Top 48 It analyst Jobs in San Bernardino, Ca

Service Desk Analyst I
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Computer science
- Computer Science
- Research
Jr. Systems Analyst - IT Department
Choice Medical Group —Apple Valley, CA
- $64,480 - $83,824 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d
Desktop Systems Analyst
Glidewell Dental —Riverside, CA
- $27.81 - $34.00 an hour
- Full-time
- 5 years
- Research
- Mid-level
4d
IT Business Services Analyst
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Computer science
- Current TB test
- Computer Science
IT Business Systems Analyst II
Inland Empire Health Plan —Rancho Cucamonga, CA
- $91,249.60 - $120,910.40 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Research
- Disability insurance
- Health insurance
IT Business Systems Analyst III
Inland Empire Health Plan —Rancho Cucamonga, CA
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Research
- Disability insurance
- Health insurance
Business Applications Analyst
Allegion —Fontana, CA
- $90,000 - $150,000 a year
- Online Application
- Hybrid work
- 5 years
- Engineering
- Research
- Wellness program
- Health savings account
Epic Tapestry Claims Analyst
Optum —Redlands, CA
- $72,800 - $130,000 a year
- Full-time
- Remote
- Pass drug screening
- Mid-level
- 3 years
Senior Epic Clinical Applications Analyst – Cupid
Insync Consulting Services LLC —California
- $72 - $75 an hour
- Full-time
- Remote
- Nursing
- Computer Science
- Analysis skills
Quick Apply
2d
EDI Analyst
Robert Half —Ontario, CA
- $125,000 - $140,000 a year
- Mid-level
- Windows
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
Programmer Analyst
Loma Linda University Health —Loma Linda, CA
- $43.47 - $58.48 an hour
- Full-time
- Computer science
- 7 years
- Microsoft Access
Business Systems Analyst (CONTRACT)
University of California, Riverside —Riverside, CA
- $75,900 - $141,400 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
Field Support Analyst I
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Current TB test
- Research
- Mid-level
Human Resources Information System (HRIS) Analyst (Business Systems Analyst II), Human Resources Division
California State University —San Bernardino, CA
- Weekends as needed
- Background check
- Writing skills
- English
- Paid holidays
- Health insurance
Field Support Analyst II
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Computer science
- Clean driving record
- Current TB test
Senior Business Systems Analyst
University of California, Riverside —Riverside, CA
- $93,200 - $179,400 a year
- Full-time
- Background check
- Mid-level
- Analysis skills
14d
Application Systems Analyst
ViewSonic Corporation —Chino, CA
- Full-time
- Computer science
- Microsoft Excel
- Azure
- Health insurance
- Dental insurance
Business System Analyst (CONTRACT) REMOTE
Broadridge —Ontario, CA
- $45 - $50 an hour
- Full-time
- Remote
- Microsoft Word
- 7 years
- Travel
1d
Business Applications Analyst
ElDorado National California Inc —Riverside, CA
- $95,000 - $105,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
3d
IT Applications Analyst - 3 years of IT Applications Support/Development Required
Diamond Wipes International —Chino, CA
- $80,000 a year
- Full-time
- Computer Science
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d

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it analyst jobs near san bernardino, ca

Service Desk Analyst I

Yuhaaviatam of San Manuel Nation -
Highland, CA

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED
IT department experience

Full Job Description

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues. This role will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service
2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.
3. Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues.
4. Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution.
5. Research solutions through internal and external knowledge base. Identify and learn appropriate software and hardware used and supported by the organization.
6. Deploys software to end user endpoints to include laptop, desktop, and mobile devices.
7. Develops help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team members and end users.
8. Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement.
9. Performs other duties as assigned to support the eﬃcient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma or GED required.
Associate’s degree in Computer Science or related field preferred.
Minimum one (1) year of related IT work experience is required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

General IT Service Desk Experience is preferred.
Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
Ability to solve technical problems, work well under stress, and follow instructions.
Must possess excellent customer service and written/oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Experience working in Casino or Gaming industry is preferred.
Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.
Strong documentation skills.
Ability to absorb and retain information quickly.
Must be able to present ideas in user-friendly language.
Highly self-motivated and directed.
Keep attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment is desired.
Ability to work assigned shift (day/swing/graveyard).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Apply Now

Refine Your Search

it analyst jobs in san bernardino, ca

Service Desk Analyst I

Jr. Systems Analyst - IT Department

Desktop Systems Analyst

IT Business Services Analyst

IT Business Systems Analyst II

IT Business Systems Analyst III

Business Applications Analyst

Epic Tapestry Claims Analyst

Senior Epic Clinical Applications Analyst – Cupid

EDI Analyst

Programmer Analyst

Business Systems Analyst (CONTRACT)

Field Support Analyst I

Human Resources Information System (HRIS) Analyst (Business Systems Analyst II), Human Resources Division

Field Support Analyst II

Senior Business Systems Analyst

Application Systems Analyst

Business System Analyst (CONTRACT) REMOTE

Business Applications Analyst

IT Applications Analyst - 3 years of IT Applications Support/Development Required

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