Top 194 Answering service Jobs in San Diego, Ca

Sales Specialist
Nan McKay & Associates —El Cajon, CA
- $20 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
4h
Dental Call Center Manager
SOFT TOUCH DENTAL GROUP —San Diego, CA
- $27 - $30 an hour
- Full-time
- Bilingual
- Dental office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Entry Level AT&T Associate
Wireless Reach Group —San Diego, CA
- $49,000 - $59,000 a year
- Full-time
- Background check
- No experience needed
- Office
- Opportunities for advancement
Quick Apply
7d
Sustainability and Nutrition Rep. (Community Enrollment) _ San Diego
Farm Fresh To You —San Diego, CA
- $35,152 - $90,000 a year
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Associate (San Diego, CA Store)
TRUCONNECT COMMUNICATIONS INC —San Diego, CA
- $17.25 an hour
- 8 hour shift
- Bilingual
- Background check
- Spanish
- Travel reimbursement
- Health savings account
Quick Apply
Call Center Specialist - Per Diem - Cardiology
UC San Diego Health —San Diego, CA
- $34.64 an hour
- 8 hour shift
- Remote
- Writing skills
- Pass drug screening
- Mid-level
10d
On Call Scheduler Week Nights
Cheer Home Care —La Jolla, CA
- $25 an hour
- Part-time
- Hybrid work
- Caregiving
- Older adults
- Entry level
- Paid holidays
- Health insurance
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Front Desk Receptionist/Scheduler
Raven and Sage LLC —San Diego, CA
- $17.75 - $20.00 an hour
- Part-time
- Customer service
- Administrative experience
- Organizational skills
- On-the-job training
- Employee discount
Quick Apply
6d
Grocery Clerk
Food 4 Less —San Diego, CA
- $18.05 - $226.05 an hour
- Part-time
- Basic math
- Adults
- Older adults
7d
Customer Service Rep
Lincare Inc. —San Diego, CA
- $16.90 - $23.00 an hour
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Associate/Access Control (Part-Time 32 Hours) - Savina
Action Property Management —San Diego, CA
- $20 - $22 an hour
- Part-time
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Office Assistant/Receptionist
Precision General Contracting —San Diego, CA
- $20 - $30 an hour
- Overtime
- Computer literacy
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
Patient Service Representative
California Proton Therapy Center LLC —San Diego, CA
- $24 - $27 an hour
- Full-time
- HIPAA
- Microsoft Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
7d
Administrative Assistant - Floating
H.G. Fenton Company —San Diego, CA
- $34 - $40 an hour
- Email
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Paid holidays
Quick Apply
12d
Customer Service Representative III
PeopleConnect —San Diego, CA
- $18.02 - $26.06 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Medical Receptionist
Array Skin Therapy —La Jolla, CA
- $20 - $22 an hour
- Part-time
- Clinic
- Data entry
- In-person
- Paid holidays
- Paid time off
Quick Apply
Guest Service Representative San Diego
Extended Stay America —San Diego, CA
- $17.25 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
KPBS Lobby Receptionist
San Diego State University Research Foundation —San Diego, CA
- $20 - $28 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
7d
In-Store Shopping Clerk
Sprouts Farmers Market —San Diego, CA
- $18.15 - $23.60 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- 21 years or older
- Paid parental leave
- Health savings account
Patient Service Representative
Spine & Sport Physical Therapy —San Diego, CA
- $17.75 - $18.00 an hour
- Full-time
- Inventory management
- High school diploma or GED
- Clinic
- Loan repayment program
- Health insurance
Quick Apply

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Sales Specialist

Nan McKay & Associates -
El Cajon, CA

Quick Apply

Job Details

Temporary | Full-time
$20 an hour
4 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Customer communication
Employee relationship building
High school diploma or GED
Clerical experience

Full Job Description

RESPONSIBILITIES

Under direction of the sales manager, the Sales Specialist (“SS”) will be the initial and primary contact for all Nan McKay & Associates’ (“NMA”) post-sales clients. The SS will be responsible for all email sent to the sales email address. As well as the 800 telephone lines posted to all NMA client communications for customer service. The SS will enter all customer service issues into NMA’s Customer Relationship Management (“CRM”) system. Typical post-sales support includes order tracking, and answer-fetching.

Additionally, as secondary responsibilities, the SS will support NMA’s online training component through the administration of our online system. This includes setting users up in the web-based system, providing access to online users, and running various reports as scheduled.

This position conduct outbound calls and cover for a leave of absence.

POSITION CHARACTERISTICS

The primary emphasis for this position is excellent customer service with and through regular contact with customers, both over the telephone and via electronic communications; often where the customer may have complex problems or be in situations where the atmosphere is strained.

Duties for this position are performed on the basis of the following principles:

Service focus should be on results which add value to customers (both internal and external); patience and politeness are to be used in all instances of customer interaction. The SS will maintain ownership of all customer service issues, only closing the case when the client has accepted the outcome, or when the operations manager deems the matter is concluded.

All abilities and company knowledge are expected to be continuously improved over time.

EXAMPLES OF DUTIES

Answering and returning all incoming, calls to the sales number, email and voice mailbox;
Replying to all sales emails;
Entering all customer service issues into the Salesforce CRM;
Escalates difficult cases as appropriate;
Communicates with other NMA departments, employees, and systems in order to provide appropriate answers to customer questions;
Performs other duties as required.

QUALIFICATIONS

Minimum Qualifications:

Equivalent to graduation from high school and two (2) years of general clerical experience which has included extensive customer service and interaction, including complaint resolution.

Desirable Qualifications:

College level courses in general business subjects such as business practices, business accounting, information technology, project management and related subjects are highly desirable. Successful completion of classes in Customer Service Dispute/Conflict Resolution is desirable.

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Position Characteristics.

Knowledge of:

· Correct English usage, including spelling, grammar and punctuation;

· Standard office management practices and procedures, business letter writing, standard format for typed materials, design of filing systems and the operation of standard and computer systems;

· Thorough knowledge of customer service and sales;

· Microsoft Office suite (Outlook, Excel, Word, PowerPoint);

· Basic business operations, business ethics, basic arithmetic and data review and reconciliation techniques;

· Use of conflict resolution, problem solving and mediation techniques.

· Knowledge of Salesforce, Sharepoint, and/or Great Plains a plus.

Skill in:

· Effectively and tactfully soliciting information and responding to the need for information and assistance for both internal and external customers;

· Communicating effectively, both verbally and in writing; organizing and with others in developing customer service protocols;

· Establishing, organizing and maintaining record keeping systems;

· Organizing and prioritizing work to meet deadlines, and dealing tactfully and effectively with both internal and external clients;

· Using initiative and sound independent judgment within established guidelines;

· Prioritizing work; and

· Establishing and maintaining productive working relationships with those contacted in the course of the work.

Responsible for these Regular Reports:

· Annual report of customer service issues and time to resolution;

· Quarterly report of customer service issues and time to resolution;

· Quarterly report of departmental training plan status;

· Quarterly recommendations for improvement to customer service and departmental processes;

· Quarterly vacation schedule;

· Monthly review of telephone logs for number of incoming and outgoing calls, with average call durations;

· Monthly report of customer service issues and time to resolution; and

· Daily report of all open customer service cases.

Job Types: Full-time, Temporary, Commission

Pay: $20.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

answering service jobs in san diego, ca

Sales Specialist

Dental Call Center Manager

Entry Level AT&T Associate

Sustainability and Nutrition Rep. (Community Enrollment) _ San Diego

Associate (San Diego, CA Store)

Call Center Specialist - Per Diem - Cardiology

On Call Scheduler Week Nights

Front Desk Receptionist/Scheduler

Grocery Clerk

Customer Service Rep

Front Desk Associate/Access Control (Part-Time 32 Hours) - Savina

Office Assistant/Receptionist

Patient Service Representative

Administrative Assistant - Floating

Customer Service Representative III

Front Desk Medical Receptionist

Guest Service Representative San Diego

KPBS Lobby Receptionist

In-Store Shopping Clerk

Patient Service Representative

I want to receive the latest job alert for answering service in san diego, ca

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