Primary Function:
Hyphn specializes in workplace services, including furniture, consulting, and technology to support our customers' transition to the future of work. Join our Workplace Technology team, leading in audiovisual solutions, communications platforms, and structured cabling.
As a key team member, you'll manage post-sales projects, provide creative solutions, lead installation teams, and ensure projects meet our high standards. We're looking for candidates with relevant skills and experiences, regardless of background. Everyone is encouraged to apply, even if they don't meet every requirement.
Duties & Responsibilities: Design & Procurement
● Initiate legal compliance by obtaining Certificates of Insurance (COI) and necessary permits.
● Set engineering deliverables and establish timelines for project milestones.
● Ensure project tracking, maintain updated project lists, and adhere to schedules for progress reporting.
InFlight Projects
● Conduct an internal kickoff meeting within two weeks of project initiation to align internal strategies.
● Arrange a client kickoff meeting within two weeks of project start for external stakeholder alignment.
● Verify site conditions and coordinate internal meetings for operational readiness.
● Develop specific milestones and microschedules to guide project phases effectively.
● Manage pick tickets and delivery tickets to facilitate resource movements.
● Oversee progress billing, equipment receipt, deliveries, and invoicing for financial transactions.
● Capture site photos before commencing work to document initial conditions.
● Perform onsite inventory checks to confirm the availability of required resources.
● Maintain project milestones and microschedules to ensure adherence to timelines.
● Conduct routine check-ins with customers or other stakeholders for ongoing engagement.
● Attend and participate in Owner-Architect-Contractor (OAC) meetings for collaborative decision-making.
● Monitor network connectivity (NETWORK LIVE) to ensure uninterrupted site
operations.
● Process change orders promptly to manage scope adjustments efficiently.
● Update project schedules, supersheets, and NetSuite for systemic updates and accuracy.
● Address Requests for Information (RFIs) promptly to clarify project queries.
● Update scheduling regularly to accommodate dynamic timeline adjustments.
● Maintain constant communication channels for regular project updates and information sharing.
● Manage subcontractors effectively to coordinate external collaborators' contributions.
● Place additional orders as necessary to facilitate supplementary procurements.
● Process Return Merchandise Authorizations (RMAs) for handling return authorizations.
● Monitor labor hours and Gross Profit (GP) for tracking workforce efficiency and
profitability.
● Document completed work with As-Builts to ensure accurate project documentation.
● Encourage and facilitate frequent and precise forecasting by the project management team to enhance planning and execution.
● Ensure that project schedules and project lists are accurately filled out in advance
and maintain accuracy throughout the project lifecycle.
● Validate the accuracy of all entries on the project schedule, verifying that each task and milestone are correctly documented and accounted for.
● Act as the primary point of escalation and a key source of knowledge for the project management team, providing guidance and support where needed and as identified.
Closeout
● Schedule testing and inspections to ensure compliance with quality standards.
● Compile warranty information for documenting product guarantees.
● Share test and inspection results for transparency and quality assurance outcomes.
● Finalize invoicing, cost reporting, and internal closeout processes for financial matters.
● Complete patchbay matrix and labeling to meet technical specifications.
● Resolve any outstanding issues with late RMAs promptly.
● Schedule system training sessions to empower operational users effectively.
● Hand off closeout documentation to conclude administrative tasks.
● Coordinate lessons learned on applicable projects and disseminate the information to the team to educate on best practices.
Service
● Ensure a smooth transition with a warm handoff to internal service teams for seamless operations.
What Are Your Responsibilities?
- Act as the main point of contact between clients and internal technical teams.
- Develop and monitor project schedules, budgets, technical requirements, and documentation from kickoff through closeout.
- Keep clients informed with timely updates, clear expectations, and proactive issue
resolution throughout each phase of the project.
- Provide direction to project teams by assigning responsibilities, supporting training, monitoring performance, and removing obstacles.
- Coordinate national account work to ensure consistent planning, communication, and
execution across locations.
- Manage several active job sites in different markets while maintaining visibility into progress, staffing, risks, and next steps.
- Partner with AV, structured cabling, security, and access control teams to complete
installation, programming, testing, commissioning, and final punch-list activities.
- Oversee structured cabling requirements, including pathways, copper and fiber infrastructure, equipment racks, labeling, certification testing, closeout records, and compliance with applicable standards and project requirements.
- Coordinate security and access control work, including device placement, door
hardware interfaces, cabling, head-end equipment, system programming, functional testing, commissioning, and client handoff.
- Work closely with clients, general contractors, electrical contractors, IT teams,
security representatives, and authorities having jurisdiction to address field conditions and keep all technology scopes aligned.
- Take on additional responsibilities as needed to help projects stay on track and achieve successful outcomes.
Job Specifications/Qualifications:
● Successful candidates will possess a minimum of 5-7 years of actual on the job experience working as a Project Manager or Program Manager for technology integration projects
● Low-Voltage Structured Cabling: Experience with copper and fiber cabling, pathways, racks, patch panels, labeling standards, certification testing, as-built documentation, and coordination with network and electrical teams.
● Security and Access Control: Familiarity with access control, video surveillance, intrusion detection, door hardware interfaces, credentialing, device addressing, programming, testing, commissioning, and client training is strongly preferred.
● Customer Service: Required. Our customers are our top priority, and this role must
consistently take care of their needs.
● Attitude and Aptitude: Essential. You should be eager to learn and arrive ready to tackle any situation.
● Communication: Critical. You will work with clients and multiple departments, so communication must remain clear, concise, and open to keep projects running smoothly.
● Project Management and/or A/V, Security or Low Voltage certifications preferred -
PMP, CTS, CTS-D, CTS-I, BICSI, etc.
● Experience reading and translating plan, elevation, reflected ceiling, and other related construction drawing types
● Time management and project management skills are crucial
● Familiarity with audio/video systems
● Knowledgeable of low voltage, security, and A/V electrical concepts and project dynamics
● Strong verbal and written communication skills
● Supervisory and people skills
● High School degree or general education equivalent required.
● Formal education in electronics or engineering, and people management is preferred.
Experience in construction trade project management is required
● Basic computer skills using Microsoft Suite
● Knowledge of or experience with D-Tools System Integrator software is nice to have
● Experience with commissioning A/V and security systems, finalizing Structured
Cabling (LV) installations is nice to have
● Experience managing teams and/or projects in the field at construction sites in
● various phases
● Experience project managing or installing audio-visual, teleconferencing,
● corporate video, control systems, low voltage, voice/data cabling, structured
● cabling, fiber optic, or related systems strongly preferred
● Experience using hand tools of the A/V, low voltage, security and electronic related trades is nice to have
● Must maintain a valid driver’s license with clean driving record
● Strong communication and presentation skills, strong planning and organizational skills, exceptional customer service skills, ability to work well under pressure, problem solving skills, technical aptitude, computer skills, basic math skills, team player, professional appearance, committed and goal driven.
● Must be able to maintain the following attributes while under pressure from
deadlines: technical capability, professionalism, self-motivation, self-discipline, focus and attention to detail
● Must be able to maintain a safety-minded approach to all activities
● Ability to pass a drug screen, criminal background check and valid driver’s
● license, insurance and vehicle to conduct business.
● This role may require irregular hours during certain projects
Education:
High school diploma minimum, Associates or Bachelors Degree. Technology-related field preferred, experience in project management required, technology integration preferred
Supervisory Role:
No
Physical Demands:
● Must be able to climb ladders and scaffolding
● Must be able to lift in excess of 50 pounds
● Must be able to do moderate physical labor when necessary
Work Environment:
This position splits between Hyphn’s Design Studio, Operations
Center, in the field, and work-from-home.
Hyphn is proud to be an equal opportunity employer. We value and celebrate diversity. Hyphn continues to aspire to create an inclusive environment for all employees to thrive because we believe it is not only the right thing to do, but that it also makes our work better and our relationships are stronger. We do not discriminate based on race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Job Type: Full-time
Pay: $105,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Explain your current or past duties and responsibilities and how they relate to this position?
- Why do you think you are the best candidate for this position?
- Please indicate the largest team you have supervised.
Ability to Commute:
- San Diego, CA 92108 (Required)
Work Location: In person
