Top 112 Tier 1 help Jobs in San Antonio Tx

Journeyman Computer User Support Specialist (Help Desk Support)
BRS —San Antonio, TX
- $61,000 - $68,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Profit sharing
- Paid holidays
4d
Network Technician (Tier 1)
TengoInternet —San Antonio, TX
- $16 - $24 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
Clin Health-IT Supp Spec-Associate
UT Health Science Center at San Antonio —San Antonio, TX
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Paid holidays
IT Service Desk Technician Tier 1
Juern Technology —San Antonio, TX
- $43,000 - $53,000 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
7d
IT Support Center Coordinator
Methodist Healthcare Ministries —San Antonio, TX
- $23.74 - $30.27 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
5d
Warehouse Associate
In Charge Electric LLC —San Antonio, TX
- $17 - $19 an hour
- Full-time
- Clean driving record
- Pass drug screening
- Maintenance
- Paid holidays
- Health insurance
12d
Clin Health-IT Supp Spec-Associate
University of Texas Health Science Center at San Antonio —San Antonio, TX
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Paid holidays
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Schertz, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
5d
Hospital - Unit Secretary (Day Shift)
University of Texas Health Science Center at San Antonio —San Antonio, TX
- 8 hour shift
- HIPAA
- Windows
- High school diploma or GED
- AD&D insurance
- Paid holidays
2d
Hospital - Unit Secretary (Day Shift)
UT Health Science Center at San Antonio —San Antonio, TX
- 8 hour shift
- HIPAA
- Windows
- High school diploma or GED
- AD&D insurance
- Paid holidays
2d
Medical Support Assistant
Customer Value Partners —San Antonio, TX
- $19.21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Opportunities for advancement
Quick Apply
Automotive OEM Customer Service Specialist
Bestop, Inc. —San Antonio, TX
- From $58,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Senior ISSE
Amentum —San Antonio, TX
- $150,000 - $170,000 a year
- 8 hour shift
- Microsoft Outlook
- System design
- Research
- Health savings account
- Health insurance
Quick Apply
LPN Care Coordinator
Brookdale Senior Living Inc. —San Antonio, TX
- Nights as needed
- Nursing
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Local Delivery Driver (Class A w/Hazmat)
Airgas, Inc. —San Antonio, TX
- $26 an hour
- Overtime
- CDL B
- Hazmat Endorsement
- Customer service
- Paid jury duty
- Commuter assistance
MORTGAGE LOAN OFFICER (200BPS)
Modern Valley Home Loans LLC —Texas
- $60,000 - $500,000 a year
- Urgently hiring
- Remote
- Mid-level
- Communication skills
- Work from home
- Referral program
Quick Apply
5d
2026-2027 IT Support Technician - Manor, TX
Compass Rose Public Schools —San Antonio, TX
- $39,000 - $47,000 a year
- Full-time
- Classroom
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
IT Systems Administrator
START Center for Cancer Research —San Antonio, TX
- Monday to Friday
- HIPAA
- Mid-level
- Clinic
- Health savings account
- Paid holidays
Quick Apply
8d
Bone Marrow Transplant - Patient Care Tech (Part Time Nights)
UT Health Science Center at San Antonio —San Antonio, TX
- 8 hour shift
- Hospital
- Basic math
- High school diploma or GED
- AD&D insurance
- Paid holidays
System Administrator
RealmOne —San Antonio, TX
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Paid training
- Paid parental leave
12d

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tier 1 help jobs near san antonio tx

Journeyman Computer User Support Specialist (Help Desk Support)

BRS -
San Antonio, TX

Apply Now

Job Details

Full-time
$61,000 - $68,000 a year
4 days ago

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Network troubleshooting
Laptop (troubleshooting support)
Windows
Desktop (troubleshooting support)
Remote access software
Productivity software
IAT
Desktop administration
Hardware diagnostics
IAT Level II
Peripheral hardware support
Ticketing system technical support

Full Job Description

Eagle Integrated Services (EIS) is seeking a Journeyman Computer User Support Specialist (Help Desk Support).
The Journeyman Computer User Support Specialist is a skilled, hands-on technical professional responsible for providing comprehensive Tier 1 and Tier 2 technical support to end-users. They serve as a primary point of contact for troubleshooting and resolving hardware, software, and network connectivity issues. Working under the general supervision of a senior specialist or Help Desk lead, they independently handle a wide variety of incidents and service requests, applying established procedures and their technical knowledge to restore service for users efficiently. This role is crucial for maintaining user productivity and satisfaction across the organization.
1. Typical Task List
Incident Response and Troubleshooting

Serve as a primary point of contact for receiving, logging, and tracking all user-reported technical issues via phone, email, or ticketing system.
Diagnose and resolve a wide range of Tier 1 and Tier 2 technical issues, including hardware faults, software errors, and network connectivity problems.
Utilize remote support tools to troubleshoot and resolve user issues in a timely manner.

System Installation and Configuration

Install, configure, and deploy new computer systems using standard system images.
Install and configure approved software applications and ensure proper functionality.
Set up and configure peripheral devices, such as printers, monitors, and docking stations.

User Support and Account Management

Assist users with common tasks, including password resets, email configuration, printer setup, and access to network drives.
Perform basic user account management in Active Directory, such as unlocking accounts and resetting passwords.
Provide guidance and basic training on standard hardware and software.

Escalation and Documentation

Escalate complex incidents requiring administrator-level access or specialized knowledge to the appropriate Tier 3 teams.
Contribute to the IT knowledge base by creating and updating technical documentation, user guides, and troubleshooting procedures.
Document troubleshooting steps and resolutions clearly and accurately in the IT Service Management ticketing system.

3. Minimum Qualifications / Requirements
Experience: A minimum of three (3) to five (5) years of hands-on experience in an IT help desk or desktop support role.

Demonstrated experience troubleshooting a wide range of hardware and software issues in a professional environment.

Certifications (Baseline):

Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Desired):
A relevant industry certification is desired. Examples include:

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Modern Desktop Administrator Associate

Security Clearance: Must possess and maintain a SECRET security clearance.

Technical Skills:

Proficiency with Microsoft Windows operating systems (Windows 10/11) and the Microsoft Office 365 suite.
Strong hardware troubleshooting skills for PCs, laptops, and common peripherals.
Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Experience with Active Directory for user account management.
Experience using IT Service Management (ITSM) ticketing systems (e.g., ServiceNow, Remedy) and remote desktop tools.
Excellent customer service, communication, and problem-solving skills.

EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

Apply Now

Refine Your Search

tier 1 help jobs in san antonio tx

Journeyman Computer User Support Specialist (Help Desk Support)

Network Technician (Tier 1)

Clin Health-IT Supp Spec-Associate

IT Service Desk Technician Tier 1

IT Support Center Coordinator

Warehouse Associate

Clin Health-IT Supp Spec-Associate

IT Support Desk Operator

Hospital - Unit Secretary (Day Shift)

Hospital - Unit Secretary (Day Shift)

Medical Support Assistant

Automotive OEM Customer Service Specialist

Senior ISSE

LPN Care Coordinator

Local Delivery Driver (Class A w/Hazmat)

MORTGAGE LOAN OFFICER (200BPS)

2026-2027 IT Support Technician - Manor, TX

IT Systems Administrator

Bone Marrow Transplant - Patient Care Tech (Part Time Nights)

System Administrator

I want to receive the latest job alert for tier 1 help in san antonio tx

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