Top 1591 Senior service delivery manager Jobs in San Francisco, Ca

Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Transportation Manager
Domino's Supply Chain —Hayward, CA
- $135,000 - $150,000 a year
- Weekends as needed
- Background check
- CDL A
- 3 years
- Health savings account
- Health insurance
7d
Senior Manager, Regional Security – Americas
PlayStation Global —San Mateo, CA
- $150,700 - $226,100 a year
- Weekends as needed
- Hybrid work
- Military
- Office
- 8 years
Quick Apply
Senior Manager, Customer Experience, Ever - SF
Ever —San Francisco, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Programs Senior Manager
Second Harvest of Silicon Valley —San Carlos, CA
- $96,002 - $112,944 a year
- Weekends as needed
- Hybrid work
- Spanish
- Clean driving record
- Writing skills
- Paid holidays
- Health insurance
Director of Campus Operations, Oakland
Northeastern University —Oakland, CA
- $125,250.00 - $181,612.50 a year
- Full-time
- Residential
- 8 years
- University
- Health insurance
- Dental insurance
13d
Associate Director of Food Sovereignty
Booker T Washington Community Service Center —San Francisco, CA
- $125,000 - $135,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Clean driving record
- Commuter assistance
- Paid holidays
Quick Apply
8d
Senior Delivery Lead – Federal Grants & Head Start
JBS International —San Mateo, CA
- Full-time
- Remote
- 5 years
- Ability to lift 50 pounds
- Children
Quick Apply
Senior Station Manager
Amazon.com Services LLC —Berkeley, CA
- $148,500 - $200,900 a year
- Weekends as needed
- 7 years
- Customer service
- Engineering
- AD&D insurance
- Health insurance
Senior Manager, Support Operations
Rippling —San Francisco, CA
- $114,000 - $171,000 a year
- Full-time
- Mentoring
- Senior level
- Leadership
Director of Operations, Janitorial Service
ABM Industries —Redwood City, CA
- $200,000 - $225,000 a year
- Full-time
- 7 years
- Bachelor's degree
- US work authorization
Customer Delivery Manager
Finix Payments —San Francisco, CA
- $100,000 - $175,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Manager
Judicial Council of California —San Francisco, CA
- $9,911 - $14,868 a month
- Online Application
- Hybrid work
- Azure
- Office
- Residential
- AD&D insurance
- Paid holidays
5d
Manager, Learning & Development
Zoox —Foster City, CA
- $184,000 - $221,000 a year
- Email
- Hybrid work
- 6 years
- Continuous improvement
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Sr. Manager, Technical Delivery
Blue Shield of California —Oakland, CA
- $148,940 - $223,300 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Office
- Work from home
Property and Facilities Manager
Concentric —San Francisco, CA
- $225,000 - $250,000 a year
- 5 years
- Office
- Residential
- AD&D insurance
- Disability insurance
Quick Apply
7d
(USA) Senior Manager, Product Marketing
Walmart —San Bruno, CA
- $108,000 - $234,000 a year
- High school
- Marketing
- Office
- Paid jury duty
- Disability insurance
Associate Manager, Premier Support (Customer Experience)
Ramp —San Francisco, CA
- $100,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Analysis skills
- Home Health
- APIs
- Travel reimbursement
- AD&D insurance
8d
Senior project manager
Translation Services USA —San Mateo, CA
- Continuous improvement
- Senior level
Senior HRBP
Kikoff —San Francisco, CA
- $170,000 - $210,000 a year
- Writing skills
- 3 years
- Analysis skills
- Health insurance
- Dental insurance

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Client Service Manager

Institute on Aging -
San Francisco, CA

Quick Apply

Job Details

Full-time
$64,480 - $79,138 a year

Benefits

Health insurance
Paid time off
Life insurance

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Microsoft Outlook
In-person customer service
English
Working with seniors
Managing clients in a customer support role
Bachelor's degree
Working with families
Telephone systems

Full Job Description

Role Overview:

As a Client Service Manager II based in the Bay Area, you will support territories including Marin County, San Francisco, the East Bay, and the South Bay. In this San Francisco-based role, you will help develop new clients, ensure smooth operations and strong customer satisfaction, support long-term case retention, and collaborate with colleagues across operations, staffing, care, and business development for both new and existing accounts.

The position focuses on quality assurance, coordination and delivery of in-home services, and the ongoing management of client care. A significant portion of the role also involves promoting our home care services to new clients and referral partners.

The ideal candidate is innovative, reliable, and highly motivated, with a strong commitment to exceptional service and a solid customer service background.

Essential Job Functions:

Conducting in-home assessments with prospective clients, evaluation their care needs, addressing their questions and concerns, building relationships with their families, and converting them into IOA Corio clients.
Responsible for onboarding and enrollment process for new clients including completion of new enrollment paperwork and completion of all LTC forms.
Ability to perform accurate and comprehensive intakes, initial assessments, and re-assessments.
Answering and responding to calls from referral sources, prospective clients and/or their family members, existing clients, and employees.
Establish and maintain current, accurate, and confidential files for each home care client, identifying and handling service issues, making courtesy calls, performing assessments, creating care plans, and providing ongoing communications regarding clients’ needs.
Maintain strong customer service-based relationships with clients and staff.
Investigate all HCA related complaints and service issues along with the Staffing Manager to effectively manage any issues or concerns in a professional and timely manner.
Ensure that home care is provided according to all relevant policies, procedures, and regulations with a working knowledge of Department of Social Services, Home Care Services Bureau regulations and elder abuse policies and procedures.
When requested, represent IOA at community resource events.
Participate in interdisciplinary team meetings and request interdisciplinary consultation as needed to best address client needs.
Collaborate on client cases and schedules with the staffing team to find the most reliable and appropriately matched Home Care Aides (HCAs) for IOA’s home care clients based on location, time, skills/needs, special requests, etc.
With HR support, arbitrate employment issues impacting home care aides and clients.
Actively promote IOA services to the outside community, including referral relationships while on client visits.
Collaborate across territories with client service team members to promote in home care services and assist with client schedules.
Providing after-hours support for our clients, referral partners and perspective clients (including evening and weekends)- this support may include e-mail, telephone and /or home visits. Position will participate in an On-Call rotation.
Sales and marketing focus with new clients and referral partners on home care services, generating business for program.
Actively promote IOA services to the outside community, including referral relationships, trusted advisors, clinicians, senior living communities in partnership with the Business Development Team.
Working with our marketing team to ensure that updates are properly communicated with our referral sources and identifying new referral opportunities based on our client relationships.
Providing active client care services for our clients. Active Client Care Services includes regular home visits, response to incidents, strong communication with clients and families, management, and revision of our care plans, identifying situations in which additional care or a different form of care is necessary and support for our clients’ needs.
Providing extra support for new clients’ cases, including home visits within the first two weeks of service to ensure complete client satisfaction.
Conducting caregiver introductions, in-home training, and other services.
Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances.
Participate in HCA new hire orientations as needed, in-services, trainings and other company programs or initiatives to enrich the quality of our caregiving staff.
Supporting ongoing client retention through white glove service, prompt resolution of incidents and complaints, client and caregiver appreciation initiatives and building close relations with the clients and their families.
Maintaining a comprehensive knowledge of our requirements as a licensed Home Care Organization, including our obligations to our clients and caregivers.
Maintaining accurate records on all prospective and active clients, employees, and referral sources.

Required Skills & Qualifications:

Bachelor’s Degree Required
Minimum of 3 years’ experience in the field of aging services required
Exceptional customer service skills including sales and community relationships
Interface experience with customers
Outstanding oral and written English language skills
Desire to work in a collaborative, interdisciplinary, team-oriented environment
Ability to multi-task and work effectively in a busy, fast-paced, customer service-oriented environment
Highly motivated self-starter and capable of working autonomously with strong problem-solving skills
Proficiency in Microsoft Word, Excel, Outlook, and other software systems; strong experience using phone systems and office equipment

Compensation:

Range: $77,000 - $86,000/annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Job Type: Full-time

Pay: $64,480.00 - $79,138.00 per year

Benefits:

Health insurance
Life insurance
Paid time off

Work Location: Hybrid remote in San Francisco, CA 94118

Quick Apply

Refine Your Search

senior service delivery manager jobs in san francisco, ca

Client Service Manager

Transportation Manager

Senior Manager, Regional Security – Americas

Senior Manager, Customer Experience, Ever - SF

Programs Senior Manager

Director of Campus Operations, Oakland

Associate Director of Food Sovereignty

Senior Delivery Lead – Federal Grants & Head Start

Senior Station Manager

Senior Manager, Support Operations

Director of Operations, Janitorial Service

Customer Delivery Manager

Manager

Manager, Learning & Development

Sr. Manager, Technical Delivery

Property and Facilities Manager

(USA) Senior Manager, Product Marketing

Associate Manager, Premier Support (Customer Experience)

Senior project manager

Senior HRBP

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