Top 1385 Customer representative Jobs in San Francisco, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
4d
Customer Account Representative
Peninsula Wireless Services —San Leandro, CA
- Full-time
- Background check
- In-person
- Communication skills
- 401(k)
- Paid time off
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2d
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —San Francisco, CA
- $28.70 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Sales Representative - Redwood City CA
Sysco —Redwood City, CA
- $53,000 - $88,400 a year
- Weekends as needed
- Marketing
- Computer literacy
- Restaurant management
- Mileage reimbursement
- Employee stock purchase plan
Patient Access Representative
Sutter Health —San Francisco, CA
- $32.30 - $43.34 an hour
- 8 hour shift
- Hospital
- Computer literacy
- Writing skills
CALL CENTER REPRESENTATIVE I
NORTH EAST MEDICAL SERVICES —Daly City, CA
- $31.60 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Patient Access Representative II
Sutter Health —San Francisco, CA
- $35.08 - $49.10 an hour
- 8 hour shift
- Hospital
- Computer literacy
- Writing skills
Counter Sales Representative
Airgas —San Francisco, CA
- $26.00 - $28.50 an hour
- Overtime
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid jury duty
- Commuter assistance
Patient Service Representative II - OBGYN Department
Sutter Health —San Francisco, CA
- $32.16 - $45.02 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
15h
Cashier/Customer Service Representative
grocery outler —San Francisco, CA
- $24.56 - $30.00 an hour
- Full-time
- Supervising experience
- In-person
- Ability to stand for extended periods
- Flexible schedule
Quick Apply
13d
Customer Service Representative
American Academy of Ophthalmology Inc —San Francisco, CA
- $83,404 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
5d
Customer Success Representative I
Karius —Redwood City, CA
- $26 - $36 an hour
- Remote
- Google Workspace
- Office
- 3 years
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12h
Admitting Worker (full-time)
University of California San Francisco —San Francisco, CA
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
6d
Patient Services Representative
California Pacific Orthopaedics —San Francisco, CA
- $25 - $29 an hour
- Full-time
- HIPAA
- Microsoft Office
- High school diploma or GED
- Profit sharing
- Paid holidays
Customer Success Representative
Phonely —San Francisco, CA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- APIs
Quick Apply
Patient Service Representative
DermCare Management —San Francisco, CA
- $24 - $30 an hour
- Spanish
- OSHA
- Sales
- Paid holidays
- Health insurance
Quick Apply
Associate Customer Relationship Manager
TriNet —San Francisco, CA
- $63,600 - $128,750 a year
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Employee stock purchase plan
- Disability insurance
Guest Services Screener
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Writing skills
- Project management
- Bachelor's degree
Member Services Representative – Temporary Full Time
CCHP Health Plan —San Francisco Bay Area, CA
- $24.00 - $39.39 an hour
- 8 hour shift
- Spanish
- English
- Research
Quick Apply

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
4 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

customer representative jobs in san francisco, ca

Customer Service Assistant Manager

Customer Account Representative

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

In-Home Sales & Tech Support (Part Time)

Sales Representative - Redwood City CA

Patient Access Representative

CALL CENTER REPRESENTATIVE I

Patient Access Representative II

Counter Sales Representative

Patient Service Representative II - OBGYN Department

Cashier/Customer Service Representative

Customer Service Representative

Customer Success Representative I

Admitting Worker (full-time)

Patient Services Representative

Customer Success Representative

Patient Service Representative

Associate Customer Relationship Manager

Guest Services Screener

Member Services Representative – Temporary Full Time

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