Top 2693 Director, facilities, operations & planning Jobs in San Diego, Ca

Director, Oncology Customer Experience Operations
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Private Client Director, Alpha - $200,000/year USD
Crossover —La Jolla, CA
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
Quick Apply
Director, Facilities, Operations & Planning
Southwestern Community College District —Chula Vista, CA
- $13,876.00 - $16,865.83 a month
- Full-time
- In person
- Carpentry
- Customer service
- Research
- Health insurance
- Dental insurance
Director, Maintenance, Operations & Facilities
La Mesa-Spring Valley School District —La Mesa, CA
- $122,747 - $176,260 a year
- Full-time
- 3 years
- Children
- Human resources
- Retirement plan
7d
Director, Facilities & Site Operations
ABM Industries —San Diego, CA
- $165,000 - $200,000 a year
- Full-time
- 7 years
- Engineering
- Travel
Supervisor, Procurement - IT Procurement
Inland Empire Health Plan —California
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Mental Health Clinical Program Director
Evolve Treatment Centers —La Mesa, CA
- $120,000 - $135,000 a year
- Full-time
- Background check
- LMFT
- Addiction Medicine
- Paid holidays
- Health insurance
Quick Apply
14d
Medical Director - Hospice
VITAS Healthcare —San Diego, CA
- Full-time
- Medicine
- Inpatient
- Home Health
- Disability insurance
- Health insurance
Quick Apply
Director of Architecture
Hamann Construction —El Cajon, CA
- $105,000 - $135,000 a year
- Full-time
- 8 years
- Presentation skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Clinic Director I - Licensed Physical Therapist (PT) *Incentive Opportunity
EmpowerMe Wellness —Chula Vista, CA
- $51 - $61 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Clinic
- Continuing education credits
- Health savings account
Strategic Transformation Lead
ASML —San Diego, CA
- $110,250 - $183,750 a year
- Full-time
- 7 years
- PMP
- Master's degree
- Paid holidays
- Health insurance
Speech-Language Pathologist (SLP) - Skilled Nursing Facility
Preferred Healthcare Staffing —Santee, CA
- Full-time
- CPR Certification
- Skilled nursing facility
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
8d
Director of Patient Care Services Home Health
Avantra Home Health —San Diego, CA
- $120,000 - $130,000 a year
- Full-time
- Nursing
- RN License
- 5 years
- Health insurance
- Dental insurance
Quick Apply
7h
Nurse Educator/ Director Of Staff Development
Lemon Grove Care & Rehabilitation Center —Lemon Grove, CA
- $90,000 - $110,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Continuing education credits
- Health insurance
Quick Apply
Physical Therapist - Clinic Director
Spine & Sport Physical Therapy —Encinitas, CA
- $95,000 - $130,000 a year
- Full-time
- CPR Certification
- Doctoral degree
- BLS Certification
- Loan repayment program
- Health insurance
Quick Apply
Hotel Maintenance Eng1 PT (1yr hotel Eng1 work experience required)
ORAM Hotels —San Diego, CA
- Up to $23 an hour
- Part-time
- English
- Residential
- Hotel
Quick Apply
Hospitality Maintenance Eng1 Worker FT (1yr of hotel maintenance experience required)
ORAM Hotels —San Diego, CA
- Up to $23 an hour
- Full-time
- Customer service
- English
- Residential
- Health insurance
- Dental insurance
Quick Apply
Director of Patient Care Services (DPCS)
Windward Life Care —San Diego, CA
- $58 - $65 an hour
- Monday to Friday
- CPR Certification
- Google Workspace
- Nursing
- Mileage reimbursement
- Paid holidays
Quick Apply
Instrument & Control Technician - Power Plant
ilocatum —San Diego, CA
- $50 - $62 an hour
- Full-time
- Computer literacy
- Forklift
- Driver's License
- Dental insurance
- Paid time off
Quick Apply
MAITENANCE/ BUILDING MECHANIC
Vista Hill Foundation —San Diego, CA
- $24.00 - $31.42 an hour
- Overtime
- Carpentry
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply

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Director, Oncology Customer Experience Operations

Hologic -
San Diego, CA

Apply Now

Job Details

Full-time
$151,200 - $268,800 a year

Qualifications

HIPAA compliance
Management
Managing teams in a customer support role
HIPAA
Frontline customer support management
Managing clients in a customer support role
Team development
Bachelor's degree
Leading team collaboration initiatives
Computer skills
CRM system proficiency
Team motivation (leadership skill)
Team building

Full Job Description

Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?

We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.

This is a fully onsite role in San Diego, CA.

What You'll Do:

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:

A Bachelor’s degree in a relevant field.
At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
A track record of building and leading teams, crafting processes, and implementing technology enhancements.
A high-speed, agile approach to a fast-paced, deadline-driven work environment—flexibility, resourcefulness, and efficiency are your strengths.
Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:

You’ll be at the heart of a team that values bold ideas and is passionate about making a real difference in people’s lives.
We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you’re up for the challenge? Join us in shaping a customer experience that’s as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!

The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-RF1 #Director-level

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Apply Now

Refine Your Search

director, facilities, operations & planning jobs in san diego, ca

Director, Oncology Customer Experience Operations

Private Client Director, Alpha - $200,000/year USD

Director, Facilities, Operations & Planning

Director, Maintenance, Operations & Facilities

Director, Facilities & Site Operations

Supervisor, Procurement - IT Procurement

Mental Health Clinical Program Director

Medical Director - Hospice

Director of Architecture

Clinic Director I - Licensed Physical Therapist (PT) *Incentive Opportunity

Strategic Transformation Lead

Speech-Language Pathologist (SLP) - Skilled Nursing Facility

Director of Patient Care Services Home Health

Nurse Educator/ Director Of Staff Development

Physical Therapist - Clinic Director

Hotel Maintenance Eng1 PT (1yr hotel Eng1 work experience required)

Hospitality Maintenance Eng1 Worker FT (1yr of hotel maintenance experience required)

Director of Patient Care Services (DPCS)

Instrument & Control Technician - Power Plant

MAITENANCE/ BUILDING MECHANIC

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