Top 1382 Customer experience leader Jobs in San Francisco, Ca

Lead Concierge
Stratton Amenities —Oakland, CA
- $24 - $25 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Apartments
- Health insurance
- Dental insurance
Retail Team Leader
DUER —San Francisco, CA
- $22 - $23 an hour
- Part-time
- Microsoft Excel
- Customer service
- Merchandising
- Employee discount
Quick Apply
Branch Team Lead
Patelco Credit Union —Daly City, CA
- $33 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Program Leader I (CYS)
Pomeroy Recreation & Rehabilitation Center —San Francisco, CA
- From $24.25 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Experience working with individuals with disabilities
Quick Apply
AR Collections Process Lead
Experis —San Francisco, CA
- $100 a day
- Contract
- 7 years
- Oracle
- Office
- Health savings account
- Disability insurance
Quick Apply
Customer Service Associate Team Leader
Whole Foods Market —San Francisco, CA
- $22.55 - $36.08 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Assistant Leader, Customer Experience
RH —Corte Madera, CA
- $29 - $41 an hour
- Weekends as needed
- Mid-level
- Mentoring
- Leadership
Quick Apply
13d
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —San Francisco, CA
- $26.10 - $43.07 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
9d
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —San Francisco, CA
- $22.55 - $36.08 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Customer Success Lead
Complete —San Francisco, CA
- Full-time
- Remote
- Senior level
- Communication skills
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Leader, Customer Experience
RH —Corte Madera, CA
- $80,000 - $109,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
Quick Apply
Customer Support Lead
Roger Healthcare —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Home Health
- Older adults
- Paid time off
- Vision insurance
Produce Associate Team Leader (Assistant Department Manager)
Whole Foods Market —San Francisco, CA
- $22.55 - $36.08 an hour
- 8 hour shift
- Inventory control
- Merchandising
- Mid-level
- Store discount
- Paid time off
Grocery Team Leader (Department Manager)
Whole Foods Market —San Francisco, CA
- $26.10 - $43.07 an hour
- 8 hour shift
- Merchandising
- Ability to lift 50 pounds
- Math
- Store discount
- Paid time off
9d
Store Leader
Activate Games —San Francisco, CA
- $75,000 - $85,000 a year
- Extended hours
- Mid-level
- Ability to lift 50 pounds
- Power tools
- Health insurance
- Dental insurance
Seafood Associate Team Leader (Assistant Department Manager)
Whole Foods Market —San Francisco, CA
- $22.55 - $36.08 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
Customer Success Lead
Aqua Voice —San Francisco, CA
- Full-time
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
Career Development Associate Store Team Leader (Assistant Store Manager) - San Francisco Metro
Whole Foods Market —San Francisco, CA
- $26.10 - $43.07 an hour
- Hospitality
- Inventory management
- Merchandising
- Store discount
- Health insurance
Customer Operations Lead
HUD —San Francisco, CA
- Full-time
- Mid-level
- Office
- In-person
- Commuter assistance
- Paid holidays
14d

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Lead Concierge

Stratton Amenities -
Oakland, CA

Apply Now

Job Details

$24 - $25 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Paid sick time

Qualifications

Customer communication
Confidential information handling
Customer relationship building
Team leadership
Coaching
Client rapport building
Employee relationship building
Answering guest questions
Managing hospitality teams
High school diploma or GED
Team development
Team training
Retail store experience
Guest rapport building
Customer service problem-solving
Stakeholder relationship building
Staff development

Full Job Description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

Act as the face of the property, leading by example
Facilitate communication between the property manager and the concierge team
Exceed expectations by providing anticipatory service and smooth accommodation
Address resident concerns and complaints promptly and professionally
Conduct weekly meetings with the property manager to identify areas for improvement
Manage team schedules and oversee weekly payroll
Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Implement and enforce accountability measures, disciplinary action, and performance coaching
Develop and implement new SOPs to continually improve concierge operations
Foster a positive work culture and environment
Enforce uniform and grooming standards
Participate in monthly regional director calls

Position Requirements:

A passion for delivering exceptional service and hospitality
Excellent verbal and written communication skills
Strong problem-solving and leadership abilities
Outstanding relationship-building skills
Ability to maintain confidentiality
A sense of pride and ownership in the position and property
Ability to respond quickly and genuinely to residents’ and guests’ requests
At least five years of hospitality experience
Exceptional interpersonal skills and guest service abilities
Organized, proactive, productive, and self-motivated with a positive attitude
Ability to maintain a neat and professional appearance
Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:

Build rapport and relationships with residents
Maintain professional telephone etiquette and message delivery
Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in scheduling and completing amenities’ requests
Escort individuals as necessary
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by the property manager or per property SOP’s
Flexibility to work nights, weekends, and holidays

Experience Requirements:

Leadership and supervisory skills and experience
Training and development experience
Exceptionally enthusiastic and positive individual
2 years’ experience in Hospitality, Multifamily or Upscale Hotel
2 years’ experience in a busy luxury retail environment
Must have experience delivering exceptional service

Pay range: $24–$25 per hour
Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

High school diploma or equivalent required Additional coursework or training in hospitality or customer service preferred

Apply Now

Refine Your Search

customer experience leader jobs in san francisco, ca

Lead Concierge

Retail Team Leader

Branch Team Lead

Program Leader I (CYS)

AR Collections Process Lead

Customer Service Associate Team Leader

Assistant Leader, Customer Experience

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Customer Success Lead

Customer Support Lead

Leader, Customer Experience

Customer Support Lead

Produce Associate Team Leader (Assistant Department Manager)

Grocery Team Leader (Department Manager)

Store Leader

Seafood Associate Team Leader (Assistant Department Manager)

Customer Success Lead

Career Development Associate Store Team Leader (Assistant Store Manager) - San Francisco Metro

Customer Operations Lead

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