Top 163 Workforce management Jobs in San Antonio Tx

Call Center- Workforce Manager
Mphasis —San Antonio, TX
- $43,200 - $46,080 a year
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
Manager - Workforce Programs FT (Career Services)
Goodwill San Antonio —San Antonio, TX
- $63,873.58 - $71,849.70 a year
- Full-time
- Microsoft Word
- 5 years
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —San Antonio, TX
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
2d
Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
USAA —San Antonio, TX
- $127,310 - $243,340 a year
- Hybrid work
- Office
- Finance
- Analysis skills
- Paid holidays
- Health insurance
4d
Assistant Site Manager
DoorDash USA —San Antonio, TX
- $56,200 - $82,700 a year
- Mid-level
- Military encouraged
- Recruiting
- Paid parental leave
- Parental leave
Quick Apply
9d
Clerk Customer Svc Ofc Bilingual
CPS Energy —San Antonio, TX
- Bilingual
- Word processing
- Office
1d
HR SPEC
US Military Treatment Facilities under DHA —Fort Sam Houston, TX
- $75,776 - $98,514 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
6h
Sr Analyst, Forecast & Capacity Planning
Disney Direct to Consumer —San Antonio, TX
- $75,700 - $106,400 a year
- Online Application
- Master's degree
- SQL
- Analysis skills
Manpower Analyst
Falcona Management & Technology, LLC —JBSA Ft Sam Houston, TX
- $40 - $45 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
3d
Area Manager II
Amazon.com Services LLC —San Antonio, TX
- $70,000 - $90,900 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Business Office Manager
Rehabilitation Institute of South San Antonio —San Antonio, TX
- Full-time
- HIPAA
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Operations Manager
Amazon.com Services LLC —Schertz, TX
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
11d
Business Process Analyst
FLATTER INC —San Antonio, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
Affiliation Network Director
Visionworks —San Antonio, TX
- $110,541.41 - $147,387.48 a year
- Full-time
- Remote
- 6 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Production Manager
Fidelis Logistics —San Antonio, TX
- $90,000 - $100,000 a year
- Weekends as needed
- Bilingual
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Service Manager - Electrical Contracting
Enterprise Electrical —San Antonio, TX
- $85,000 - $106,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
3d
Heavy Civil Project Manager
Thalle Construction Company —Texas
- Civil engineering
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Director of Emergency Services
Texas Nursing Services —San Antonio, TX
- $145,000 - $160,000 a year
- Full-time
- Acute care
- Nursing
- RN License
- Relocation assistance
- Health insurance
Quick Apply
Team Captain Off-Field
DICK'S Sporting Goods —San Antonio, TX
- Full-time
- Background check
- Merchandising
- Mid-level
Land Development Division Manager
ESP Associates —San Antonio, TX
- Full-time
- Background check
- Civil engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply

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workforce management jobs near san antonio tx

Call Center- Workforce Manager

Mphasis -
San Antonio, TX

Quick Apply

Job Details

Full-time
$43,200 - $46,080 a year

Qualifications

Performance monitoring
Operational analysis
Presentation software
Call center experience
Spreadsheets
Resource planning methods
Staff scheduling
Presentations for conferences or internal meetings
Team scheduling
Metrics Reporting
Data summary reports
Demand forecasting analysis
Analysis skills
Attention to detail
Headcount forecasting
Schedule creation
Data-driven problem-solving
Capacity planning
Workforce management
Research findings presentation
Project stakeholder communication
Excel data analysis
Strategic workforce planning

Full Job Description

Workforce Management Analyst – Voice Operations

Role Summary

The Workforce Management (WFM) Analyst will support end‑to‑end workforce planning and real‑time management for a high‑volume voice operation. This role is responsible for forecasting, scheduling, queue management, and intraday performance monitoring to ensure service level targets are consistently met. The ideal candidate brings strong analytical skills, hands‑on Excel expertise, and the ability to communicate insights clearly through presentations for operations leadership.

Key Responsibilities

Workforce Planning & Forecasting

Develop and maintain short‑term and long‑term forecasts for voice volumes, AHT, and staffing requirements
Perform variance analysis between forecast vs. actuals and recommend corrective actions
Support capacity planning aligned to business demand, seasonality, and operational changes

Scheduling & Queue Management

Create and manage optimized schedules to meet SLA, ASA, and occupancy targets
Monitor queues and service levels in real time and make intraday adjustments
Partner with Operations and Team Leads to balance staffing, adherence, and productivity

Real‑Time Management & Reporting

Track intraday performance metrics including service levels, shrinkage, adherence, and backlog
Prepare daily, weekly, and monthly WFM reports with actionable insights
Escalate risks related to staffing gaps, volume spikes, or SLA breaches proactively

Stakeholder & Operational Support

Work closely with Operations, Quality, Training, and Leadership teams
Present WFM insights, trends, and recommendations to leadership using clear presentations
Support new initiatives, ramp‑ups, and volume transitions from a WFM perspective

Required Skills & Qualifications

Experience

Minimum 5 years of WFM experience supporting voice/contact center operations
Strong hands‑on experience in forecasting, scheduling, queue monitoring, and intraday management

Technical & Analytical Skills

Advanced Microsoft Excel skills (formulas, pivot tables, dashboards, analysis)
Experience creating management‑level reports and presentations (PowerPoint)
Familiarity with WFM tools and contact center metrics (AHT, shrinkage, SLA, ASA, occupancy)

Soft Skills

Strong analytical and problem‑solving skills
Ability to communicate data‑driven insights clearly to both operational and leadership audiences
High attention to detail with a proactive, solution‑oriented mindset

Work Model

100% Work from Office
5 days a week on-site in San Antonio, TX
Flexible to support business hours aligned with voice operations

Pay: $43,200.00 - $46,080.00 per year

Work Location: In person

Quick Apply

Refine Your Search

workforce management jobs in san antonio tx

Call Center- Workforce Manager

Manager - Workforce Programs FT (Career Services)

Temporary Workforce Management Specialist

Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics

Assistant Site Manager

Clerk Customer Svc Ofc Bilingual

HR SPEC

Sr Analyst, Forecast & Capacity Planning

Manpower Analyst

Area Manager II

Business Office Manager

Operations Manager

Business Process Analyst

Affiliation Network Director

Production Manager

Service Manager - Electrical Contracting

Heavy Civil Project Manager

Director of Emergency Services

Team Captain Off-Field

Land Development Division Manager

I want to receive the latest job alert for workforce management in san antonio tx

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