desk Agent
Holiday Inn —San Antonio, TX
- From $15 an hour
- Part-time
- Clean driving record
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Guest Services Agent
SAT Hotel Management LLC —San Antonio, TX
- Sanitation
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Agent
Marriott San Antonio Airport —San Antonio, TX
- $15.50 an hour
- Overtime
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent/Host/Hostess
Drury Hotels Company LLC —San Antonio, TX
- Up to $3,200 a year
- Part-time
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
Guest Service Agent
San Antonio Home 2 Suites at The Rim —San Antonio, TX
- $14 - $15 an hour
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Guest Services Agent
Home2 Suites San Antonio Airport —San Antonio, TX
- Sanitation
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
10d
Front Desk Agent
Marriott International, Inc —San Antonio, TX
- $16 an hour
- Part-time
12d
Front Desk Agent
Estancia Del Norte —San Antonio, TX
- $16 an hour
- Ability to walk for extended periods
- Hotel
- Driver's License
Quick Apply
Front Desk Agent
Pyramid Hotel Group —San Antonio, TX
- $12 - $14 an hour
- Full-time
- English
- Hotel
- Front desk
- 401(k) matching
2d
Front Desk Agent
Tru by Hilton San Antonio North —San Antonio, TX
- $14 - $15 an hour
- Part-time
- Administrative experience
- Organizational skills
- Communication skills
Quick Apply
11d

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guest service agent jobs near san antonio tx

Mokara - Front Desk Agent

Omni Hotels & Resorts -
San Antonio, TX

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Mokara Hotel & Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Front Desk Agent

Overview:
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Maintain confidentiality of all guests and hotel information.
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Issue safe deposit boxes to guests and ensure security of key.
Monitor, send and distribute guest faxes.
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Ability to stand for entire shift.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
Previous cashiering experience is preferred.
Fluency in a foreign language is preferred.
Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

Refine Your Search

guest service agent jobs in san antonio tx

Mokara - Front Desk Agent

Overnight Front Desk Agent at Hotel Emma ($18.00/hr)

Front Desk Agent - Part time

Hotel Host (Guest Service Agent)

Leasing Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent- Part Time

Hotel Night Audit Supervisor - Benefits Include Medical, Free Hotel Room Nights, Paid Vacation and MANY MORE!

Front Desk Agent-PM/NIGHT AUDIT

Hotel Front Desk Agent

Guest Services Agent

Front Desk Agent

Guest Service Agent/Host/Hostess

Guest Service Agent

Guest Services Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

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