Top 586 Director of customer success Jobs in San Diego Ca

Director, Oncology Customer Experience Operations
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Assistant Director of Public Works for Utilities
City of Poway, CA —Poway, CA
- $204,851.09 - $248,997.63 a year
- Full-time
- Office
- Administrative experience
- Contracts
- AD&D insurance
- Disability insurance
VP Team Leader -West
Acosta —San Diego, CA
- $142,400 - $190,000 a year
- Full-time
- Remote
- Writing skills
- 11+ years
- Office
Quick Apply
5d
Director - Programs
BAE Systems Inc. —San Diego, CA
- $153,377 - $260,743 a year
- Full-time
- 11+ years
- Finance
- Conflict management
- Health savings account
- Paid holidays
4d
Sr. Director, HRBP
PracticeTek —San Diego, CA
- $195,000 - $200,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
13d
Director of Strategic Development
General Atomics —San Diego, CA
- $155,370 - $289,320 a year
- Full-time
- Engineering
- 11+ years
- Office
Project Director
Webcor Construction, LP —La Jolla, CA
- $210,000 - $231,000 a year
- Full-time
- Construction site
- 11+ years
- Ability to climb stairs
Quick Apply
Director, Strategic Sourcing - Marketing & Corporate Services
Intuit —San Diego, CA
- $247,000 - $334,000 a year
- 5 years
- Office
- Mentoring
Director of Talent Acquisition
W.E. O'Neil Construction —Solana Beach, CA
- $114,000 - $165,000 a year
- Full-time
- Hybrid work
- 11+ years
- Bachelor's degree
- Mentoring
- Employee stock ownership plan
Quick Apply
Director of Customer Experience
SaaSMAX —San Diego, CA
- Product management
- Senior level
Full Time - Campus Dining & Hospitality Director
Aztec Shops, SDSU —San Diego, CA
- $132,265.26 - $210,494.18 a year
- Part-time
- Background check
- Ability to walk for extended periods
- Master's degree
- AD&D insurance
- Paid holidays
Quick Apply
8d
Director, Quality & Regulatory
MANSCAPED —San Diego, CA
- $190,000 - $200,000 a year
- Remote
- Engineering
- Mentoring
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
12d
Director, Business Development
Sony Corporation of America —San Diego, CA
- $185,000 - $210,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Office
- Paid parental leave
- Health savings account
Director of Career Services
California Institute of Applied Technology —San Diego, CA
- $100,000 - $110,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Executive Director
Medical Oncology Associates of San Diego —San Diego, CA
- $175,000 - $200,000 a year
- Full-time
- Bachelor's degree
- Ability to sit for extended periods
- Business Administration
Quick Apply
Director of Product Management
Measurabl —San Diego, CA
- Full-time
- Remote
- Data analysis skills
- Continuous improvement
- Product management
- Health savings account
- Paid holidays
Quick Apply
Director, Product Management - Expert Management Platform
Intuit —San Diego, CA
- $255,000 - $387,500 a year
- Bachelor of Science
- Bachelor's degree
- Product management
Director, Public Relations
Qualcomm —San Diego, CA
- $182,700 - $274,100 a year
- Doctoral degree
- Office
- Master's degree
13d
Director of Product
FairSquare —San Diego, CA
- $139,000 - $190,000 a year
- Full-time
- Hybrid work
- Research
- Office
- Product management
- Health insurance
- 401(k) matching
Quick Apply
4d
Senior Manager, Social Strategist
ServiceNow —San Diego, CA
- $133,600 - $233,800 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply

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Director, Oncology Customer Experience Operations

Hologic -
San Diego, CA

Apply Now

Job Details

Full-time
$151,200 - $268,800 a year

Qualifications

HIPAA compliance
Management
Managing teams in a customer support role
HIPAA
Frontline customer support management
Managing clients in a customer support role
Team development
Bachelor's degree
Leading team collaboration initiatives
Computer skills
CRM system proficiency
Team motivation (leadership skill)
Team building

Full Job Description

Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?

We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.

This is a fully onsite role in San Diego, CA.

What You'll Do:

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:

A Bachelor’s degree in a relevant field.
At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
A track record of building and leading teams, crafting processes, and implementing technology enhancements.
A high-speed, agile approach to a fast-paced, deadline-driven work environment—flexibility, resourcefulness, and efficiency are your strengths.
Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:

You’ll be at the heart of a team that values bold ideas and is passionate about making a real difference in people’s lives.
We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you’re up for the challenge? Join us in shaping a customer experience that’s as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!

The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-RF1 #Director-level

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Apply Now

Refine Your Search

director of customer success jobs in san diego ca

Director, Oncology Customer Experience Operations

Assistant Director of Public Works for Utilities

VP Team Leader -West

Director - Programs

Sr. Director, HRBP

Director of Strategic Development

Project Director

Director, Strategic Sourcing - Marketing & Corporate Services

Director of Talent Acquisition

Director of Customer Experience

Full Time - Campus Dining & Hospitality Director

Director, Quality & Regulatory

Director, Business Development

Director of Career Services

Executive Director

Director of Product Management

Director, Product Management - Expert Management Platform

Director, Public Relations

Director of Product

Senior Manager, Social Strategist

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