Top 2894 Ca manager in training Jobs in San Francisco, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
8d
Manager, Client Relationship Support - San Mateo, CA
Charles Schwab —San Mateo, CA
- $43.75 - $78.75 an hour
- Office
- Supervising experience
- Mentoring
- Paid parental leave
- Employee stock purchase plan
Partnerships Manager - Agentic Economy (SF - 4 days in office)
Yoh, A Day & Zimmermann Company —San Francisco, CA
- $122,500 - $175,000 a year
- Hybrid work
- Office
- APIs
- Fair chance
- Health savings account
- Disability insurance
Quick Apply
11d
Case Manager for Adults with Disabilities
Compass SLS & ILS —Concord, CA
- $32 - $34 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Management Trainee
K-APEX —Burlingame, CA
- $22.37 - $28.32 an hour
- Full-time
- Sales
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Workplace Experience Coordinator in San Francisco CA
CBRE —San Francisco, CA
- $52,000 - $60,320 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
10d
Desk Clerk - (Full Time) Overnight
TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION —San Francisco, CA
- $23 an hour
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Housekeeper, San Francisco
Concentric —San Francisco, CA
- $40 - $60 an hour
- Residential
- US work authorization
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
11d
Legal Support & Operations Coordinator – San Francisco
Mercury Business Services —San Francisco, CA
- 8 hour shift
- Background check
- Google Workspace
- Mid-level
Quick Apply
Office Clerk
The Salvation Army Silvercrest —San Francisco, CA
- $21 an hour
- Full-time
- Writing skills
- Office
- Residential
14d
Housing Coordinator
Brilliant Corners —San Francisco, CA
- $55,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Solutions Desk Associate
garten —Burlingame, CA
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
STAY FLY Program Lead Coach
FRESH LIFELINES FOR YOUTH INC —Oakland, CA
- $30.15 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- In-person
- Mileage reimbursement
- Health insurance
Quick Apply
People Science & Learning Associate
roblox —San Mateo, CA
- $126,260 - $162,000 a year
- Full-time
- Office
- Analysis skills
- Psychology
2d
Staff Usher
SAN FRANCISCO SYMPHONY —San Francisco, CA
- $30.51 an hour
- Part-time
- Conflict management
- Communication skills
- Entry level
Quick Apply
Jewish Life & Community Engagement Manager
Jewish Community Center of San Francisco —San Francisco, CA
- $95,000 - $105,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Computer literacy
- Mid-level
Early Childhood Specialist - Please apply if you live in CA, AZ, or NV
STG International, Inc. —San Francisco, CA
- From $93,000 a year
- Microsoft Outlook
- Up to 50% travel
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
Quick Apply
Grantee Specialist - Please apply if you live in CA, AZ, or NV
STG International, Inc. —San Francisco, CA
- From $90,000 a year
- Microsoft Outlook
- Up to 50% travel
- 5 years
- Health insurance
- Dental insurance
Quick Apply
11d
Data Support Specialist
YMCA of Greater San Francisco —San Francisco, CA
- $25 an hour
- Weekends as needed
- Background check
- Spanish
- Microsoft Excel
Quick Apply
Product Manager, YouTube Youth Regulations
YouTube —San Bruno, CA
- $138,000 - $197,000 a year
- Full-time
- Mid-level
- Office
- Master's degree

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ca manager in training jobs near san francisco, ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
8 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

ca manager in training jobs in san francisco, ca

Customer Service Assistant Manager

Manager, Client Relationship Support - San Mateo, CA

Partnerships Manager - Agentic Economy (SF - 4 days in office)

Case Manager for Adults with Disabilities

Management Trainee

Workplace Experience Coordinator in San Francisco CA

Desk Clerk - (Full Time) Overnight

Housekeeper, San Francisco

Legal Support & Operations Coordinator – San Francisco

Office Clerk

Housing Coordinator

Solutions Desk Associate

STAY FLY Program Lead Coach

People Science & Learning Associate

Staff Usher

Jewish Life & Community Engagement Manager

Early Childhood Specialist - Please apply if you live in CA, AZ, or NV

Grantee Specialist - Please apply if you live in CA, AZ, or NV

Data Support Specialist

Product Manager, YouTube Youth Regulations

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