Top 2096 Senior customer engineer Jobs in San Francisco, Ca

Senior Pre- & Post-Sales Customer Engineer, Enterprise
Pendo —San Francisco, CA
- $193,393 - $241,742 a year
- Remote
- 5 years
- Mentoring
- Senior level
- 401(k) matching
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Senior Customer Success Manager, Enterprise - West
Chainguard —San Francisco, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
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Senior Customer Success Engineer
Altruist Corp —San Francisco, CA
- Hybrid work
- Office
- APIs
- Senior level
- Paid parental leave
- Health insurance
Senior Support Engineer
LiteLLM —San Francisco, CA
- $120,000 - $170,000 a year
- Full-time
- Senior level
- Dental insurance
- 401(k)
Quick Apply
Senior Software Engineer - Customer Platform
FleetWorks —San Francisco, CA
- Full-time
- System design
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Success Manager, Higher Education
Anthropic —San Francisco, CA
- $200,000 - $265,000 a year
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Parental leave
- Flexible schedule
Senior Customer Success Engineer
Altruist —San Francisco, CA
- Hybrid work
- Office
- APIs
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Solutions Engineer
QuinStreet —Foster City, CA
- $130,000 - $155,000 a year
- Remote
- 5 years
- System design
- Senior level
- Health insurance
- Paid time off
Quick Apply
Senior Search Engineer
You.com —San Francisco, CA
- $190,000 - $260,000 a year
- Full-time
- Remote
- Computer Science
- System design
- US work authorization
- Paid parental leave
- Health insurance
Head of Product Growth (Referrals & Viral Loops) at AIOS — Remote, $200k-$400k/yr + 0.15%-0.50%
AIOS (YC W20/S21) —San Francisco, CA
- $200,000 - $400,000 a year
- Full-time
- Remote
- System design
- Senior level
- Health insurance
- Referral program
Senior Solutions Engineer - West
OneTrust —San Francisco, CA
- $127,500 - $185,000 a year
- Email
- Remote
- 5 years
- Office
- Business development
- Paid parental leave
- Paid time off
Quick Apply
Customer Escalations Engineering Technical Leader
Cisco Systems —San Francisco, CA
- $163,600 - $303,100 a year
- Full-time
- Remote
- 8 years
- Product management
- Mentoring
- Paid parental leave
- Paid holidays
7d
Senior Implementation Specialist
CoLab Software —San Francisco, CA
- Remote
- Senior level
- Communication skills
Quick Apply
Senior Production Support Engineer
Marqeta —Oakland, CA
- $86,500 - $108,100 a year
- On call
- Remote
- 8 years
- SQL
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Quick Apply
2d
Front-End Engineer (Senior/ Staff)
Equilibrium Energy —San Francisco Bay Area, CA
- Remote
- Computer Science
- AWS
- APIs
- Health insurance
- Dental insurance
Customer Support Engineer (Inference)
Together AI —San Francisco, CA
- Weekends as needed
- 5 years
- Continuous improvement
- JavaScript
- Health insurance
Business Systems Analyst
Gap Inc. —San Francisco, CA
- $145,100 - $188,600 a year
- Full-time
- Mid-level
- Product management
- Leadership
- Store discount
- Employee stock purchase plan
Customer Support Engineer, Senior Manager
Vapi —San Francisco, CA
- Full-time
- Hybrid work
- JavaScript
- Senior level
- Leadership
- Health insurance
- Dental insurance
Senior QA Engineer, Forward Deployed
Ellipsis Health —San Francisco, CA
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Fair chance
- Dental insurance
- Paid time off
Quick Apply
Senior Technical Support Engineer
Centric Software —San Francisco, CA
- Full-time
- Remote
- Azure
- Master's degree
- AWS
4d

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Senior Pre- & Post-Sales Customer Engineer, Enterprise

Pendo -
San Francisco, CA

Quick Apply

Job Details

$193,393 - $241,742 a year

Benefits

401(k) matching

Qualifications

Managing customer accounts
Coaching
Enterprise selling
Mentoring
Front-end component implementation
Account management
Stakeholder management

Full Job Description

The Team + The Role

Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a West Coast territory.

What this looks like day-to-day

New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
Experience mentoring or coaching more junior technical team members.

Nice-to-haves

Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
Hands-on experience with mobile app development, including Swift, Android, or React Native.
Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Quick Apply

Refine Your Search

senior customer engineer jobs in san francisco, ca

Senior Pre- & Post-Sales Customer Engineer, Enterprise

Senior Customer Success Manager, Enterprise - West

Senior Customer Success Engineer

Senior Support Engineer

Senior Software Engineer - Customer Platform

Customer Success Manager, Higher Education

Senior Customer Success Engineer

Senior Solutions Engineer

Senior Search Engineer

Head of Product Growth (Referrals & Viral Loops) at AIOS — Remote, $200k-$400k/yr + 0.15%-0.50%

Senior Solutions Engineer - West

Customer Escalations Engineering Technical Leader

Senior Implementation Specialist

Senior Production Support Engineer

Front-End Engineer (Senior/ Staff)

Customer Support Engineer (Inference)

Business Systems Analyst

Customer Support Engineer, Senior Manager

Senior QA Engineer, Forward Deployed

Senior Technical Support Engineer

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